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Ainsley Roark
Ainsley Roark at Big Star Cadillac

Ainsley Roark | Page 34

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.9
386 Reviews
4.9

386 Reviews

Write a Review

386 Reviews of Ainsley Roark

August 30, 2023

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Employee Rating

The service was great. The time estimate for repair was correct. The car wash made it look good.. Thanks More

by CEANDERS22857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Teran

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Aug 31, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 28, 2023

Dealership Rating
Employee Rating

worse brand Cadillac; trucks falling apart I won't recommend it nothing else to say More

by ORDONEZWILBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 29, 2023

Big Star Cadillac responded

Thank you for your feedback. I hear that you have product quality concerns. As your servicing Cadillac dealer, we would like to know that Ainlsey and our service team are doing all that is within their power to make your ownership experience is as enjoyable as possible. If you would like to discuss what Ainsley and our service team could have done better, please reach out to me directly with your best contact information. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

August 24, 2023

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Employee Rating

FRAUD! !!! PLACE IS TERRIBLE 0 out of 0 !! Cars are not certified. They just want your money More

by mikeamira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Pierce, Ruben Cauton, Iriam Diaz, Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman

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Aug 25, 2023

Big Star Cadillac responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. We are sharing your concern with the appropriate department. Big Star Cadillac

August 24, 2023

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Employee Rating

Love BOG STAR BOBBY JEFF AND WHOLE FAMILY ARE GREAT AND KELLY COOL FINANCE DEPARTMENT ARE COOL AND SALESMAN ARE READY PUT YOU AND A CADDY More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

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Aug 24, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 23, 2023

Dealership Rating
Employee Rating

Ainsley is the absolute best! She always gets me taken care of in a timely manner and a loaner vehicle when needed. She makes my experience with the service department exceptional More

by MELISSA.0731JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 24, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 23, 2023

Dealership Rating
Employee Rating

Went in for oil change and tire rotation, Ainsley greeted me the second I walked in. Truck was done within a reasonable time. More

by VIRIG_07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 23, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

August 22, 2023

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Employee Rating

This dealership always accommodates my needs and is very thorough in servicing my vehicle and keeping me informed on any additional repairs and maintenance that my vehicle needs. More

by elizabethwestbrook1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 22, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 18, 2023

Dealership Rating
Employee Rating

Very nice young man. He did a great job. Excellent car wash inside and out! The staff needs to communicate with each other better though. More

by MCASTALDO2190
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzBritney zzNorman, zzJason zzWilson

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Aug 21, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help! We will be sharing your feedback and concern with our team. Have a great day!

August 18, 2023

Dealership Rating
Employee Rating

Great service as always. Making the appointment was easy. Excellent car wash was really appreciated More

by RYORKWESTBR97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller, LeAnna Kerr, Jose Teran , zzJeff zzDial, zzBritney zzNorman, zzJason zzWilson

Report | Print
Aug 18, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

August 18, 2023

Dealership Rating
Employee Rating

Very clean . . the wait was reasonable .. she was very helpful and great to work with More

by mcmillan.tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2023

Big Star Cadillac responded

Hi! We are very happy that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

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