Al Cusano
Al Cusano at Bowditch Ford

Al Cusano

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.6
317 Reviews
4.6

317 Reviews

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317 Reviews of Al Cusano

October 21, 2025

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Employee Rating

Scheduling an appointment is quick and easy. Valet service is my best friend and the best service any dealership can offer. More

by Redd73
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amanda Price

October 18, 2025

Dealership Rating
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Have enjoyed dealing with Bowfitch for more than 35 years. Continue to receive outstanding, professional services. More

by invbt
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

October 18, 2025

Dealership Rating
Employee Rating

This was honestly the worst experience of my life. Had 2 different people cussed at me, multiple people never called me back. Made sure to let everyone I know to never come here. More

by fernie_amaya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 17, 2025

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Employee Rating

Always have received great service and a clean spacious waiting area. The service team keeps me informed when the work is complete. More

by barleykarate
Service Price Transparency
Service Communication
Recommend Dealer
Yes

October 15, 2025

Dealership Rating
Employee Rating

Good job. Picked up my vehicle from my home, performed the services which I requested very promptly and delivered the vehicle back to my house. More

by laineeg1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

October 14, 2025

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Excellent walk in service! A a a a a a a a a a a a More

by Scott
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Recommend Dealer
Yes

October 11, 2025

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The service advisor who Al assisted me was very rude. I have been using the company for over 20 years and this is not the first time I have had this experience with him. Someone should provide him some c More

by BRIANLEKEITH
Service Price Transparency
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Recommend Dealer
No

October 10, 2025

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Employee Rating

Good customer service. I always get my car done in a timely manner. Thanks for your service. More

by melvind.62
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Linda Puglisse

October 09, 2025

Dealership Rating
Employee Rating

I would write the same thing as I wrote on the last review, that's all. More

by twrite009
Recommend Dealer
Yes

October 08, 2025

Dealership Rating
Employee Rating

Prompt servicr. Cashier (who was relatively new about 6 months) was very helpful & determined to help is use our Lincoln rewards. Wasn't easy for her but she did not More

by norenephillips
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cashier (new about 6 months)

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