Al Cusano | Page 4

They honored the recall right away. F350 truck taken care of right away. Thanks Bowditch Ford F350 truck taken care of right away. Thanks Bowditch Ford More

by L.COLLINS42 Verified Customer Verified Customer

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I don't know what is happped but in the last several years the service response has somewhat changed for the worse! It has been difficult to get someone on the phone to schedule an appointment or just years the service response has somewhat changed for the worse! It has been difficult to get someone on the phone to schedule an appointment or just ask a question these days. I also don't get service reminders any more like I once did. However , I do feel they still do good work. But I really don't like the difficulty I have sometimes speaking to a person if needed. More

by Crs Verified Customer Verified Customer

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Al has always given the best service. I have been using Bowditch for 10 years. And Al has been up front and honest about pricing and the work needed done. Look forward to my next purchase I have been using Bowditch for 10 years. And Al has been up front and honest about pricing and the work needed done. Look forward to my next purchase. More

by Brit4fords03 Verified Customer Verified Customer

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Service center was quick with an appointment for our vehicle. Service manager AL was helpful and took care of us and got the problems fixed vehicle. Service manager AL was helpful and took care of us and got the problems fixed More

by OOO Verified Customer Verified Customer

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Service was great, Al Cusano has helped give the service that my vehicles need to stay running like new. that my vehicles need to stay running like new. More

by TNEWTON0 Verified Customer Verified Customer

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I had such an incredible experience working with Lisa at Bowditch Ford! From start to finish, she made the entire process smooth, stress-free, and genuinely enjoyable. Even after the sale of my new car, she Bowditch Ford! From start to finish, she made the entire process smooth, stress-free, and genuinely enjoyable. Even after the sale of my new car, she continued to go above and beyond to help with the smallest details and questions. Her kindness, patience, and dedication truly set her apart, she’s one of a kind! I'd like to thank Shannon, the manager, who was equally amazing throughout the process. He was attentive, supportive, and made sure everything was smooth every step of the way. I’d also like to mention Al in Service- my mom has known him for years, and his reputation as such a great service advisor is actually what brought me to Bowditch Ford in the first place. That level of trust and consistency really says a lot about the team here. If you’re looking for a team that truly cares about their customers, I can’t recommend them enough. Thank you for such an outstanding experience! More

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The appointment process was very easy. The staff is courteous especially the staff at reception who is the assistant manager. The staff is courteous especially the staff at reception who is the assistant manager. More

by billnkathleen Verified Customer Verified Customer

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Was quoted a price to do some work, and have an issue that was previously paid for, re done as the problem has shown back up. Upon pickup, the price was way higher, and the issue from previously was not that was previously paid for, re done as the problem has shown back up. Upon pickup, the price was way higher, and the issue from previously was not taken care of. I was given a bogus excuse as to why it couldn't be completed, and given no time to bring it back. They just wanted my money for this job and not to address what I previously paid to have corrected. Will not recommend, and will be taking my work somewhere else. More

by rminton030114 Verified Customer Verified Customer

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This dealership should be the standard for all other dealerships. We have always been treated as VIPs . The customer service team is outstanding!!! dealerships. We have always been treated as VIPs . The customer service team is outstanding!!! More

by STARBECCA2 Verified Customer Verified Customer

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WORST TREATMENT AND EXPERIENCE IN MY LIFE. Three and a half weeks to get my truck back with NO accountability or valid explanation why. Only for an oil change, state inspection, and a new remo Three and a half weeks to get my truck back with NO accountability or valid explanation why. Only for an oil change, state inspection, and a new remote battery. A brand new spare key/remote, which I was not made aware of and did not authorize. Mileage service was requested, which hadn't been completed. I was not going to take a chance of waiting three more weeks for completion. The "service" writer (lack thereof)- abrupt, unprofessional, rude, condescending, inconsiderate, and inconsistent with what service was needed and where my key and truck were. Paid $$$!!!!, which oil change and state inspection should've AT LEAST been written off. I just wanted to get out and never return! NEVER AGAIN!!!! More

by 4heelsnjc Verified Customer Verified Customer

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