Al Pellizzeri | Page 63

A stress-free, quick, friendly experience. Honestly, I didn't expect to have such a positive experience at a car dealership. But from the moment I was in contact with the internet sales team, t Honestly, I didn't expect to have such a positive experience at a car dealership. But from the moment I was in contact with the internet sales team, to the moment I drove off in my new car... Everything was unexpectedly well-organized, firendly, stress-free. More

by LanaLogan Verified Customer Verified Customer

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Excellent Service I appreciate employees whom show genuine concern of their customers service needs. Mr.Colin Simmons made a point of explaining my car’s functioning. H I appreciate employees whom show genuine concern of their customers service needs. Mr.Colin Simmons made a point of explaining my car’s functioning. He was clear and concise, while utilizing patience in making sure that I understood him. Mr. Colin Simmons should be recognized for his supreme customer service etiquette. Please hire more individuals with his quality and trait of excellent service! More

by juliamarie8 Verified Customer Verified Customer

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Service was performed in a very timely and accurate manner. Family Hyundai has performed all service on my vehicle since it was purchased. Service has always been performed in a very timely, courteous, and acc Family Hyundai has performed all service on my vehicle since it was purchased. Service has always been performed in a very timely, courteous, and accurate manner. More

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Great overall Dealership for service Wait times for service are generally long but that's expected for any service/body shop. Waiting for someone to greet you when you first pull up for s Wait times for service are generally long but that's expected for any service/body shop. Waiting for someone to greet you when you first pull up for service (even with an appointment) however, can unfortunately be long most times. I usually end up having to go find someone to initiate the process. Colin Simmons is the BEST person to go to for your service. He goes above and beyond EVERY SINGLE TIME. I've only gotten him a few times but just witnessing how he treats the customers, opens the door for you, treats you with respect, makes eye contact, has the right tone and attitude, how he carries himself when its busy and stressful, makes you regret not getting him if you got someone else. He is the definition of a model employee, very professional and friendly to the customers. I've had a service guy (can't remember the name - kind of goes to show you how memorable the visit was) that once muttered and cussed under his breath (thinking they're being quiet when they're really not) and get frustrated right in front of me. The same service guy would grab paperwork aggressively and act as if you're not in front of him. But trust me when I tell you every single time, I've seen Colin Simmons act like a model employee should under stress and treat you with respect every time. He puts you above all else. Other than that, the rest of the team are pretty cool and friendly. I haven't had any major issues with any repairs/service and the like, thus far. Family Hyundai is a great dealership for service. More

by Nytemare Verified Customer Verified Customer

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Great car buying experience No pressure car buying experience, found the vehicle I wanted, took a test drive, worked out a price and monthly payment, Signed the financing papers No pressure car buying experience, found the vehicle I wanted, took a test drive, worked out a price and monthly payment, Signed the financing papers and went home a happy customer. More

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Wish I would have come to you when I bought my 2008 Chris, Al and Leon made my daughter and me feel like Family right off the bat. Information was given, explained and demonstrated to make any and all p Chris, Al and Leon made my daughter and me feel like Family right off the bat. Information was given, explained and demonstrated to make any and all points understood. All questions were answered with their experience and making my decisions that much more easier. For once, buying a car from Family Hyundai was a walk in the park, utterly relaxing. Seemed like I just walked in the door and the next minute I was driving out with my new 2019 Tucson. Just like to say, Thanks Men For A Job Well Done..... More

by dbaranak64 Verified Customer Verified Customer

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Protective coating I had a chip out of the hood that had rusted (bought the car used) and was having the protective coating put on!! Took me forever to get someone to f I had a chip out of the hood that had rusted (bought the car used) and was having the protective coating put on!! Took me forever to get someone to fix that rusted area. Wanted it done prior to the coating!! Finally complete More

by BRGS6 Verified Customer Verified Customer

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Salesman was good, but Adam is awesome. He worked really hard to get us our cars at good deals. He is the only reason I gave 3 stars and why I went back. The problem started Adam is awesome. He worked really hard to get us our cars at good deals. He is the only reason I gave 3 stars and why I went back. The problem started when I brought my new car in for the add-on protectant for the car finish. For two days they had my car, it was returned to me with scratches on the paint finish as well as the interior of the car. And by scratches, I mean gouges. Plus extra miles on the car, with the dashboard readout saying the car was driven aggressively (technology these days is great). And to make things worse, they never called my cellphone (as instructed to do) for pick up of my car. They called my old home phone number which was disconnected 4 years ago. They finally called my husband's cell. Excuse me, this is my car. Mine only. I am the only person on the title for a reason. He was nowhere listed to call. When I tried to complain, I was pretty much was ignored. Al, the manager of the add ons, offered me a "personal apology for my experience". Um, what? My car is damaged and all you offered was an apology? Still isn't fixed. Don't have the money to replace it seeing how I'm paying for the $34,000 car with gouges.... More

by SOUTHPIERLIGHT Verified Customer Verified Customer

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Snazzy new Tucson Sales team, especially Kristi and Jonathon, are very knowledgeable, patient and helpful; everyone on the team was very accommodating and willing to he Sales team, especially Kristi and Jonathon, are very knowledgeable, patient and helpful; everyone on the team was very accommodating and willing to help before, during and after the sale; very clean, friendly, and comfortable environment. More

by SNGNRN Verified Customer Verified Customer

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New Kona Bought a new Kona yesterday . The process was painless and there was no hard sale tactics used, Adam was great. We were pleased with our experience Bought a new Kona yesterday . The process was painless and there was no hard sale tactics used, Adam was great. We were pleased with our experience and would recommend the dealership. More

by Marilyn Verified Customer Verified Customer

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