Al Rossester | Page 10

Brought my 04 mustang in for annual inspection. Everything went well. Al and Scott were courteous, professional and had me on my way in no time. Great place for sales and service Everything went well. Al and Scott were courteous, professional and had me on my way in no time. Great place for sales and service More

by Donski Verified Customer Verified Customer

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2nd time for electrical problem. They checked it all out found a different place than the 1 st. Ordered, received and installed. I m hopefully this will satisfy the problem. I am s They checked it all out found a different place than the 1 st. Ordered, received and installed. I m hopefully this will satisfy the problem. I am still very positive on the handling and professional action of the service department. More

by kbaldwi2 Verified Customer Verified Customer

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Cortese Ford service is excellent Jack Hawes kept me informed at all my service appointments Cortese Ford technicians are great and do superb work and I trust them Service Recall was easy to set up a informed at all my service appointments Cortese Ford technicians are great and do superb work and I trust them Service Recall was easy to set up appointment Also had issue with one tire and it was resolved fast and great job with no marks on the rim thanks again Service at Cortese Ford is efficient and very reasonable Keep up your excellent service please More

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Took my vehicle in after the check engine light came on. It turned out to be a bad oxygen sensor that needed to be replaced. On the way home after picking up the vehicle, I heard a loud scraping sound on th It turned out to be a bad oxygen sensor that needed to be replaced. On the way home after picking up the vehicle, I heard a loud scraping sound on the highway. It turned out that one of the lower covers had come loose and almost fallen off. Fortunately I was able to get a tow back to the dealership and I left the car overnight. The next morning they had removed the cover and I was able to pick up my vehicle. However, it took several weeks before a new cover was in stock and I was not kept well-informed on the status of the part order. When it did come in, I was able to schedule an appointment within a few days and they put on the new cover while I waited. More

by michaelmior Verified Customer Verified Customer

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Darren and Al took care of my vehicle with highest of care. They serviced my vehicle rather quickly without waiting all day for it. care. They serviced my vehicle rather quickly without waiting all day for it. More

by bhbjs0901 Verified Customer Verified Customer

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Very well taken care of by Al & team. ..they added the oil change no problem with only 2-3 hours notice from me. ..they added the oil change no problem with only 2-3 hours notice from me. More

by elixir17 Verified Customer Verified Customer

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Service department quick, courteous and efficient. Brought my F150 in for an inspection and oil change. Had a cup of coffee while I waited for it. Had me in and out in a short time. Pleasurable exp Brought my F150 in for an inspection and oil change. Had a cup of coffee while I waited for it. Had me in and out in a short time. Pleasurable experience, even used my Ford rewards to pay for everything. More

by Donski Verified Customer Verified Customer

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Always a pleasurable experience customer service is top-notch. I have recommended Cortese to many and will continue to do so. top-notch. I have recommended Cortese to many and will continue to do so. More

by idk5102 Verified Customer Verified Customer

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The service department advisor, Al Rossester, was helpful, courteous, and attentive. I was able to have the replacement part for my Ford Fusion earlier than planned, and the work was done faster than helpful, courteous, and attentive. I was able to have the replacement part for my Ford Fusion earlier than planned, and the work was done faster than expected. More

by MAXROCH Verified Customer Verified Customer

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I dropped off my vehicle May 15. And got it back August 12. During that time I was treated like everything was my problem, when it was a manufacturing defect. They were not helpful w And got it back August 12. During that time I was treated like everything was my problem, when it was a manufacturing defect. They were not helpful with a loaner or rental. I finally got a rental and it was more expensive than getting outside of the dealership. I had called to check up on the progress of getting my vehicle fixed and I requested and was told I would get a callback. I got about 4 callbacks in the 3 months that they had my vehicle. All and all it was a nightmare experience! More

by joanandbill45 Verified Customer Verified Customer

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