Alan Cavin
Alan Cavin at Audi Dallas
Refer Me

Alan Cavin

Service Advisor

Audi Dallas

5033 Lemmon Ave
Dallas, TX 75209

Contact Me
4.5
18 Reviews
4.5

18 Reviews

Write a Review

18 Reviews of Alan Cavin

December 29, 2023

Dealership Rating
Employee Rating

Service was excellent. Easy to book appointment. Service was completed on time. Very happy with Audi Dallas. More

by nardhau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2023

Audi Dallas responded

nardhau, thanks for sharing 5-stars and noting your time with us in service! We appreciate your business and your feedback. See you next time. Thanks again!

July 15, 2023

Dealership Rating
Employee Rating

Service was amazing. Every time I go to the dealership I’m treated so well! More

by margaretlodom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2023

Audi Dallas responded

margaretlodom, thank you for sharing 5-stars and mention of amazing sevice! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

March 15, 2023

Dealership Rating
Employee Rating

Excellent service and personal. Without question this is a well run and managed family dealership. 👍 More

by joemondjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 15, 2023

Audi Dallas responded

joemondjr, thank you for your 5-star praise! We're happy to hear our team provides excellent service! We appreciate your feedback and look forward to serving you additionally in the future. Thanks again!

February 14, 2023

Dealership Rating
Employee Rating

My experience was nothing less than perfect! Andy is a great Service Advisor. He arranged ALTO shuttle to and from Audi and kept me informed throughout. He is polite, courteous and efficient! Ev More

by Mdunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Mireles

Feb 14, 2023

Audi Dallas responded

Mdunlap, thank for you for sharing 5-stars! We're pleased to hear Andy is polite, courteous and efficient! We appreciate your praise and look forward to serving you additionally in the future. Take care!

August 16, 2022

Dealership Rating
Employee Rating

Horrible with communication. Had a 4 pm appointment yesterday for a possible bad battery. I had to call and follow up with them today and they still have not even done a simple d More

by timothyruiz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Aug 17, 2022

Audi Dallas responded

Timothyruiz, we apologize that your battery test took longer than anticipated. We followed up with our Service Director, Daniel McClure who noted that Andy, your advisor tried to jump start the vehicle and it would not jump - so it is not the battery that has issues. Thus, your vehicle needs further diagnosis. As you noted, we are short on loan cars as a byproduct of the chip shortage and supply chain and thus reservations are a couple weeks out for them. If you would like to discuss the situtation with Daniel to see what we can do to assist sooner, you may reach him at daniel.mcclure@audidallas.com or 214.561.1850. Apologies for the delay. Talk soon. Best wishes.

July 10, 2022

Dealership Rating
Employee Rating

Excellent service I received a video of my car during the maintenance with the work explanation recorded More

by Rocio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Erik Muniz

Jul 10, 2022

Audi Dallas responded

Rocio, thanks for the five-stars! We're glad to hear our team provided excellent service! We appreciate your praise. See you next time. Take care!

February 05, 2022

Dealership Rating
Employee Rating

Great service experience, everyone is so friendly and professional . Beautiful dealership and fantastic emenities. Highly recommended! More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andy Mireles , Jeff Moore

Feb 06, 2022

Audi Dallas responded

Rick, thank you for sharing 5-star praise regarding our friendly staff and beautiful amenities. We greatly appreciate your endorsement and look forward to the next opportunity to serve you. Thanks again!

January 25, 2022

Dealership Rating
Employee Rating

This dealership is wonderful, from sales to service. Warranty work exceeds my expectations. Everyone works as a team to make the customer feel appreciated. More

by don bg
Recommend Dealer
Yes

Other Employees Tagged: Tomas Garcia , the team at the service bay entrance

Jan 26, 2022

Audi Dallas responded

Don, thank you for sharing 5-star praise! We're glad to hear our work exceeded your expectations and our team makes you feel appreciated! We look forward to the next opportunity to serve you. Take care!

November 02, 2021

Dealership Rating
Employee Rating

Emergency low tire. Not expecting another ruined tire due to Dallas driving environment. Problem was handled quickly, efficiently and I am happy. More

by tex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Andy Mireles

Nov 03, 2021

Audi Dallas responded

Tex, thanks for sharing 5-star praise regarding your recent tire fix. We appreciate your feedback and look forward to serving you on future visits. Thanks again.

October 12, 2021

Dealership Rating
Employee Rating

Not recommended. Audi grapevine has much better customer service. My car had a recall and after the work was completed pulled to the right. I took it in multiple times after and Audi Dallas couldn’t fix the More

by trey_schultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 13, 2021

Audi Dallas responded

Trey_schultz, we apologize that your service experiences with us did not resolve the issue you came in for. We're passing your feedback along to our management to see why this issue wasn't resolved and appreciate you bringing the issue to our attention. We're pleased to hear you did get the issue resolved and want you to know we're always here to assist if anything changes. We wish you the best! Thanks again for your transparent feedback.

1

Dealership Inventory (427 Vehicles)

used 2021 Audi A5 car, priced at $36,991
2021 Audi A5
used
Green exterior
7-Speed Automatic S tronic
quattro
used 2021 Audi A4 car, priced at $33,993
2021 Audi A4
used
N/A exterior
7-Speed Automatic S tronic
quattro
used 2021 Mercedes-Benz E-Class car, priced at $43,351
2021 Mercedes-Benz E-Class
used
Black exterior
9-Speed Automatic
4MATIC®
used 2014 Lexus IS car, priced at $16,454
2014 Lexus IS
used
White exterior
6-Speed Automatic Electronic with ECT-i
RWD
new 2024 Audi Q5 car, priced at $62,490
2024 Audi Q5
new
Silver exterior
7-Speed Automatic S tronic
quattro
new 2024 Audi Q5 car, priced at $57,115
2024 Audi Q5
new
Black exterior
7-Speed Automatic S tronic
quattro