Alan Poon | Page 6

Quickly helped me to diagnose and fix a battery problem, and got it for me under warranty. Thanks, Aaron. and got it for me under warranty. Thanks, Aaron. More

by geofru Verified Customer Verified Customer

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Good. The insistence that I write something here to complete the survey was the only truly annoying thing. The insistence that I write something here to complete the survey was the only truly annoying thing. More

by RCORMACK Verified Customer Verified Customer

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Express oil change completed in about an hour and fluids filled and 24 point check done. filled and 24 point check done. More

by AHLOW503 Verified Customer Verified Customer

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Gracias fue en cervicio rapido y eficiente lo que no me gusti Esque avrieron mi guantera como buscando algo gusti Esque avrieron mi guantera como buscando algo More

by NETOC510 Verified Customer Verified Customer

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This is my 2nd exceptional car buying experience at Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. Albany Subaru and it won’t be my last. I am and will continue to be a loyal customer. They ensure the entire experience is enjoyable and easy. More

by LISAANNE1220 Verified Customer Verified Customer

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Peggy is an All-Star! Great communicator and explainer and follow-upperer and friendly and simply All Pro. Great communicator and explainer and follow-upperer and friendly and simply All Pro. More

by GREGSAN11 Verified Customer Verified Customer

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Very communicative. Work done well and quickly. We are grateful that they honored the warranty issue and fixed it. Work done well and quickly. We are grateful that they honored the warranty issue and fixed it. More

by SAM Verified Customer Verified Customer

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I was reluctant to bring my 2021 Subaru Forester into Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnos Albany Subaru because I assumed it would expensive. Trying to save money I reached out to a local Subaru mechanic and they charged me $210 to diagnose my car’s issue plus a quote of $1400 to fix the actually issue which was a defective coolant bypass valve. Finally, I called Albany Subaru and they were able to fix AND diagnose my car for free because the part was covered under the extended warranty. Additionally, as a courtesy they inspected my car and noticed an oil leak caused by the idiots at Berkeley Jiffy Lube using an after market drain plug that didn’t fit. Anyway, I called Jiffy Lube as recommended by Subaru and that was also repaired for free! Special shout out to Alan Poon for taking care of my issue and communicating so friendly and transparent. More

by jaredromero97 Verified Customer Verified Customer

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I have full confidence in their ability to take care of my new car. The staff are also very pleasant. I also find their waiting room very accommodating. my new car. The staff are also very pleasant. I also find their waiting room very accommodating. More

by irishudis Verified Customer Verified Customer

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Alan Poon was excellent. He kept me promptly informed about the progress of my repair. He kept me promptly informed about the progress of my repair. More

by VINFRIDS Verified Customer Verified Customer

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