Alan Poon | Page 6

I think this is my second survey. I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in m I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in my car. I asked if I brought it when I picked up the car I was told "no", the mailer was for used cars only. I had to drive home, to pick up the mailer. It was indeed for service and it was honored, but to say I was annoyed is an understatement. I take my car to the dealership because it is convenient, and put up with what is often- not always - attitude. That said, the car runs well. More

by pkr21 Verified Customer Verified Customer

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The Albany Subaru repair shop is extremely well run, clean, and thorough. I arrived at 10:30am and was expected to have an Express maintenance service, which generally gets me out in an hour and a half. clean, and thorough. I arrived at 10:30am and was expected to have an Express maintenance service, which generally gets me out in an hour and a half. Alan had explained all the maintenance that would be included and we went over pricing. Then he told me the car should be ready in about 90 minutes. I’ve used this Express Service before and they are very accurate. Usually I walk along Solano Ave and they text me when the car is ready. This day it was raining so I just waited in their comfortable guest lounge (tea, coffee, water and snacks available). When the service was finished Alan went over the inspection and suggested additional services that needed attention and the costs. I was short on time but told him I’d schedule those repairs soon. All the reps are very helpful and I’ve been very pleased with them. I’ve been coming here since 2018 when I purchased my Subaru. More

by linpeacock Verified Customer Verified Customer

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Subaru Albany always go the extra mile, checking even the battery. Alan thank you the updates with the car. battery. Alan thank you the updates with the car. More

by GLTROYANI Verified Customer Verified Customer

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Quick and friendly express service! I was in and out in the time promised. Great! I was in and out in the time promised. Great! More

by waeram Verified Customer Verified Customer

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Went in on Saturday for my 24k mileage oil change, tire rotation, and inspection at 8am was completed by 9:30am couldn't be happier, everyone is nice and welcoming. rotation, and inspection at 8am was completed by 9:30am couldn't be happier, everyone is nice and welcoming. More

by travos.ford Verified Customer Verified Customer

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Allan was welcoming, quick and accommodating. 2 young onfloor ladies stared and sneered; felt uneasy. 2 young onfloor ladies stared and sneered; felt uneasy. More

by EARLENASOMERA Verified Customer Verified Customer

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I was very pleased with the service and professionalism at the Albany Subaru service center. I arrived for an express service oil change and I was immediately taken care of on a Saturday. Allen was my advi at the Albany Subaru service center. I arrived for an express service oil change and I was immediately taken care of on a Saturday. Allen was my advisor and he was very friendly and knowledgeable about any questions I had about the vehicle. More

by KANGV Verified Customer Verified Customer

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The folks at Albany Subaru service center were absolutely fantastic! They helped me to figure out what was wrong with my car after it shuddered and died while I was driving it. They were very communicative f fantastic! They helped me to figure out what was wrong with my car after it shuddered and died while I was driving it. They were very communicative for the days in which they were conducting the service, including taking seriously and addressing some of my fears, which was helpful. Also, they went above and beyond in communicating with me and being ready for my arrival on the evening that I was hectically trying to make it in time to pick up my car before they closed. Very kind people and they didn't try to upsell me on anything- I'll definitely return here. More

by CHRISTINE.E.WILKINSON Verified Customer Verified Customer

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Great service department; friendly and professional staff. My last visit was the first time I used their lounge- very impressive and accessible. staff. My last visit was the first time I used their lounge- very impressive and accessible. More

by DAVIDRE Verified Customer Verified Customer

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Excellent service always. Friendly and professional staff. Efficient service. Good communication. Easy location. Highly recommmend. Friendly and professional staff. Efficient service. Good communication. Easy location. Highly recommmend. More

by RAVMISTRI Verified Customer Verified Customer

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