Alan Poon | Page 5

They take very good of my car. Listen to my concerns. I always good about the service. I have been going for at least 25 years. Listen to my concerns. I always good about the service. I have been going for at least 25 years. More

by SMORANDIN Verified Customer Verified Customer

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Alan and the entire service crew at Albany Subaru are great! They recently repaired part of the ignition system (that had been recalled). They were quick and professional, as always! great! They recently repaired part of the ignition system (that had been recalled). They were quick and professional, as always! More

by ChrisK Verified Customer Verified Customer

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From our initial visit, coming in to test drive our 1st Subaru we love it here! Stephen our Sales guy was awesome, I forgot the finance guys name but he too was great(Lapon I think). We love it that Subar Subaru we love it here! Stephen our Sales guy was awesome, I forgot the finance guys name but he too was great(Lapon I think). We love it that Subaru has a program for rescue dogs, since we do have a rescue dog in our family. Service group is also a great team! Poon and the rest who have worked on our Subbie. The lounge is a plus as always whenever coming in for service, a place to catch up on down time while waiting for our Crosstrek. Hopefully when it's time to add another Subbie we can definitely find one again here at Albany. More

by riverrod3 Verified Customer Verified Customer

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I had a great experience. I would highly recommended them for anyone looking for service done to their car. I would highly recommended them for anyone looking for service done to their car. More

by ASFAN925 Verified Customer Verified Customer

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I love Albany Subaru. I have been coming here for years now and have always been taken care of by patient, honest, and down to earth sales staff. My experience buying a ca I have been coming here for years now and have always been taken care of by patient, honest, and down to earth sales staff. My experience buying a car was painless, informative, and smooth. Ahmad really took the time to feel out what I wanted in a vehicle. More

by MAREANOEL79 Verified Customer Verified Customer

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Express service was great. Very well run service department. Service advisor took time to review results with me. Very well run service department. Service advisor took time to review results with me. More

by TWONGXHMC Verified Customer Verified Customer

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I think this is my second survey. I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in m I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in my car. I asked if I brought it when I picked up the car I was told "no", the mailer was for used cars only. I had to drive home, to pick up the mailer. It was indeed for service and it was honored, but to say I was annoyed is an understatement. I take my car to the dealership because it is convenient, and put up with what is often- not always - attitude. That said, the car runs well. More

by pkr21 Verified Customer Verified Customer

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The Albany Subaru repair shop is extremely well run, clean, and thorough. I arrived at 10:30am and was expected to have an Express maintenance service, which generally gets me out in an hour and a half. clean, and thorough. I arrived at 10:30am and was expected to have an Express maintenance service, which generally gets me out in an hour and a half. Alan had explained all the maintenance that would be included and we went over pricing. Then he told me the car should be ready in about 90 minutes. I’ve used this Express Service before and they are very accurate. Usually I walk along Solano Ave and they text me when the car is ready. This day it was raining so I just waited in their comfortable guest lounge (tea, coffee, water and snacks available). When the service was finished Alan went over the inspection and suggested additional services that needed attention and the costs. I was short on time but told him I’d schedule those repairs soon. All the reps are very helpful and I’ve been very pleased with them. I’ve been coming here since 2018 when I purchased my Subaru. More

by linpeacock Verified Customer Verified Customer

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Subaru Albany always go the extra mile, checking even the battery. Alan thank you the updates with the car. battery. Alan thank you the updates with the car. More

by GLTROYANI Verified Customer Verified Customer

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Quick and friendly express service! I was in and out in the time promised. Great! I was in and out in the time promised. Great! More

by waeram Verified Customer Verified Customer

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