Alan Royce | Page 12

Car purchase I found all staff members I worked with very helpful. Starting with Matt. He and Alan provided honest and factual information which helped me make t I found all staff members I worked with very helpful. Starting with Matt. He and Alan provided honest and factual information which helped me make the decision to purchase another car. “ Thank you both and thanks for the loan of the CR-V.” Bob Briney was a great salesman to work with. He was so busy trying to help a number of people at the same time. Made me wonder where the other sales people might be. As I didn’t see anyone else. And that is my only complaint. It seems I was there a very long time. More

by mdrep1 Verified Customer Verified Customer

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BAD! Never again this dealer! 1st week computer software update needed for tire vibration, muffler /tailpipe, bad smell inside.no rental available, damage on inside rear hatch, pas 1st week computer software update needed for tire vibration, muffler /tailpipe, bad smell inside.no rental available, damage on inside rear hatch, passed around to different guys, used a 14 yr old phone to try to contact me. I just bought this! Why wasnt new #in system, no return call on hatch prob. Ignored by Jay. Had to go thru several guys tlin service dept to get things done. Thank god i bought a warranty. I was told you bought used.this how you treat buyers of used vehicles? Still have some tire issues, hate to go back to them. Should have traded this car out for me. This all happened in 1st 2 weeks of purchase.held up for a week of getting muffler as they used old phone number.Very disappointed in this place an treatment. Brad in service only decent guy. Would never recommend to anyone..asked for carfax at beginning. Was given after i had signed. Set up technique i believe. Now supposedly in hands of Chip Basney. Been a week again no word. Terrible business dealings. All within first 3 weeks of purchase if you count week waiting for muffler to be replaced. Was told had parts next day but used old old number to contact me! Dont they update system when someone buys? Failed me as a customer the whole deal. So here is your survey you asked for. I doubt if any improvements will be seen. For price i was charged i was ripped off. More

by bad deal@basney Verified Customer Verified Customer

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Came in for an oil chain change and tire rotation Didn't have an appt, but was still able to get in. Can't remember the name of the young man that helped but he was courteous and thorough. Didn't have an appt, but was still able to get in. Can't remember the name of the young man that helped but he was courteous and thorough. More

by georgieoviedo1 Verified Customer Verified Customer

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Honest and Timely The Basney Honda service center was very honest with the issues going on in my 14 year old car, made recommendations, quoted me for the repairs, but u The Basney Honda service center was very honest with the issues going on in my 14 year old car, made recommendations, quoted me for the repairs, but ultimately listened to me about the issues important to me. They were also very timely in their response and service. Would definitely recommend!! More

by natalie.vanarsdall639 Verified Customer Verified Customer

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Great, fast service. Fast service. They even checked out an extra issue I was having with my seatbelt and got it corrected. Cute play area to keep my children occupied. Po Fast service. They even checked out an extra issue I was having with my seatbelt and got it corrected. Cute play area to keep my children occupied. Popcorn was a plus! More

by kcencelewski Verified Customer Verified Customer

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Damaged vehicle Dropped off vehicle for service and it was damaged. Was told someone would contact me that day or by the very next day .... haven’t heard back. Dropped off vehicle for service and it was damaged. Was told someone would contact me that day or by the very next day .... haven’t heard back. More

by CDUB1382 Verified Customer Verified Customer

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Creat Service Service personnel were polite and professional and seemed to be knowledgeable. I feel I made the right choice for car service and will be back when se Service personnel were polite and professional and seemed to be knowledgeable. I feel I made the right choice for car service and will be back when service is required. More

by PRENJJ Verified Customer Verified Customer

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Outstanding Very nice and kind people great services, I really like the environment this is why is my favorite place because everything is on point excellence Very nice and kind people great services, I really like the environment this is why is my favorite place because everything is on point excellence More

by Lalo Verified Customer Verified Customer

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Sold A Lemon Basney Refused To Service Despite Warranty I bought a CRV in Dec 2018. It malfunctioned on the way home the Friday night we picked it up. I caled immediately and told Bryan in sales. The car wa I bought a CRV in Dec 2018. It malfunctioned on the way home the Friday night we picked it up. I caled immediately and told Bryan in sales. The car was service the following week. Two days after we pick it up, they call and say there is a recall service required. It was again in the shop several days. After that service we picked up the car. A few weeks later, it had multiple malfunctions again. I told Bryan I wanted to return the car. He refused. The car was again serviced. They had it for 2 weeks. It came home again only to malfunction AGAIN. I again said I wanted to return the car. Bryan refused to help. It was serviced again. This time they had the car 6 weeks. It came home and again malfunctioned. It was serviced again two weeks ago. It still has loud vibrations coming from under the hood that vibrate the steering wheel, and floorboard and hood. There is also a high pitched whirling noise. There is a gas smell in the cabin. There is a rubber/oil smell coming from under the hood. The passenger seat belt does not always retract. I called Matt in Service over a week ago to again get the car serviced. He chose to not return my call. I called last Friday and spoke to service who promised to meet with Bryan and the service manager to make it right. The person never called. I just called and spoke to the Service Manager. He was unapologetic and did not attempt to schedule service or to make a plan to make it right. Honda USA said the car is fixable and that the dealer's failure to return my calls meant they did not want me as customer and to find another dealer. Beware of Basney Honda! More

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