Alan Royce | Page 12

Bought a new car The process was quick and painless and very easy. The people were friendly and knowledgeable. From start to finish it was much better than expected a The process was quick and painless and very easy. The people were friendly and knowledgeable. From start to finish it was much better than expected and from what I recall years ago. More

by rsemak83 Verified Customer Verified Customer

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New brakes The service dept made it easy to schedule the appt, o used the shuttle service, and as always right on time. Everyone was friendly as always. The service dept made it easy to schedule the appt, o used the shuttle service, and as always right on time. Everyone was friendly as always. More

by MAEVANS002 Verified Customer Verified Customer

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Air bag recall Service was fast, friendly, and efficient. My truck was fixed in a short amount of time and returned clean. It was a great experience as most of them Service was fast, friendly, and efficient. My truck was fixed in a short amount of time and returned clean. It was a great experience as most of them have been. More

by hoffmanhollym Verified Customer Verified Customer

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Best service people Basney service department always treats me like I am their only customer. They go over their check list with you. They listen to you. It is a great ex Basney service department always treats me like I am their only customer. They go over their check list with you. They listen to you. It is a great experience every time. More

by angbrechtel Verified Customer Verified Customer

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Quick, professional! Called for recall and they quickly got us an appointment the following week. Vehicle was worked on for approximately one hour and done! Very profess Called for recall and they quickly got us an appointment the following week. Vehicle was worked on for approximately one hour and done! Very professional, very polite! More

by Hooten Verified Customer Verified Customer

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Car purchase I found all staff members I worked with very helpful. Starting with Matt. He and Alan provided honest and factual information which helped me make t I found all staff members I worked with very helpful. Starting with Matt. He and Alan provided honest and factual information which helped me make the decision to purchase another car. “ Thank you both and thanks for the loan of the CR-V.” Bob Briney was a great salesman to work with. He was so busy trying to help a number of people at the same time. Made me wonder where the other sales people might be. As I didn’t see anyone else. And that is my only complaint. It seems I was there a very long time. More

by mdrep1 Verified Customer Verified Customer

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BAD! Never again this dealer! 1st week computer software update needed for tire vibration, muffler /tailpipe, bad smell inside.no rental available, damage on inside rear hatch, pas 1st week computer software update needed for tire vibration, muffler /tailpipe, bad smell inside.no rental available, damage on inside rear hatch, passed around to different guys, used a 14 yr old phone to try to contact me. I just bought this! Why wasnt new #in system, no return call on hatch prob. Ignored by Jay. Had to go thru several guys tlin service dept to get things done. Thank god i bought a warranty. I was told you bought used.this how you treat buyers of used vehicles? Still have some tire issues, hate to go back to them. Should have traded this car out for me. This all happened in 1st 2 weeks of purchase.held up for a week of getting muffler as they used old phone number.Very disappointed in this place an treatment. Brad in service only decent guy. Would never recommend to anyone..asked for carfax at beginning. Was given after i had signed. Set up technique i believe. Now supposedly in hands of Chip Basney. Been a week again no word. Terrible business dealings. All within first 3 weeks of purchase if you count week waiting for muffler to be replaced. Was told had parts next day but used old old number to contact me! Dont they update system when someone buys? Failed me as a customer the whole deal. So here is your survey you asked for. I doubt if any improvements will be seen. For price i was charged i was ripped off. More

by bad deal@basney Verified Customer Verified Customer

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Came in for an oil chain change and tire rotation Didn't have an appt, but was still able to get in. Can't remember the name of the young man that helped but he was courteous and thorough. Didn't have an appt, but was still able to get in. Can't remember the name of the young man that helped but he was courteous and thorough. More

by georgieoviedo1 Verified Customer Verified Customer

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Honest and Timely The Basney Honda service center was very honest with the issues going on in my 14 year old car, made recommendations, quoted me for the repairs, but u The Basney Honda service center was very honest with the issues going on in my 14 year old car, made recommendations, quoted me for the repairs, but ultimately listened to me about the issues important to me. They were also very timely in their response and service. Would definitely recommend!! More

by natalie.vanarsdall639 Verified Customer Verified Customer

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Great, fast service. Fast service. They even checked out an extra issue I was having with my seatbelt and got it corrected. Cute play area to keep my children occupied. Po Fast service. They even checked out an extra issue I was having with my seatbelt and got it corrected. Cute play area to keep my children occupied. Popcorn was a plus! More

by kcencelewski Verified Customer Verified Customer

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