Alan Royce
Alan Royce at Basney Honda

Alan Royce | Page 11

Service Manager

Basney Honda

3820 Grape Rd
Mishawaka, IN 46545

Contact Me
4.6
119 Reviews

Dealership Experience

8 yrs, 2 mos

Industry Experience

54 yrs, 8 mos

Languages Spoken

English English

4.6

119 Reviews

Write a Review

119 Reviews of Alan Royce

November 13, 2019

Dealership Rating
Employee Rating

Excellent service Stopped in without an appointment to see if they could top off my wiper fluid and while there realized I was past due on my oil change. They were able More

by Lesalt65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

November 12, 2019

Dealership Rating
Employee Rating

Excellent Service staff provided excellent service. They are friendly and explain issues well. Although I never meet the mechanics, I have always been satisfied More

by WSILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie

November 12, 2019

Dealership Rating
Employee Rating

Perfect As a person that frequents this dealership, which seems like everyday, I couldn’t be happier. Everyone treats me like I’m part of the team, except Br More

by bncl1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

November 11, 2019

Dealership Rating
Employee Rating

Great customer service Alan and Austin are always the best. Very friendly and helpful. I had my wife’s car in for a recall and warranty work and repairs were done quickly an More

by KISSALIVE1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie

November 07, 2019

Dealership Rating
Employee Rating

Amazing I couldn’t be happier with my whole experience. Everyone from the owners all the way down to the service advisors and everyone in between. More

by bncl1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

November 06, 2019

Dealership Rating
Employee Rating

Bought a new car The process was quick and painless and very easy. The people were friendly and knowledgeable. From start to finish it was much better than expected a More

by rsemak83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Briney

October 31, 2019

Dealership Rating
Employee Rating

New brakes The service dept made it easy to schedule the appt, o used the shuttle service, and as always right on time. Everyone was friendly as always. More

by MAEVANS002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 22, 2019

Dealership Rating
Employee Rating

Air bag recall Service was fast, friendly, and efficient. My truck was fixed in a short amount of time and returned clean. It was a great experience as most of them More

by hoffmanhollym
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

October 06, 2019

Dealership Rating
Employee Rating

Best service people Basney service department always treats me like I am their only customer. They go over their check list with you. They listen to you. It is a great ex More

by angbrechtel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

September 16, 2019

Dealership Rating
Employee Rating

Quick, professional! Called for recall and they quickly got us an appointment the following week. Vehicle was worked on for approximately one hour and done! Very profess More

by Hooten
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

Sep 16, 2019

Basney Honda responded

Thank you so much for the feedback! Look forward to seeing you in the future! Safe travels!

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