Alan Royce | Page 6

Sales and service handled in a very professional way. I will recommend Basney to my friends and associates. P0 I will recommend Basney to my friends and associates. P0 More

by Lpat52556 Verified Customer Verified Customer

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Because my vehicle was 1200 miles past Honda warranty mileage, I had to pay for repairs when the right steering tie rod failed. Prior to this I had complained several times to the service department abo mileage, I had to pay for repairs when the right steering tie rod failed. Prior to this I had complained several times to the service department about a clunking noise from the front end when driving over small bumps in the road. I was told when I left the vehicle my cost would be $320.00, however when I picked it up it was $479.00. The service manager did not offer Honda warranty assistance phone number, but I did request it. Vehicle does not have the clunking noise after replacement parts were installed, so I'm happy what that. No courtesy wash either. More

by rbell1944 Verified Customer Verified Customer

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I purchased my CRV new from another dealer, since delivery I've had it in this shop 2 time for a clunking noise from the front end not able to find. The right tie rod broke while my wife was driving delivery I've had it in this shop 2 time for a clunking noise from the front end not able to find. The right tie rod broke while my wife was driving and had it towed to Basney. I explained the vehicle was never in a crash and the clunking noise persisted. Because the vehicle has 37000 I had to pay with no Honda warranty available. The estimate I was told was $320.00, when I picked up the bill was $479.00. The service manager did not offer me the phone number of Honda customer assistance service, I had to ask for it to try to get reimbursed. The vehicle does not have the clunking noise now and it seems good. I'm surprised the vehicle was not given a courtesy wash. More

by rbell1944 Verified Customer Verified Customer

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Friendly people and prompt service in a clean environment. They took care of my problems quickly. environment. They took care of my problems quickly. More

by foo987 Verified Customer Verified Customer

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Basney has always done right by me and my car. They are very transparent and get work done in a timely manner. I am very satisfied with all the work they have done. They are very transparent and get work done in a timely manner. I am very satisfied with all the work they have done. More

by heckofawoman2.0 Verified Customer Verified Customer

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Service department has been top notch and all very friendly on this and past visits. friendly on this and past visits. More

by foo987 Verified Customer Verified Customer

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The guys at Basney Honda are super great people to work with. They got my car in quickly with little wait time. with. They got my car in quickly with little wait time. More

by LUCKYDNB23 Verified Customer Verified Customer

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Alan in Service was very helpful in resolving my issue. I much appreciate having a service center I can trust. I much appreciate having a service center I can trust. More

by jakharga Verified Customer Verified Customer

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Don’t feel valued as a customer. Work done isn’t guaranteed. I’ve had a lot of work done on my vehicle there, and I haven’t been happy with the quality. If you question the sales advisors about the guaranteed. I’ve had a lot of work done on my vehicle there, and I haven’t been happy with the quality. If you question the sales advisors about the work they talk down to you and treat you poorly. More

by alexiswesson Verified Customer Verified Customer

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This was my first visit to this place . I liked the customer srvice and service they provided. customer srvice and service they provided. More

by Geek Verified Customer Verified Customer

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