Alan Royce
Alan Royce at Basney Honda

Alan Royce | Page 7

Service Manager

Basney Honda

3820 Grape Rd
Mishawaka, IN 46545

Contact Me
4.7
121 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

54 yrs, 9 mos

Languages Spoken

English English

4.7

121 Reviews

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121 Reviews of Alan Royce

February 25, 2022

Dealership Rating
Employee Rating

Basney has always done right by me and my car. They are very transparent and get work done in a timely manner. I am very satisfied with all the work they have done. More

by heckofawoman2.0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Lynn, Brad Pankow

February 11, 2022

Dealership Rating
Employee Rating

Service department has been top notch and all very friendly on this and past visits. More

by foo987
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brad Pankow

January 17, 2022

Dealership Rating
Employee Rating

The guys at Basney Honda are super great people to work with. They got my car in quickly with little wait time. More

by LUCKYDNB23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

January 03, 2022

Dealership Rating
Employee Rating

Alan in Service was very helpful in resolving my issue. I much appreciate having a service center I can trust. More

by jakharga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie

November 11, 2021

Dealership Rating
Employee Rating

Don’t feel valued as a customer. Work done isn’t guaranteed. I’ve had a lot of work done on my vehicle there, and I haven’t been happy with the quality. If you question the sales advisors about the More

by alexiswesson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

October 08, 2021

Dealership Rating
Employee Rating

This was my first visit to this place . I liked the customer srvice and service they provided. More

by Geek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

September 06, 2021

Dealership Rating
Employee Rating

Best service all service men are very very nice & helpful specially AUSTIN is best guy Iam with Basney Honda sixteenth years best sales Persons but 2013 use car manager rude bad attitude only person I don’t More

by Darshhit51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

August 28, 2021

Dealership Rating
Employee Rating

Basney service is quick, efficient, and all personnel are super friendly. My experience at Basney service is alway positive and the final coat always lines up with the estimate, so there are no unwanted surp More

by tgkoontz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

July 12, 2021

Dealership Rating
Employee Rating

Fantastic service! Love how reliable and friendly the staff is. Would highly recommend for all of your needs and I don’t even own a Honda. More

by tbaird80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chip Basney, Jay Basney, Ron Lemanski, Ken Bloss, Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

June 26, 2021

Dealership Rating
Employee Rating

Had repair finished but every time they wash our vehicle they damage it. Talked to management about it and was told it's my responsibility to get it fixed. Trim piece was even in the wash bay at Basney and More

by Swm20001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

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