Alan Royce
Alan Royce at Basney Honda

Alan Royce | Page 8

Service Manager

Basney Honda

3820 Grape Rd
Mishawaka, IN 46545

Contact Me
4.6
119 Reviews

Dealership Experience

8 yrs, 2 mos

Industry Experience

54 yrs, 8 mos

Languages Spoken

English English

4.6

119 Reviews

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119 Reviews of Alan Royce

May 21, 2021

Dealership Rating
Employee Rating

I have been trying since mid April to get a refund for the new battery which replaced one which turned out to be still under warranty. A phone call and 3 visits to Basney and I still haven’t gotten the re More

by SHENDER815
Customer Service
Recommend Dealer
No

April 24, 2021

Dealership Rating
Employee Rating

Needed some work done on my 8 yr old car. The service department quoted a price and a time and both were met. They even washed my car when done. Basney is the only place I trust to work on my Honda’s. More

by 67Cougar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Pankow, Don Perkins III

April 19, 2021

Dealership Rating
Employee Rating

Fast service great people to deal with friendly and knowledgeable. Service department personnel was great in letting me know what needed to be done awesome More

by troy30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

February 05, 2021

Dealership Rating
Employee Rating

Basney Honda has gone above and beyond with a recent engine repair on our Odyssey. If you are looking for a new vehicle or repairs, I highly recommend Basney Honda! More

by tsak15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chip Basney, Jay Basney, Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

January 19, 2021

Dealership Rating
Employee Rating

Finished the oil change faster than promised. Repaired a slow tire leak as well. Very courteous, professional and attentive. They are reasonable, and listen well. More

by RLWEED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

January 16, 2021

Dealership Rating
Employee Rating

The driver of the shuttle does not use the mask properly. He leaves his nose uncovered. I reported this to the dealership and got no response. This kind of behavior is dangerous for everybody! Otherwise all More

by CJAUREGUI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

December 16, 2020

Dealership Rating
Employee Rating

Been going to Basney Honda for four years. These guys are great! And been very honest & forthcoming on what service my car needs. Thank you so much Basney Honda! More

by MakaveliNew52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Allen, Leslie Altimus, Austin Aufie, Bob Briney , Justin Bowerman, Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

October 29, 2020

Dealership Rating
Employee Rating

Never let me down once. Once I got there I got positive energy coming from everyone. Service was quick and easy I would recommend them. More

by p.dragzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Austin Aufie , Brian Lynn, Matt Mulstay, Brad Pankow, Don Perkins III

October 03, 2020

Dealership Rating
Employee Rating

Still waiting for a letter from Brian about loosing our old License plate. I hope somebody read this one and follow up. I will wait for a call from service department. More

by srp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian Lynn

September 11, 2020

Dealership Rating
Employee Rating

A little bit of a driver to get to Basney but once I was there. From the service writer to the service management and the tech a job well done, Quick, easy and at the agreed upon price. I will return More

by dperkins7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Briney , Brad Pankow, Don Perkins III

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