Alan Royce | Page 9

I am so very happy with the work that was done on my Honda 2020 HRV! There was a oil leak problem that was corrected and they took the time and days to make sure that my car was perfect!!!! They gave me Honda 2020 HRV! There was a oil leak problem that was corrected and they took the time and days to make sure that my car was perfect!!!! They gave me a loaner car to use when my car was being fixed!!!! That was fantastic!!!!!! I am so very happy with my car! Everyone was so helpful and kind!!!! The service manager Alan Royce made sure I was happy and made sure my car was perfect before I picked it up from the service department!!! I thank you all at Basney!!!!! I love my car!!!!!! More

by sabarkas Verified Customer Verified Customer

Report | Print

A complete JOKEOn August 1st at 3:14pm the front driver A complete JOKE On August 1st at 3:14pm the front driver side wheel and tire on my 2004 Honda Pilot came off my vehicle without warning while I was d A complete JOKE On August 1st at 3:14pm the front driver side wheel and tire on my 2004 Honda Pilot came off my vehicle without warning while I was driving at 40 mph. Thankfully, my 10-year-old brother and I did not sustain any injuries. Furthermore, the wheel and tire that came off the vehicle did not strike anyone, rather went into a wooded area. The police spotted my vehicle in the middle of the busy highway and assisted me installing the spare in place of the wheel and tire that suddenly came off the vehicle. Upon, inspection of my 2004 Honda Pilot the police officers noted that multiple lug nuts on the three remaining wheels and tires were lose to the point of falling off. After tightening the multiple lose lug nuts on the three remaining wheels and filing a damage to private property report with the officers, I was able to drive my damaged car to a local Firestone. My most recent recommended service was from Basney Honda on Grape Road in Mishawaka, Indiana. On July 17th, I paid for a full synthetic oil change, a tire rotation, and a multi-point inspection on my vehicle. The mileage on my Honda at the time of the service visit was 159,006. Comparatively, the mileage on my Honda when the wheel and tire came off was 160,091. That means only 15 days and 1,085 miles had passed since the service visit. Based off general manufacturers maintenance guidelines, tire rotations should last 6 months or 3,000-5,000 miles or until the next oil change. This unfortunate event leads me to conclude either negligence or certainly a significant error or omission of process has occurred for my vehicle to only have traveled 1,085 miles when a wheel and tire came off the vehicle. On August 3rd I spoke to the service manager of Basney Honda, Alan Royce, about the incident. After informing him of the date of the incident and the mileage on my car he told me that a Basney insurance claim could not be started until he received an estimate from a body shop on the damages to my vehicle. With that being the case, on August 6th I drove my 2004 Honda Pilot from Firestone to a local body shop where I received and forwarded the estimate to Alan Royce. From August 6th through August 16th I called Alan Royce 12 times trying to get updates on the status of my vehicle. Every time I called to get an update I would either be sent straight to his voicemail or his only answer was that he would call me back. Alan, refused to call me back when he said he would. In addition to Alan’s refusal to update me on the status of the repair, Alan also informed me that an insurance adjuster would arrive at the repair facility to inspect my vehicle. This turned out to be another lie, as an inspector never came. So, to add insult to injury, the insurance underwriter NEVER came to look at my vehicle and I never spoke with anyone from Basney’s insurance company. Alan continued to play this game until August 19th when he called to inform me that Basney WOULD NOT be covering the damages to my vehicle because of the 15 days that had passed along with the 1,085 miles that were driven. To summarize what happened. My transportation needs are not their concern as I went 18 days without transportation. Their character and integrity are not their concern as I was lied to on several occasions. Contacting their “insurance company” is not a concern as they never gave me any opportunity to share my events with the company or an adjuster. The negligence of their employees is not their concern as it not only damaged my vehicle, but could have done catastrophic damage to other innocent travelers. My safety and that of my family is not their concern. It is clear that nothing they say, do, or imply is of any concern. I understand mistakes can happen. I have never one time indicated that I would sue, take action with Honda, or even raised my voice. All I asked was that they simply take responsibility for the mistake, and make me whole. I feel this is a simple and civil request. Additionally, there are several Basney family members “operating” the dealership daily. Not an apology, no refund of my paid services, not a phone call, not an email from anyone who’s name is on the sign. I believe my experience should tell you all you need to know if you are considering a business transaction with Basney Honda. It is a shame that I have received this level of treatment on my Honda, from a local certified Honda dealership no less. If you are reading this and are in the car business or in Michiana, PLEASE SHARE this so others can be aware of Basney Honda’s true character. I would like you to take away two things. First, God is good and kept my brother and I alive. Second DO NOT visit Basney Honda for any reason. Let my poor experience be a learning experience for you. Basney does not care about your health, time, or your vehicle. Attached are a picture of my invoice from the service, the body shop estimate, the police report, and of the damage caused by the wheel and tire coming off. All of this evidence was shared with Basney in an attempt to give them a chance to be fair with me. However, Basney chose to look past their responsibility and force me to pay for their negligence. More

Report | Print

Service was excellent. The creepy John Wayne Gacy looking guy didn’t assist me this time so that’s a plus. Great job Basney. I can’t wait till next service. guy didn’t assist me this time so that’s a plus. Great job Basney. I can’t wait till next service. More

by bncl1984 Verified Customer Verified Customer

Report | Print

Place was horrible and service was bad and very rude made me wait ,4 hours standing there to wait for van to be fixed didn't even offer me a ride home loner cart very bad experience me wait ,4 hours standing there to wait for van to be fixed didn't even offer me a ride home loner cart very bad experience More

by Dcolts777 Verified Customer Verified Customer

Report | Print

This is my third lease from Basney and I have been treated with the most profound respect and prof professionalism, very friendly and welcoming attitude my salesman was Bob Britney love his attitude a treated with the most profound respect and prof professionalism, very friendly and welcoming attitude my salesman was Bob Britney love his attitude and personality More

Report | Print

Best service advisor we’ve ever had. The team taking care of my van met the needs of my family and beyond. We couldn’t ask for a better team taking care of us! of my van met the needs of my family and beyond. We couldn’t ask for a better team taking care of us! More

by kristakerns Verified Customer Verified Customer

Report | Print

Basney is the best dealership to buy all your vehicles. They are honest, friendly and listen to your wants and needs for the perfect purchase! It would be a mistake to even look anywhere else! They are honest, friendly and listen to your wants and needs for the perfect purchase! It would be a mistake to even look anywhere else! More

Report | Print

Got right to the issue Spacious, clean service area - easily accessible. Service attendants friendly and wrote up my vehicle issue quickly. Diagnosis was done- an estimate w Spacious, clean service area - easily accessible. Service attendants friendly and wrote up my vehicle issue quickly. Diagnosis was done- an estimate written and discussion about how best to proceed. Although I chose not to have the service done at this time, there was understanding from the attendant. More

by FREDSINGSKI Verified Customer Verified Customer

Report | Print

Would not recommend purchasing uncertified vehicles or using the service department of Basney Honda. Parts replaced on newly purchased vehicle broke again the next day. using the service department of Basney Honda. Parts replaced on newly purchased vehicle broke again the next day. More

by taskillen Verified Customer Verified Customer

Report | Print

Was told a tire rotation was done and when I went out to get in my car I noticed the tire rotation was not done. Mechanic said it didn’t need to be done but he forgot to note it. Had to go back in and cance get in my car I noticed the tire rotation was not done. Mechanic said it didn’t need to be done but he forgot to note it. Had to go back in and cancel first bill then redo with $10 taken off. Though I might get some kind of a coupon for my nnezt oil change. More

by BRIANGIBBONS Verified Customer Verified Customer

Report | Print