Albee Mangino | Page 19

Buyer beware Dear car buyer My father purchased a used vehicle in March, 2019. Within 30 days, he had an unwarranted repair for a rear backup camera. Phil Fitts Dear car buyer My father purchased a used vehicle in March, 2019. Within 30 days, he had an unwarranted repair for a rear backup camera. Phil Fitts was more than ready to sell him a service agreement which added close to 3000.00 additional cost to the price of the vehicle. Now, I have never been a fan of maintenance insurance, and upon learning, I spoke to the salesman, and told him my father, age 85, who drives less than 10,000 miles a year, didnt need a 2 year, 3000.00 insurance and i wanted to cancel the policy, ASAP. I was assured that the policy could be canceled after the repair was made, and my Dad would not have to pay an additional monthly installment. Ok, lets get it repaired Well, as of today, July 15, 2019, the repair has not been completed, even thought Phil Fitts was paid for the repair in May, 2019. My dad has been to Phil Fitts a total of 5 trips, and still the issue has not been resolved. But Phil Fitts has been paid for the repair. The service department says there is a part on backorder. But does the service department call the customer to give an update? No. Not even a courtesy call to apologize for this delay, or to offer some sort of compensation for his having to pay monthly for an unnecessary service agreement. So, beware of these tactics Don't expect to have a return call when a problem arises. Poor customer service reigns very high at Phil Pitts Ford. Buyer, beware and forewarned More

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New Car Great dealership with sales people you can trust with great vehicle service as well! Enjoyed the overall experience and will return when I am in need Great dealership with sales people you can trust with great vehicle service as well! Enjoyed the overall experience and will return when I am in need of another purchase. More

by GCARR56123 Verified Customer Verified Customer

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THE MAN Albee was very helpful n made the experience great. No rush on the purchase and cares about the customer overall was a easy enjoyable experience. #Unc Albee was very helpful n made the experience great. No rush on the purchase and cares about the customer overall was a easy enjoyable experience. #UncleAlbeeRocks More

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Very pleased Albee was very pleasant to deal with. He made to process on ordering a new truck very simple and straight forward. Will definitely deal with him agai Albee was very pleasant to deal with. He made to process on ordering a new truck very simple and straight forward. Will definitely deal with him again. More

by krry434 Verified Customer Verified Customer

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was great experience They made me feel like family. They didn't push what they wanted me to but but listened to what I wanted and made the deal happen for me. Great teamwo They made me feel like family. They didn't push what they wanted me to but but listened to what I wanted and made the deal happen for me. Great teamwork More

by givemecoffee05 Verified Customer Verified Customer

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Service new.used Lincoln mkx They addressed our concerns on our new car and checked it all out. They were very good at explaining everything to us. We were very pleased. They addressed our concerns on our new car and checked it all out. They were very good at explaining everything to us. We were very pleased. More

by trmslm Verified Customer Verified Customer

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Good service Staff was very nice and the work was very good. I would definitely recommend them to my friends. The price was very reasonable and service was prompt Staff was very nice and the work was very good. I would definitely recommend them to my friends. The price was very reasonable and service was prompt More

by burtonrm Verified Customer Verified Customer

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Great experience We were very happy with the entire experience buying a new truck at Phill First & working with Albee Mangino. He did a great job finding us the exact We were very happy with the entire experience buying a new truck at Phill First & working with Albee Mangino. He did a great job finding us the exact truck we were looking for More

by JONESCONSTRUCTION8728 Verified Customer Verified Customer

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Very satisfying Our dealing with Albee was a pleasant experience. Would recommend him to anyone. He worked with us in a timely manner and was pleasant to deal with. Our dealing with Albee was a pleasant experience. Would recommend him to anyone. He worked with us in a timely manner and was pleasant to deal with. He even set up a time to go back and see him with any questions we might have. More

by trmslm Verified Customer Verified Customer

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Enjoyable Very professional & friendly staff. Everyone was knowledgeable and answered all our questions. We were treated graciously & given the time we needed Very professional & friendly staff. Everyone was knowledgeable and answered all our questions. We were treated graciously & given the time we needed to make our decisions, never feeling rushed. We left confident in our choice of vehicle and financing arrangements. More

by dannie13 Verified Customer Verified Customer

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