Albert Berisha | Page 18

. Best place to get your car serviced and the people are very friendly I would recommend this for everyone! Always get all my service done right! very friendly I would recommend this for everyone! Always get all my service done right! More

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Personable and efficient service, They always make it easy and convenient for me. I would not go anywhere else. Thank you Albert and Julio!! easy and convenient for me. I would not go anywhere else. Thank you Albert and Julio!! More

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Patrick Titshaw in Summerville has been incredibly helpful, attentive, timely and professional. He is respectful, taking time to explain and listen. Truly delightful to have his help. Thumbs up! helpful, attentive, timely and professional. He is respectful, taking time to explain and listen. Truly delightful to have his help. Thumbs up! More

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Customer service average Had to go back 2 timesFirst Customer service average Had to go back 2 times First was told car would take a couple hours Then it would be ready at 5 I went at 5 and was told Customer service average Had to go back 2 times First was told car would take a couple hours Then it would be ready at 5 I went at 5 and was told car would be ready only next day , could if called me and say the car was not ready instead of me going back and wait there.. Not even an apology when I got there … Mr Berisha was great.. I texted him and got me an uber And had the car ready by 6:15… More

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Efficient, on time, perfection, polite, best dealer around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentle around, and jimmy is the best service rep ever. Also the valet service and Ron that drops off a loaner and then brings my car back, a perfect gentleman. More

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It's NICE to know you can depend on great service for your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership . your Mercedes in these trying times you can count on them at home or at Mercedes Benz dealership . More

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I just purchased my first car in nearly a decade, as well as my very first Mercedes and my experiance at Mercedes Benz of Boston was exceptional. I had the pleasure of working with Manny, and he was fantasti as my very first Mercedes and my experiance at Mercedes Benz of Boston was exceptional. I had the pleasure of working with Manny, and he was fantastic. I feel lucky to have walked in on the day that I did bc my experiance was just so seamless, and I am so happy with my 2021 GLE! More

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Outstanding customer service! In and out in an hour and a half for an oil service, inspection, with a car wash and vacuum!! Thank you! half for an oil service, inspection, with a car wash and vacuum!! Thank you! More

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As a dealership it is a relatively impersonal experience. However, in general, I have found the individual employees to mostly be quite helpful. This past week I experienced 2 unusual events viz. A/C stopped However, in general, I have found the individual employees to mostly be quite helpful. This past week I experienced 2 unusual events viz. A/C stopped working and then Thursday I struck the curb with my right rear tire causing a large bubble to appear and this precipitated my checking the other tires and indeed, the right front had a significant tear - all the way down to metal! The next day I was due to drive 2 hours to Maine. The dealership was extraordinarily busy this past week before the July 4th weekend. Long and the short of it is that Patrick was my service rep both times. Around the A/C it turned out to be simple enough and in fact Albert Berisha had booked me in the previous Friday to come on the Monday. The tire issue was more of an urgent matter and required my basically dropping in without an appointment though it was the folks on the phone who told me to just come in once they had me talk with the PARTS department to be sure they had the tires in stock. The person in parts (name unknown) was extremely nice and helpful. I showed up, initially a different service rep dealt with me - he will remain nameless as he was curt, uninterested and quickly made me feel like I was nothing but an imposition and in his way. However, he handed me over to Patrick who remembered me from just 3 days earlier. He handled the situation in a calm and pleasant manner. I knew I would have to wait - it took 2 hours, precisely as he had estimated. Everything was done correctly. I was very satisfied with the outcome. As an aside, the back rear tire inflation pressure was not in keeping with the other 3 tires. Undoubtedly an oversight by the technician. Not major. More

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My car was dropped off at 7:30am and at 2:30 when I called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis called it hadn’t even been looked at yet, then when I called again the did a rush diagnosis More

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