Maged (Max) Misak

If I could give 0 stars, I would. CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees CAUTION: PLEASE READ ALL REVIEWS ON THIS DEALERSHIP BEFORE PURCHASING!! To say that I am appalled at the treatment I have received from ALL employees - from salesperson to management to Audi North America - would be an understatement! I purchased my vehicle on 21 October 2023 and outstanding items are STILL not resolved! I STILL have temporary tags because every week for a month, they found documents that I should have signed but they did not present to me! They state out-of-state transfers are delayed but they do not acknowledge their incompetency in this whole process! I gave everyone ample opportunity for them to make my situation right, but they failed on all levels. Sales Manager (Albert Nkanso) knew that his Salesperson, Maged Misak, was incompetent and hovered over him during the entire time I was there. Albert showed signs of disappointment, frustration and irritability with Maged. It is difficult to understand why Albert would allow this incompetence to continue. Initially, he presented himself as caring, but I realize that is just his sales persona and he showed that he really does not care anything about the customer - only about the sale! What followed for weeks and now months (because my situation is STILL not resolved) has been a horrible experience! I have had to write SEVERAL emails to managers, Albert and Ryan Schmidt (General Manager), requesting that they have Salesperson Maged refrain from contacting me! Both Albert and Ryan ignored my emails! I received one call from Ryan, and that was after I sent them a check to pay for my car because I refused to work with their SUPER INCOMPETENT BUSINESS MANAGER, BARRY CRINCOLI. If the team is a shadow of their leaderhsip, I can only surmise that Albert, as their leader, is not casting a positive shadow. The level of incompetence and the lack of communication from Albert's team is nothing less than UNACCEPTABLE! More

Helpful 0

Report | Print

Everyone there was extremely friendly. My salesman Robert was terrific!! I highly recommend this dealership My salesman Robert was terrific!! I highly recommend this dealership More

Helpful 0

Report | Print

Great customer service experience. I bought four cars throughout the years from Bell Audi and I only like to go to them for business. Always amazing experience. I bought four cars throughout the years from Bell Audi and I only like to go to them for business. Always amazing experience. More

Helpful 0

Report | Print

I liked the fact that I wasn't pressured. And I was left to make my own decisions without being interrupted or hassled. And I was left to make my own decisions without being interrupted or hassled. More

Helpful 0

Report | Print

I recently had the pleasure of working with Max Maged at Audi for the second time, and once again, he exceeded all my expectations. Max's professionalism, knowledge, and dedication to providing an exception Audi for the second time, and once again, he exceeded all my expectations. Max's professionalism, knowledge, and dedication to providing an exceptional customer experience truly set him apart. From the moment I stepped into the dealership, Max greeted me with a warm smile and made me feel right at home. His friendly and approachable demeanor immediately put me at ease, knowing that I was in good hands throughout the leasing process. Max's expertise in the Audi brand and his in-depth understanding of the leasing options available were truly impressive. He took the time to listen attentively to my needs and preferences, offering valuable insights and guidance to help me make an informed decision. Max's commitment to ensuring that I found the perfect vehicle was evident in every step of the process. What impressed me the most about Max was his exceptional level of customer service. He patiently answered all my questions, explaining the various features and options of different models, and provided valuable recommendations based on my requirements. Max's attention to detail and his genuine desire to match me with the right car was evident throughout our interactions. Max went above and beyond to ensure that the entire leasing process was seamless. He effortlessly handled all the paperwork and made sure that I understood every aspect of the leasing agreement. His efficiency and professionalism were truly commendable. Moreover, Max's dedication to customer satisfaction extended beyond the point of sale. He followed up with me after I drove off the lot to ensure that I was fully satisfied with my new Audi. This level of care and commitment to his customers is truly rare and greatly appreciated. Thanks to Max's expertise and exceptional service, I am now enjoying my second Audi, which perfectly meets my needs and exceeds my expectations. I would highly recommend Max Maged to anyone in search of a top-notch leasing experience. His professionalism, knowledge, and genuine passion for customer satisfaction make him an outstanding asset to the Audi dealership. In conclusion, my experience with Max Maged at Audi was nothing short of outstanding. His commitment to delivering a five-star experience, combined with his extensive knowledge of the brand, made the entire process enjoyable and stress-free. If you're looking for a knowledgeable, friendly, and trustworthy sales representative, look no further than Max Maged. I will undoubtedly return to Max for my future automotive needs. Thank you, Max, for making my second Audi leasing experience truly memorable and enjoyable! Sincerely, Brittany More

Helpful 0

Report | Print

Very professional and friendly people . They did not waste time and with minimal negotiation Recommend them very strongly and without any reservations They did not waste time and with minimal negotiation Recommend them very strongly and without any reservations More

Helpful 0

Report | Print

Worst dealer that I never seen before. They do not work for me. They do whatever they do what easy for them. They do not know even do paper work. When they make a purchase agreement do They do not work for me. They do whatever they do what easy for them. They do not know even do paper work. When they make a purchase agreement doc, Put wrong Address and phone no. Even very hard to get title. I never purchase car from them again. More

Helpful 0

Report | Print

Great experience from start to finish with Max. No unpleasant sales tactics, or unnecessary aggression. I was in and out within a few hours and majority of that time was picking and test driving th No unpleasant sales tactics, or unnecessary aggression. I was in and out within a few hours and majority of that time was picking and test driving the car. I appreciate the fact that there are no hidden fees and everything is explained thoroughly without hesitation. I would recommend Max and Bell Audi to anyone! More

Helpful 0

Report | Print

Very professional, they listen to your questions and answer them first time at a level you can understand. They give u space to make informed decisions. Would highly recommend. Sales person was very at answer them first time at a level you can understand. They give u space to make informed decisions. Would highly recommend. Sales person was very attentive and gave us time to absorb info and ask more questions until we were satisfied. With all these we decided to buy car here. More

Helpful 0

Report | Print

I had a wonderful experience at this dealership, and received good customer care. Really nice staff. received good customer care. Really nice staff. More

Helpful 0

Report | Print