Alecia Pack
Alecia Pack at Dover Honda

Alecia Pack | Page 7

Service Advisor

Dover Honda

1 Dover Point Rd
Dover, NH 03820

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4.8
277 Reviews
4.8

277 Reviews

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277 Reviews of Alecia Pack

January 17, 2026

Dealership Rating
Employee Rating

You guys are the best! James McIntyre is an awesome communicator, and the video updates are amazing! ♥️ I am so happy at how the process went communicating with progressiv More

by HI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre , Michael Souter

Jan 18, 2026

Dover Honda responded

Thank you for sharing your feedback about James and the team! We'll pass along your praise to him. Our team is always here to help at Dover Honda. Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 11, 2026

Dealership Rating
Employee Rating

Great customer service. The shuttle is very helpful! Reliable service dept. I trust them to service my vehicle More

by DMASSUK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre , Michael Souter

Jan 12, 2026

Dover Honda responded

Hi Massuk! We're grateful for your feedback! It's wonderful to know our shuttle service has been so helpful for you at Dover Honda. Thank you for choosing Dover Honda and sharing your five-star experience with us! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 05, 2026

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Employee Rating

I was a drop-in but they immediately helped solve my problem with a driver's side broken visor. While I was very grateful for the help, I was astonished at the $400+ tab for the replacement. More

by csels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre , Michael Souter

Jan 06, 2026

Dover Honda responded

We’re grateful to see your five-star review, and we’re delighted the team was able to help you out. At the same time, we’re sorry to read that you’re unhappy with our prices. If you’d like to discuss this further, please give us a call directly. Thank you, csels. - The Dover Honda Team Sincerely, Dover Honda Dover, NH www.DoverHonda.com

January 01, 2026

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Employee Rating

Just found out after owning my car for 8 years that I am “automatically enrolled” in the loyalty program, but have never had the $10 off per $100 spent discount BECAUSE I NEVER ASKED…uhhhhh…I definitely hav More

by DRKARILAMPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2026

Dover Honda responded

Thank you for sharing your feedback. We apologize for any confusion regarding our loyalty program and will review your feedback with our team. If you would like additional details, please contact me at your convenience and I can walk you through the program. Thank you for your business and I look forward to speaking with you. Sincerely, Michael Segien 603-609-1939 Service Manager

December 29, 2025

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Employee Rating

I'm very happy with Honda and the employees. I've been with Honda since 2003. More

by DEBRAAMOOR57
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 30, 2025

Dover Honda responded

Thank you for being a part of the Dover Honda family, Debra! We're grateful for your support and look forward to continuing to serve you in the future! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 28, 2025

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Employee Rating

You guys recommended state inspection and charged me for state inspection and inspection report is blank and inspection will no longer be required by state law .... you stole 60.00 from me. Probably going t More

by Nikpiz369
Recommend Dealer
Yes

Other Employees Tagged: Alecia Pack

Jan 13, 2026

Dover Honda responded

Thank you for reaching out and I'm sorry to hear about this situation. It appears that your vehicle was inspected before January 1, 2026. By law, any vehicle with an inspection sticker due in 2025, including December 2025, would still need a new sticker. If this was not completed, you would be at risk of a moving violation. This change in law has been confusing for customers and dealerships alike, but if you would like to speak in more detail about it, I would be happy to speak with you. Sincerely, Michael Segien 603-609-1939 Service Manager

Jan 13, 2026

Nikpiz369 responded

My inspection was Due 1/31/26 Your entire premise for the overcharge is invalid and incorrect. I am sure your dealer records reflect that.

December 26, 2025

Dealership Rating
Employee Rating

My experience was very positive. The employees who I spoke with were very helpful and professional. More

by markedwards134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Segien, James McIntyre , Michael Souter

Dec 26, 2025

Dover Honda responded

Hi Marke! Thank you for leaving us this five-star review and for your kind words about our service team at Dover Honda! We'll see you next time! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 25, 2025

Dealership Rating
Employee Rating

Kind and helpful and decent in cost of repairs Alicia has been a big help and the driver to take me home and pick me up was an angel More

by jackson.shirleyjane
Recommend Dealer
Yes

Other Employees Tagged: Alecia Pack

Dec 26, 2025

Dover Honda responded

Jackson, we're glad to hear Alicia and our team provided excellent support! We truly appreciate your feedback and hope to see you again down the road. Safe travels! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

December 25, 2025

Dealership Rating
Employee Rating

Knew what she was talking about but poor customer service with hostility, felt intimidated away from asking questions More

by cwleggett2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 13, 2026

Dover Honda responded

Thank you for your feedback. We take comments like this seriously as they help us improve our service. It's important to us that all customers feel comfortable asking questions, and we would appreciate the opportunity to discuss how we can better assist you moving forward. Please reach out at your convenience. Thank you, Mike Watson - General Manager - 603-609-1984

December 23, 2025

Dealership Rating
Employee Rating

Everyone was very knowledgeable and helpful. We have purchased multiple vehicles and have always had a great experience! More

by dbwoodard5
Recommend Dealer
Yes

Other Employees Tagged: Alecia Pack

Dec 23, 2025

Dover Honda responded

Thank you for your loyalty! We are glad our knowledgeable team made every visit exceptional. Here's to many more great experiences! Sincerely, Dover Honda Dover, NH www.DoverHonda.com

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