Alejandro Lopez

Fast and great service, polite and well managed. Great job on my truck and clean Great job on my truck and clean More

by SOSARICARDO1989 Verified Customer Verified Customer

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On December 28, 2023, I purchased a brand new Ram 1500 from Aventura Chrysler Jeep Dodge Ram. The purchase was made late in the evening close to the company's closing time. They apologized for delivering from Aventura Chrysler Jeep Dodge Ram. The purchase was made late in the evening close to the company's closing time. They apologized for delivering a completely dirty truck that had been used by multiple people interested in buying it before me. Additionally, it had water spots and other marks, likely due to being exposed to Miami's rainy and foggy weather. A few days later, on January 6, 2024, I recorded a video and tried to contact my sales representative, Alejandro, who had provided excellent service during the purchase process, making it very easy for me. However, I was not successful. I called the dealer many times, but the individuals who answered did not assist me, seemingly because they knew it was a complaint. In particular, Ms. Ana Rios, if I remember correctly, put me on hold several times and did not make an effort to help me. I called to schedule the car wash owed to me and also address a strange sound coming from the brake pedal. After some time, following my negative review on your website, my representative Alejandro was able to contact me on February 16, 2024, and we scheduled an appointment for the next day, February 17, 2024. Upon arriving at the dealership at exactly 11:20 AM, I waited a few minutes for Alejandro, who eventually arrived, took my keys, and took the car to service to check the brakes. About 30 minutes later, he returned and informed me that there was nothing to worry about; they had identified the brake problem and fixed it. He instructed me to wait a few more minutes for them to wash the car, and then I could leave peacefully, asking me to remove the negative review I had left, which I did without any problem, and then I waited. At 1:50 PM, I messaged Alejandro asking why the car wash was taking so long. He did not respond, and shortly after, they brought me the truck. Upon receiving the truck, I found it in possibly worse condition than when I left it. Supposedly, it had undergone detailing, but it was completely dirty, and worse still, they had not fixed the brake pedal as promised. I contacted Alejandro again, showed him the photos of the truck while I was still outside the dealer, and he apologized, asking me to wait for 2 or 3 weeks max as they would order the spare part from the dealer. He offered that when the part arrives, I should return to the dealer, which is exactly 54.6 miles from my home, and they would fix the truck and wash it again to ensure my satisfaction. Furthermore, on my way home, I realized that my SunPass was not in the car. Upon arriving home, I checked my SunPass account to review the tolls registered, and indeed, the last toll I passed through with the SunPass was on my way to the dealership. Since then, February 17, 2024, I have been trying to contact the dealer and have received no response. Therefore, I am forced to leave a negative review again so that all potential customers can be cautious. Days pass, and I continue to call Alejandro and the dealership seeking help but have found nothing. After many attempts, days after, I spoke with the representative Mark, who could not help me at all; he just put me on hold until the call ended. The same happened with Ms. Ana Rios or Reyes again, on March 4, 2024, who, after answering the phone in a very unprofessional manner, in Spanish, saying only "Hola," lied to me by claiming she was the store manager. I explained the entire problem I had, and she confessed that she was not the manager, asking me to hold again. Obviously, she put me on hold, and the call was cut off after a few seconds. I tried calling several more times; again, Ana answered the phone but no longer spoke or put me on hold; she simply put the phone down and left me waiting on the line while I could hear her laughing with her colleagues in the background. ALMOST 2 MONTHS NOW AND I HAVE NOT RECEIVED A SINGLE RESPONSE FROM THE DEALER. More

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Terrible customer service, wouldn’t cooperate over the phone to sell me a car, only ended up getting it because I was highly motivated. Once the you buy a vehicle forget about any type of support from the phone to sell me a car, only ended up getting it because I was highly motivated. Once the you buy a vehicle forget about any type of support from them in anything that you need. Won’t even reach back to me to transfer the tag. I’d rate it 0 stars if I could. More

by Emiliano Verified Customer Verified Customer

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Bought two vehicles yesterday from Victor and Alejandro, great experience from start to finish with Mike in finance. great experience from start to finish with Mike in finance. More

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They really helped me get my dream car. They took great care of me. Got better financing than I expected. They took great care of me. Got better financing than I expected. More

by PEDROMAS419 Verified Customer Verified Customer

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The process was smooth and quick, Alejandro was extremely nice and helpful throughout the entire time. nice and helpful throughout the entire time. More

by ashleyescoto14 Verified Customer Verified Customer

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One of the Best treatments thanks for be there for me congratulations for your increíble dilership congratulations for your increíble dilership More

by OREDIOALEJANDRO21 Verified Customer Verified Customer

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I like that store! Thanks a lot Ruslan! Happy New Year. See you next year. Thanks a lot Ruslan! Happy New Year. See you next year. More

by VIP.TALGARKZ Verified Customer Verified Customer

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Alejandro and Michael were exceptional. I was not planning to release but they made it easy. Thank you. I was not planning to release but they made it easy. Thank you. More

by JKEMPLAND Verified Customer Verified Customer

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An extremely positive experience, purchased a vehicle easily from this dealership! I would highly recommend purchasing a vehicle here! easily from this dealership! I would highly recommend purchasing a vehicle here! More

by Harr Verified Customer Verified Customer

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