Alejandro Lopez | Page 2

An extremely positive experience, purchased a vehicle easily from this dealership! I would highly recommend purchasing a vehicle here! easily from this dealership! I would highly recommend purchasing a vehicle here! More

by Harr Verified Customer Verified Customer

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Mike, Arturo and Alejandro were amazing. I came in looking for a jeep grand Cherokee and they sat me down and explained everything to me. I felt cared for and drove away happy. I came in looking for a jeep grand Cherokee and they sat me down and explained everything to me. I felt cared for and drove away happy. More

by KYLE.KAMMAN Verified Customer Verified Customer

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Typical dealership. They don't care about the client only about what their agenda is. If they didn't have the car I wanted I 1000% would have bought somewhere else. Mana They don't care about the client only about what their agenda is. If they didn't have the car I wanted I 1000% would have bought somewhere else. Managers don't care to speak with you either. Terrible experience. More

by Damian55 Verified Customer Verified Customer

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Excellent customer service great team, highly recommended, very happy with everything Definitely will come back recommended, very happy with everything Definitely will come back More

by ccarocalcagno Verified Customer Verified Customer

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The best always helping and providing me with all the information need and got me the car and color I wantec information need and got me the car and color I wantec More

by harlym25smith Verified Customer Verified Customer

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Long read, real review here. I hope you think twice before purchasing a vehicle at Aventura Chrysler. I bought a 22 Ram Laramie on July 11, 2023. Of any big purchase I have ever I hope you think twice before purchasing a vehicle at Aventura Chrysler. I bought a 22 Ram Laramie on July 11, 2023. Of any big purchase I have ever made, this has been the worst experience. Customer service nonexistent. I attached texts, emails, and warning light photos on google reviews. I purchased the truck (2335 miles) on it and the extended warranty. This vehicle was FCA certified by Chrysler and had an "125" point inspection prior to being sold. 7 miles from the dealer on I-95, I got a warning light for the air suspension that quickly went away. Picked up some family to show them the truck and head to dinner. Two blocks away from the house the suspension started leaning and was super bouncy, gave me service air suspension immediately and payload warnings. I drove the truck back and parked it, scared to drive it any further. Some first ride experience for everyone. Next day my salesman says he talked to the previous owner, saying it was the wheels and tires that were the issue. I have to leave the truck in aero mode. Now, the truck wheels are 22in same size as factory, the tires are 33in Nittos. Massey Yardley Chrysler told me the wheels and tires are not far out of spec and they shouldn't be an issue with the air ride. If the wheels were a problem wouldn't they of known this in there inspection?? According to my Ram app, Aventura Chrysler put the wheels and tires on the truck August 8th 2022. Makes you wonder if the truck was even inspected or they just didnt bother to tell me. I never got a follow up call from anyone after that. I never got a call back from the service department left numerous voicemails, no once seemed concerned. After the situation with the truck and poor dealer service, I decided I wanted to cancel my extended warranty with them. Enter Michael Katz (Finance Manager). This guy is the worst communicator I have ever dealt with. Once I told him I wanted to cancel my warranty, I think he put me on his block list. If you get this guy I would advise to ask for someone else 100%. I emailed/texted/called. He makes no effort to get back to you. If he does respond to me it was a sentence or two. He doesn't even address anything I had to say. It's like he doesn't even read it. It took me 15 days to get my extended warranty contract. I had to visit the sister store and talk to a finance manager. He told me what I have to do to cancel, that I should of left Aventura with the contract in hand. Said it was shady I had not got it yet. I asked Michael Katz for this contract numerous times and was ignored. He finally sent it after I emailed the finance director Paul Stern. My temp tag has expired yesterday and I have no hard plate. I contacted the dmv and they said I need to contact my dealer. I sent a text to Mr. Katz and called the store. No one in finance & insurance answers, just rings. So now I have to keep calling and have an expired temp tag. Some business. I am trying to cancel the lowjack as well, they did not install it in the truck, as the service department didn't have the time that day. 799.00 charge. I put some money down on my credit card and I suggest you do the same. I have disputed the lowjack. Was told I signed a paper with my sales person Alejandro when he was checking my credit, saying it was non cancelable. They haven't provided me those signed papers with the fine print. I have asked for them. If I did sign, shouldn't I have left with those documents? The first time lowjack was mentioned to me was in the recorded finance room. Before I signed up for the warranty and extras I asked Michael Katz three different times if those things were able to be canceled. He said yes 3 times. So if it wasn't installed I want it cancelled and refunded. My suggestion is to stay far away. You purchase and 50k+ vehicle and you get cold shoulder after. Don't sign up for extended warranty, a real pain to cancel. Have to do a bunch of steps, videos, notary and be ignored. More

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Went up and down but finally make a good deal, some missing details, hope finalize soon missing details, hope finalize soon More

by andrejshelds1965 Verified Customer Verified Customer

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It is the greatest dealer of all time with out a doubt, and a Great service and a Great service More

by ALLSTARTRANSPORTLEO Verified Customer Verified Customer

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Amazing experience at Aventura Jeep. Great service with a quick turn around time. Will be back Great service with a quick turn around time. Will be back More

by MAXTRUEN Verified Customer Verified Customer

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