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Alejandro Morales
Alejandro Morales at Penske Buick GMC Of Cerritos

Alejandro Morales | Page 8

Sales Representative

Penske Buick GMC Of Cerritos

18400 Studebaker Rd
Cerritos, CA 90703

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4.7
128 Reviews
4.7

128 Reviews

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128 Reviews of Alejandro Morales

May 26, 2024

Dealership Rating
Employee Rating

Alex was very helpful and knowledgeable with the product and inventory. He also made the negotiation seamless. More

by sergio.garay.90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Stein

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May 26, 2024

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We pride ourselves on providing knowledgeable assistance and smooth transactions at Penske Buick GMC of Cerritos. Your feedback is appreciated as it helps us maintain high standards.

May 19, 2024

Dealership Rating
Employee Rating

Helpful and fast with process. Both car sales men were very friendly. Thank you for helping us out. More

by MELISSARODRIGUEZ144
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Rivera , Javier Garcia, Josue Moreno, Jose Solis

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May 19, 2024

Penske Buick GMC Of Cerritos responded

Thank you for your kind words about our team's efficiency and friendliness at Penske Buick GMC of Cerritos. We appreciate your feedback and are glad we could assist you effectively.

May 06, 2024

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Employee Rating

I was able to drive off in the vehicle that i was looking for,the guy helping me out- Kai was great. More

by Calozano1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kai

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May 06, 2024

Penske Buick GMC Of Cerritos responded

We appreciate your stellar rating. At Penske Buick GMC of Cerritos, our team always prioritizes helping customers find the right vehicle. Thanks for acknowledging their efforts.

May 06, 2024

Dealership Rating
Employee Rating

Excelente experiencia un trato amable Alex fue muy amable y tratando de ayudar en lo que le pedía muy biena experiencia More

by aldord1286
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Stein

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May 06, 2024

Penske Buick GMC Of Cerritos responded

Gracias por compartir su experiencia con Penske Buick GMC of Cerritos. Nos alegramos de que nuestro equipo haya sido de ayuda. Esperamos seguir cumpliendo sus expectativas en el futuro.

May 06, 2024

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Employee Rating

Did not solve paint issues with vehicle. Matt never returns calls. All they care about is making a sale! More

by CustomerUSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Matthew Stein

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May 07, 2024

Penske Buick GMC Of Cerritos responded

Hello, When taking delivery, the spots you are referring to were not on the vehicle. When you sent a picture to the Salesperson, we stated we would try to remove them at no charge. Upon trying to remove the spots, we noticed a different chemical was used that we do not use here. You told our detailers you brought it somewhere for a detail and we noticed what appeared to be paint protection was added to the vehicle by a third party. We have never had this issue because we only use water-based products which would never stain our paint. You should contact whomever you paid to perform the exterior service on the vehicle to rectify the issue they caused. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 07, 2024

CustomerUSA responded

Stop lying Matt, I would appreciate if So Cal Penske took customer Service more serious! My Hummer SUV EV has no paint protection on it, I said my Hummer EV PickUp had Paint protection. On it that I did not purchase from you. You head detail guy said to me that when the vehicle comes that the tire has a residue on it and if not properly wash off that it can create a chemical reaction with your tire dressing and damage the paint. Your head detail person told me he was not there that day to make sure the residue was not left on! And at time of sale I told my Sales person there was marks on the car, he said don't worry it will wash off! Do you call customer service not return customers calls!

May 04, 2024

Dealership Rating
Employee Rating

The whole team is awesome! We love our new Hummer Ev!! Highly recommend for any car needs! More

by Qts.melissa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Rivera, Matthew Stein, Cristina Morales, Clarissa Vargas , Anthony Aguilar, Javier Garcia, Josue Moreno, Jose Solis, Camille Soto

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May 13, 2024

Penske Buick GMC Of Cerritos responded

Appreciate your high recommendation of Penske Buick GMC of Cerritos. We're pleased to hear you're enjoying your new Hummer Ev. Thank you for the feedback.

April 21, 2024

Dealership Rating
Employee Rating

Very easy to talk to , not pushy answered all questions . Very courteous . Wouldn’t hesitate to do business with Penske team again More

by olsonschevy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Rivera, Matthew Stein, Cristina Morales , Javier Garcia, Josue Moreno

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May 02, 2024

Penske Buick GMC Of Cerritos responded

We appreciate your kind words and high rating. It's superb to hear that our team at Penske Buick GMC of Cerritos was able to assist with your questions courteously. We value your support.

April 20, 2024

Dealership Rating
Employee Rating

Alex was very helpful and polite. He made the process smooth and kept me up to date the entire time. More

by shounie42
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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May 02, 2024

Penske Buick GMC Of Cerritos responded

We're glad to know that our team at Penske Buick GMC of Cerritos prioritized transparency during your experience and made it go smoothly. Thank you for the excellent rating.

April 15, 2024

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Employee Rating

Both sales people and the manager were excellent. Whole process completed in 3 hours friendly , professional and straight forward. More

by howley.ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Rivera, Clarissa Vargas , Anthony Aguilar, Javier Garcia, Josue Moreno, Jose Solis, Camille Soto

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Apr 17, 2024

Penske Buick GMC Of Cerritos responded

We appreciate your feedback at Penske Buick GMC of Cerritos. Our team takes pride in providing friendly, professional service. We're pleased the process was straight forward for you.

April 02, 2024

Dealership Rating
Employee Rating

Muy profesionales , amables lo único malo es cuando quiero sacar cita para mantenimiento de mi troca el servicio es algo complicado gracias More

by RIGOMIRANDA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rivera, Matthew Stein, Cristina Morales, Clarissa Vargas , Anthony Aguilar, Javier Garcia, Josue Moreno, Jose Solis, Camille Soto

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May 01, 2024

Penske Buick GMC Of Cerritos responded

Gracias por su opinión. Nos alegra que considere a nuestro equipo de Penske Buick GMC of Cerritos profesional y amable. Tomaremos nota acerca de las citas para el mantenimiento - tomamos todas nuestras críticas seriamente.

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