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Alex Anaya
Alex Anaya at Toyota of Downtown L.A.

Alex Anaya

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.6
99 Reviews

Languages Spoken

English English

Spanish Spanish

4.6

99 Reviews

Write a Review

99 Reviews of Alex Anaya

December 06, 2024

Dealership Rating
Employee Rating

Best dealer I have ever been to and best ADVISOR I know. Very responsible person More

by amalio.torres74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo, Abraham Alvarado, Amalio Torres

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Dec 09, 2024

Toyota of Downtown L.A. responded

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience at Toyota of Downtown L.A. and that our advisor made a lasting impression. Your kind words truly motivate us to keep providing the best service possible. We look forward to seeing you again soon! Sincerely, The Toyota of Downtown LA Team

November 24, 2024

Dealership Rating
Employee Rating

Facility was beat and orderly, I purchased a vehicle but felt a lack of complimentary amenities. More

by Jean cloud
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 26, 2024

Toyota of Downtown L.A. responded

Thank you for your feedback, Jean. We appreciate your kind words about our facility at Toyota of Downtown L.A. and your recent vehicle purchase. Your comment regarding complimentary amenities is noted, and we strive to enhance our services continuously. Please feel free to reach out to us if you have any suggestions or concerns. We look forward to serving you again! Sincerely, The Toyota of Downtown LA Team

August 19, 2024

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Employee Rating

Good customer services and friendly salespeople, I had a good experience at the dealer ship More

by ANAMENJIVAR19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Esperanza Romero, Henry Avalos, Randy Uyehara

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Aug 21, 2024

Toyota of Downtown L.A. responded

Thank you for your wonderful review! We're thrilled to hear that you had a good experience at Toyota of Downtown L.A. and appreciated our friendly salespeople. We always strive to provide excellent customer service, and your feedback means a lot to us. We hope to see you again soon! Sincerely, The Toyota of Downtown LA Team

January 31, 2024

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Employee Rating

Alex is a good advisor when you ask him a question he’s very straightforward and explains himself correctly and he doesn’t give you the runaround like most other advisors at this dealership. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2024

Toyota of Downtown L.A. responded

Michael, thank you for the awesome feedback! You're right, Alex is an excellent service adviser and I appreciate all he does for us! I am very happy to hear that he was there to provide you with great service. Please feel free to contact me if you would like to further discuss any concerns. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 30, 2023

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Employee Rating

Alex was so responsive and prioritized getting me help when I had a car problem. More

by lizzystaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 31, 2023

Toyota of Downtown L.A. responded

Thank you for your wonderful feedback, Lizzy. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Toyota of Downtown LA Team

Oct 30, 2023

lizzystaley responded

Alex is the best

Oct 30, 2023

lizzystaley responded

Approved

October 23, 2023

Dealership Rating
Employee Rating

I was asking questions about my vehicle and Mr. Anaya wouldn’t look at me. He was just staring at his computer and I was asking questions. It really pissed me off so I denied the service because of More

by Carlos T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 25, 2023

Toyota of Downtown L.A. responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 17, 2023

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Employee Rating

Alex was professional, friendly and couteous. Good job Alex! Looking forward to future serbice st DTLA! More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 19, 2023

Toyota of Downtown L.A. responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day, Ann. Sincerely, The Toyota of Downtown LA Team

October 13, 2023

Dealership Rating
Employee Rating

Good service , treated very nicely. Advice on everything that was done to my car and for future services. More

by Raquel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Kamoshida

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Oct 17, 2023

Toyota of Downtown L.A. responded

I appreciate you for letting others know about your experience, Raquel! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

October 09, 2023

Dealership Rating
Employee Rating

Toyota of DTLA is on it, great pricing and customer service, always keeping me in the loop. Jon was friendly and helpful More

by rsilva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo, Abraham Alvarado, Jimmie Saucedo, Jonathan Lopez Camacho, Brian Guzman Palacios, Carlos Diaz, Angel Soriano, Olga Ulin, Jose Garcia

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Oct 10, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

October 01, 2023

Dealership Rating
Employee Rating

Alex has been very helpful when it comes on helping me in all matters of my vehicle. More

by Ana Quintanilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo

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Oct 03, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Ana! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

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