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Alex Anaya
Alex Anaya at Toyota of Downtown L.A.
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Alex Anaya | Page 2

Service Advisor

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.8
96 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

96 Reviews

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96 Reviews of Alex Anaya

August 30, 2023

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Employee Rating

This is the third time my valve stems for my tires came up missing they’re Toyota valve stems More

by Gregsilas1012
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Workmanship
Service Time
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Recommend Dealer
No
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Sep 01, 2023

Toyota of Downtown L.A. responded

Greg, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - call or text 213-267-9554

August 20, 2023

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This is my go to dealership in LA! I trust these guys way more than the Hollywood location. More

by Sunshine
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Gary Kamoshida

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Aug 22, 2023

Toyota of Downtown L.A. responded

Sunshine, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Toyota of Downtown LA Team

August 19, 2023

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Alex is awesome. Always takes care of me! No other dealer service gets work done as fast as DTLA Toyota and no one takes better care of me and my vehicle than Alex! More

by Clarke S
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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Aug 22, 2023

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air, Clarke! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Toyota of Downtown LA Team

August 12, 2023

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I have been helped by multiple service employees, but no one like Alex ! He is an exceptional service rep! He finds a solution to all my dilemas and has excellent communication skills, to say I only visit D More

by Morenasoto1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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Aug 15, 2023

Toyota of Downtown L.A. responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

August 12, 2023

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Estoy muy agradecido por el servicio y las ofertas que me ofrecieron. Gracias Jonathan espero poder encontrarlo de nuevamente en mi próxima visita a Toyota Downtown LA. More

by anastaciovasquez227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo, Abraham Alvarado, Jonathan Lopez Camacho, Melesio Rodriguez, Jose "Fernando" Saavedra, Leonel Maldonado , Erick Cordova

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Aug 15, 2023

Toyota of Downtown L.A. responded

Muchas gracias, que tenga un día exelente! Sinceramente, The Toyota of Downtown LA Team

August 02, 2023

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Good people, always there to help you, but there is room to improve, I will be coming back. More

by toy4r2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Abraham Alvarado, Jose "Fernando" Saavedra

Helpful 1
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Aug 04, 2023

Toyota of Downtown L.A. responded

We are glad to hear that your visit was an overall positive one. Please contact us to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Toyota of Downtown LA Team

July 28, 2023

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Alex provided amazing customer service keeping me informed about the service the car was receiving and needing in the near future. More

by elmervasquez87
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful 1
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Aug 01, 2023

Toyota of Downtown L.A. responded

Thanks for your awesome review! I am very happy to hear that Alex was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 27, 2023

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Alex was very helpful in letting me know what maintenance my car needed and the price. He answers your questions in a very informative manner and in general, just makes you feel comfortable. Getting your car More

by rebeccagalvez
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Workmanship
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Recommend Dealer
Yes
Helpful
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Jul 31, 2023

Toyota of Downtown L.A. responded

Thank you for writing this amazing review for our team, Rebecca! I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 24, 2023

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Alex is amazing. He was extremely helpful and answered all my questions. My car was ready when he said that it would be. More

by Ramon V.
Recommend Dealer
Yes
Helpful
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Jul 26, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Ramon! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

July 23, 2023

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This dealership is sketchy on the sales side, but on the service, it's been great. I've been coming here since 2019, and I’ve never encountered an issue with service until recently. For whatever reason, my More

by Andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Maria Arroyo, Jimmie Saucedo, Carlos Pelayo, Jose "Fernando" Saavedra

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Jul 24, 2023

Toyota of Downtown L.A. responded

Hi Andres, thank you for reaching out, and we appreciate your business! We will share your concerns with our leadership team to ensure a proper investigation and resolution. Please let me know if you would like me to connect you with someone on the sales side in order to discuss any of your other concerns. Thank you, Chris Cokonis

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