Alex Ayala

I always have a great experience when taking my Car to get serviced at Longo. Alex Ayala is always on point with his customer service and I can always count on him to help me out. get serviced at Longo. Alex Ayala is always on point with his customer service and I can always count on him to help me out. More

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Excellent service. Vehicle is always ready in a timely fashion. They have a shuttle service if they need to keep the vehicle for service. Service advisors are very help Vehicle is always ready in a timely fashion. They have a shuttle service if they need to keep the vehicle for service. Service advisors are very helpful, professional, and show a true interest in customer's concerns about their vehicle. More

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I am delighted to say that this is my 6th Toyota Camry. These automobiles have been “the best” I have had the pleasure of driving. They required routine maintenance and nothing in addition, which makes t These automobiles have been “the best” I have had the pleasure of driving. They required routine maintenance and nothing in addition, which makes them very dependable and affordable. Moreover, the Longo Toyota dealership exceeds all previous dealerships in over-the-top customer service. Alex Ayala in the Service Department is most definitely an asset to the company. Not only did he greet me with a warm friendly smile, he also kept me informed of the process of my car while I was waiting in the lobby, which is very comfortable. Be assured of my continued recommendations. Nothing exceeds word-of-mouth recommendations. More

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Be careful — they deny warranty claims over simple dash cam installations with no real proof. If this is how they treat customers, think twice before trusting them with your car. cam installations with no real proof. If this is how they treat customers, think twice before trusting them with your car. More

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I was really impressed with the customer service. From the moment I walked in, the team was welcoming, professional, and attentive. They made sure I understood what needed to be done, answered all my From the moment I walked in, the team was welcoming, professional, and attentive. They made sure I understood what needed to be done, answered all my questions, and made the process as smooth as possible. More

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Service was great as always ALEX the rep was on the ball great job alex great job alex More

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The men there were sexist and disrespectful. Didn’t give me any answers to what was wrong and gave me the run around just to make money for a crap diagnostic that wasn’t needed and wasted my tim Didn’t give me any answers to what was wrong and gave me the run around just to make money for a crap diagnostic that wasn’t needed and wasted my time.truly thank you for your Blantant disrespect. More

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It took the service department 4 1/2 hours for an oil change, top off fluid and rotate the tires change, top off fluid and rotate the tires More

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I HAD A GREAT EXPERIENCE AT LONGO SERVICE DEPARTMENT. MY SERVICE PERSON WAS VERY NICE. HE EXPLAINED EVERYTHING TO ME. THEY SENT ME A FRIENDLY TEXT LETING ME KNOW MY CAR WAS DONE.. MY SERVICE PERSON WAS VERY NICE. HE EXPLAINED EVERYTHING TO ME. THEY SENT ME A FRIENDLY TEXT LETING ME KNOW MY CAR WAS DONE.. More

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On our last service visit on December 26th for our 2011 Highlander a service list was sent with our son , we did not ask for brake inspection and tire rotation . we are disabled seniors that needed the a Highlander a service list was sent with our son , we did not ask for brake inspection and tire rotation . we are disabled seniors that needed the assistance of our son to take our vehicle in. When I picked up the vehicle with another son there was a charge for that service. We have been loyal , in that since we purchased our vehicle all service has been done at Longo. We had provided a service list earlier to Alex Leyva, for our canceled December 23rd apt. We had to change our apt. time ,Alex did not get back to us. We rescheduled for December 26th, and Max Hernandez received our vehicle. The service list was multiple because of the difficulty in getting the vehicle in. We are not happy that already high service cost is being bumped up. Sincerely, Richard and Marilyn Kamimura More

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