Alex Ayala | Page 7

If you’re a Toyota guy, this is the place you are looking for. Best Inventory in the area. Best customer service and affordable prices. for. Best Inventory in the area. Best customer service and affordable prices. More

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Fast drop off, easy process and great service. Reasonably priced would recommend to anyone looking for value. Reasonably priced would recommend to anyone looking for value. More

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Service Advisor Alex Ayala pay attention to detail, understand what is customer needs and very police to explain the requirements to fix the problems and done a good jobs on time understand what is customer needs and very police to explain the requirements to fix the problems and done a good jobs on time More

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I always have a great time here. I like the lounge and staying outside with a coffee to do computer work. My wait time wasn’t as long as initially projected. I like the lounge and staying outside with a coffee to do computer work. My wait time wasn’t as long as initially projected. More

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Love going to Long Toyota. Everyone is friendly and always go above and beyond to help you out. Everyone is friendly and always go above and beyond to help you out. More

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Early morning appointment for service had to wait 5hrs 4 completion never received updates from representative completion never received updates from representative More

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DeLership was like it’s own little city. Places to sit and charge your phone, grab a snack or coffee. Places to sit and charge your phone, grab a snack or coffee. More

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Busy. Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part w Asst managers in service are not as customer service friendly or understand the problem fully and are so busy they forgot to call me if the part was in. The supervisors Matthew and Robert are more reasonable and know Toyotas well and make sense. The others like Jesus were frustrating to me. The wait is very long even with an appointment they said I had to wait because others were in front of me so I was angry they gave me an appointment when others were all booked in front of me. It took me 3 days to get keys done so it very frustrating. But overall Longo is the best dealer I have dealt with as upper management tries hard to make a wrong right. Other Toyota dealers have broken things during service but Longo service is honest and not nefarious. I drive over 60 miles to and fro for service. I am spoiled at Longo Lexus with my LX so Longo Toyota is not as great as Longo Lexus but it is not the fault of the people as Lexus is more expensive than Toyota for the same service. More

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Great Customer Service, I love the dedication to their service to please all of their customers service to please all of their customers More

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I deal mostly with Alex Ayala who is always attentive to our needs and vehicle services. He responds to our calls in a timely manner and works with us to schedule service on our vehicles. our needs and vehicle services. He responds to our calls in a timely manner and works with us to schedule service on our vehicles. More

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