Alex Carannante | Page 9

Lokey Volkswagen responded

Hi Melissa, Thank you for your kind and detailed 5-star review. We're thrilled to hear about your 5-star experience with Alex at Lokey Volkswagen. It's wonderful to know that he went the extra mile to make sure you found the perfect car and had a smooth, enjoyable experience. We'll be sure to share your feedback with him—he'll be so happy to hear it! Wishing you many happy miles in your new car! If you ever need anything, don't hesitate to reach out. Enjoy the ride! - Lokey VW Fam

Lokey Volkswagen responded

Hi Sonjab, We regret to hear that you were going through a trying time, but so glad we could help you during such a challenging time and that you’re happy with your new car. It's our priority to make the car-buying process as smooth and stress-free as possible, and we’re grateful for the opportunity to assist you. If there’s anything else we can do for you in the future, don’t hesitate to reach out. Thanks again for choosing Lokey Volkswagen, and we wish you many happy miles ahead! Thank you for your business! - Alex & The Lokey Family

Lokey Volkswagen responded

Hi there, First off, we are truly sorry to hear about the loss of your car in the hurricane. We understand how overwhelming that must have been. We're so glad to hear that Alex was able to offer you the support and patience you needed during such a difficult time. He truly cares about helping his customers, and it's wonderful to know he made your day a little easier. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We’re here for you, and we appreciate you choosing Lokey Volkswagen!

Lokey Volkswagen responded

Hey there, Thank you so much for the fantastic 5-star review! We're thrilled to hear that your car-buying experience was smooth and easy. Our goal is always to make the process as stress-free as possible, and it's great to know we succeeded! We're also happy you’re excited about the free oil changes for life—it’s just one of the ways we like to stay connected & give thanks to our customers. Don't forget about the free car washes for life as well! (; We truly appreciate your support and look forward to helping you again in the future. - Lokey Volkswagen

Lokey Volkswagen responded

Hi there, We appreciate you sharing your experience and leaving your feedback! Very happy to know you experienced an efficient and smooth experience here at Lokey VW and we thank you for the 5-stars! Don't forget about our $200 customer referral program where for every customer referral sent that results in a vehicle purchase we send you as the referrer $200! We hope you enjoy your newest vehicle & look forward to serving you, your friends & family in the years to come! - Lokey VW

Lokey Volkswagen responded

Hi Jess, We do appreciate your feedback and take ALL feedback into serious consideration. We are truly sorry to hear that your experience with us didn’t meet your expectations. We always strive to provide a smooth and enjoyable car-buying experience, so it's disappointing to hear that we fell short in your case. We would appreciate it very much if you would share a bit more about what specifically went wrong during your visit? We’d love to understand where we can improve and make things right. Your feedback is incredibly valuable to us, and we’re committed to addressing any issues that may have occurred or concerns you still have that would could remediate. We hope you’ll consider giving us another chance in the future and we look forward to hearing back from you in regards to the details. Best, Lokey Volkswagen

Lokey Volkswagen responded

Hi Donna, It is very important to us to make sure that, not only is the car buying process as seamless and enjoyable as possible, but to create the right atmosphere for customers to enjoy that experience even more! Thank you for choosing Lokey VW! - Lokey Volkswagen Family

Lokey Volkswagen responded

Hi Parth, We are glad to know that we will get the pleasure of working with you again in the future! Thank you for taking the time to leave Lokey Volkswagen 5-stars!