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Alex Celis
Alex Celis at Bill Utter Ford
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Alex Celis

Service Advisor

Bill Utter Ford

4901 S Interstate 35 E
Denton, TX 76210

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5.0
106 Reviews
5.0

106 Reviews

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106 Reviews of Alex Celis

April 25, 2024

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Employee Rating

Talk to the customer and tell them what is being checked out at this service! More

by ronfolsom827
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eddie Church, Perry Eggelston, Elante Smith

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Apr 26, 2024

Bill Utter Ford responded

Thank you for stopping by to share your 5-star review of Bill Utter Ford! We hope you have a lovely day!

March 14, 2024

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Fast and dependable serviceThe service writer took extra time and care to get us setup as we needed to coordinate with other people. More

by benelocke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Hall, Vicki Flook, Christina Flook

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Mar 14, 2024

Bill Utter Ford responded

We're glad to know our team at Bill Utter Ford was able to provide you with the fast and dependable service you needed. Thanks for sharing your experience!

January 21, 2024

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Well run, fair pricing, service department offers customer transportation while your vehicle is being serviced. Polite techs that communicate with you via text. More

by Trb.buchanan
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2024

Bill Utter Ford responded

We're glad to know you had a positive experience with our service department at Bill Utter Ford. We strive for fair pricing and efficient communication, so it's great to see that reflected in your visit. Thanks for the review!

September 29, 2023

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Employee Rating

I am disabled and as usual bill utter Ford made getting my truck serviced very easy. Excellent customer service. More

by racetruckrick
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Morris, Greg Hall, Eddie Church, Perry Eggelston, Patrick Nixon, Christina Flook, Sharon Moreno, Mike Richardson, Tony King , Joey Desurn

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Sep 29, 2023

racetruckrick responded

You guys are awesome

Oct 02, 2023

Bill Utter Ford responded

We're glad to know that our team at Bill Utter Ford was able to make your truck service experience easy and convenient! We always aim for excellent customer service, so it's great to hear we hit the mark. Safe travels!

August 01, 2023

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Good service. Good communication with service advisor. Car was very clean when it was returned More

by bill.emsoff
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 02, 2023

Bill Utter Ford responded

Thank you for this 5-star review of Bill Utter Ford! We hope you have a great day!

July 07, 2023

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I have always received great service from Bill Utter Ford. I have been using them for 5 years now. More

by w009503
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2023

Bill Utter Ford responded

Thank you so much for your glowing review and continued support of Bill Utter Ford! Our whole team truly appreciates it!

April 25, 2023

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Professional, knowledgeable to fix my Ford, timely Repair after troubleshooting for best solution. My service rep kept me informed as I waited & consulted tech manager as needed. More

by Redridinghood
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 25, 2023

Bill Utter Ford responded

We appreciate you taking the time to share your five-star experience with us at Bill Utter Ford! It's wonderful to hear that our team provided a timely repair for your Ford and that your service rep kept you informed and communicated well throughout the process. We hope to see you again in the future for your services!

April 07, 2023

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I needed an oil change and inspection and the were able to fit me in. All were friendly. More

by ryeatts
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2023

Bill Utter Ford responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back!

March 20, 2023

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Employee Rating

I'm extremely pleased with the entire experience. Everyone was friendly, courteous, and professional. Service was performed in a timely manner while I waited in the very nice waiting area. Thank you More

by TomCat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2023

Bill Utter Ford responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Bill Utter Ford team. Drive safely, and we hope to see you back again down the road!

March 10, 2023

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Employee Rating

So far after 23 yrs of service I’ve only had one issue. Not too bad More

by Brealtx64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Morris, Greg Hall, Kevin Krattiger

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Mar 10, 2023

Bill Utter Ford responded

Thank you for the review! We are so glad to hear that you are confident in the Bill Utter Ford team to get the job done. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Perry Eggleston - Service Director - 940-321-7442

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