Alex Cervantes

I dropped off my Telluride the night before my service appointment , I received at text in the morning on what service they were preforming and received a video of the work done , my car was ready when th appointment , I received at text in the morning on what service they were preforming and received a video of the work done , my car was ready when they said they would . I highly recommend Mission Viejo Kia for service‼️ More

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These guys run a good shop - very honest and competent. I appreciate the video reports they send out detailing what they have done to the car and its condition. Highly recommended. I appreciate the video reports they send out detailing what they have done to the car and its condition. Highly recommended. More

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Very informative, and helpful. Jeff explained the process and what how long the wait would be. He stayed in touch and kept me updated constantly. They were worried about a potentia Jeff explained the process and what how long the wait would be. He stayed in touch and kept me updated constantly. They were worried about a potential bigger problem, and I was concerned but it turned out to be ok so I really appreciated his honesty and the work was done thoroughly. They washed the car and overall I’m very happy with how the experience went today. I love this dealership! Jeff is outstanding in customer service . Thank you so much Jeff. More

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Jeff Sanchez was so amazing today. Kia of Mission Viejo has the best people. Jeff was so helpful and nice and it was a quick visit for service too. Their support people are also great. Kia of Mission Viejo has the best people. Jeff was so helpful and nice and it was a quick visit for service too. Their support people are also great. Alex gave me a ride. The Starbucks is close. So I enjoyed that while my car was serviced. They treat me like family. I bought the car there and love the service too. More

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Daniel knew the product well and he was very friendly will be back again Will be servicing my vehicle here will be back again Will be servicing my vehicle here More

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I have had bad experiences at some dealerships including Kia. Alex made it an amazing experience and renewed my face in Kia and why I enjoy your vehicles. Kia. Alex made it an amazing experience and renewed my face in Kia and why I enjoy your vehicles. More

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The service at Mission Viejo Kia dealership was outstanding! I had an appointment and Jeff helped me right away. My Kia Soul needed a scheduled service, as well as checking a concern I had with t outstanding! I had an appointment and Jeff helped me right away. My Kia Soul needed a scheduled service, as well as checking a concern I had with the vehicle’s acceleration. Jeff was very professional and helpful, and he didn’t ignore my concerns (like two other dealerships in two other cities did) he said Gilberto (One of the best mechanics at Mission Viejo Kia!) would take a ride with me, so that I could tell him what my car acceleration issues were. Gilberto seemed as a very experienced mechanic and explained that the changes in acceleration were due to recall updates done on the vehicle’s computer, and that the vehicle acceleration was working well. My car service was done in a couple of hours, meanwhile I enjoyed a delicious courtesy lunch from the dealership, and spoke to salesman Adam about some car trade prices. I had a great experience at Mission Viejo Kia with Jeff, who was very helpful writing up my work order; Gilberto who left my car feeling brand new; and Adam who showed me some vehicle prices, all of them were professional, knowledgeable and friendly. I feel zero stress knowing that next month when I take my car in for a brake service, Jeff and Gilberto will be there to help me again. Thank you guys, I really appreciate your help, and thank you so much for making my visit to your Mission Viejo Kia dealership a stress free experience. More

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Spacious, well ran & organized, Respectful outgoing friendly, great communication & understanding of vehicles needs esp w video. Breath of fresh air as to Irvine location Night & Day!!! You guys have r friendly, great communication & understanding of vehicles needs esp w video. Breath of fresh air as to Irvine location Night & Day!!! You guys have renewed my trust so far w Kia itself. I was lost because of Irvine location was ready to give up vehicle due to treatment of Irvine location you are Everything they are not. Thank you More

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Service advisor Alex was excellent. He communicated well and followed up on the type of service and any other issue that needed attention. He communicated well and followed up on the type of service and any other issue that needed attention. More

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I am very impressed by the whole service, especially the video of detail check up of the car. The only issue I had was the person who admitted the car was called Alex, and the one who supposedly admitted th video of detail check up of the car. The only issue I had was the person who admitted the car was called Alex, and the one who supposedly admitted the car was called Jeff! So after receiving the text that the car is ready I had to text Jeff, and he wouldn’t responded me for 2 hours, so I had to call in, and somebody else sending me a ride to pick my car up! But compare to other dealerships I used to take my car, I am really impressed of the quality of service you are providing. Good job! More

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