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Alex Chase
Alex Chase at Colonial Nissan of Medford

Alex Chase

Assistant Service Manager

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

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4.8
87 Reviews
4.8

87 Reviews

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87 Reviews of Alex Chase

May 19, 2025

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Employee Rating

Had work done on my truck a couple of months ago and manager Alex and service writer Laura were great. They kept me in the loop every step of the way. They fought for me in a couple situations that we e More

by nmeireles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Laura

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May 19, 2025

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 19, 2025

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Excellent customer service. Very receptive and communication of service timeline was very respectful. Thank you More

by ANUNEZ10
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona, Joe Bellizia, Joanne Sasso

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May 19, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 04, 2025

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They respond quickly for appointments and they are very friendly. I feel at home. I recommend it 100%. More

by villatoroedgar11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Escobar, Fred Santarpio, Jessica Licona, Joe Bellizia, Andy Bellizia, Joanne Sasso, Gerson Ruiz, Carl Tagliamonte, Jason Giacoppo

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Apr 04, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 01, 2025

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Came to buy a car. Staff are pretty friendly but Sales Rep Matthew was laid back, attentive and on top of things. Car title was delayed by the lien-holder but he knew i More

by radhamesdume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carl Tagliamonte , Matthew

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Apr 01, 2025

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 11, 2025

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Everyone from sales to service go above and beyond. Pleasure to deal with always friendly and courteous especially with pain in .the *** customers like me More

by Rickaracka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andy Bellizia, Joanne Sasso, Gerson Ruiz, Carl Tagliamonte, Jason Giacoppo , Declan Foyle

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Mar 11, 2025

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

March 01, 2025

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You guys are terrible, you sold me the car with damage in and want charges me to fix it after only 2 months. More

by michelmillery18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona, Joe Bellizia, Andy Bellizia, Joanne Sasso, Gerson Ruiz, Carl Tagliamonte, Jason Giacoppo , Declan Foyle

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Mar 03, 2025

Colonial Nissan of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Michel, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Chase, Service Manager achase@nissanofmedford.com

Mar 13, 2025

Colonial Nissan of Medford responded

You give everybody in the dealer ship 1 star when you never met 95 percent of the people not right what you did when peoples jobs are on the line. Never once asking to talk to the General Manager, all because a washer nozzle did not spray water correctly. Hard to believe. Sincerely Joe Bellizia G.M.

January 14, 2025

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Couldn’t diagnose my car’s issue until the third attempt. Even then, I had to keep bringing it back for them to determine the issue wasn’t repairable. More

by paul@15andchange.org
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jessica Licona

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Jan 14, 2025

Colonial Nissan of Medford responded

Sorry that your 2016 Leaf was giving you problems, and that it needed the battery pack replaced. I know it is a costly repair but being over 9 years old, Your warranty on the battery has expired, Nissan would not extend any goodwill. You mentioned me Joe Bellizia in your comments, but i have never met you or talked to you. If you would like to talk to me about the matter then please call. Thank You Joseph Bellizia General Manager.

January 09, 2025

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Employee Rating

I am very satisfied with the service received and staff are courteous and helpful. Great with follow up and communicates status well. Great efficient service at a reasonable cost. More

by SORIN.SAMRIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathon Dupree,

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Jan 09, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

January 07, 2025

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Employee Rating

The maintenance staff are courteous and communicate status well. The online scheduling system very easy. to use. More

by mrcunningham76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Licona

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Jan 07, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

December 12, 2024

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Employee Rating

I brought my vehicle in for service and I had an experience I will never forget! The service team here is excellent. They were very attentive to my concerns and worries about my vehicle. First deale More

by jdupree5225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kathy Escobar, Fred Santarpio, Jessica Licona, Joe Bellizia, Andy Bellizia, Joanne Sasso , Jon Dupree

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Dec 13, 2024

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

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