Alex Chu | Page 6

Problem solvers I had a Tech issues with my 2019 X5. Steve Itkin my service advisor made sure the car got repaired and did his best to keep me comfortable while they I had a Tech issues with my 2019 X5. Steve Itkin my service advisor made sure the car got repaired and did his best to keep me comfortable while they had my car for two weeks. He was very helpful in explaining to me what was going on every step of the way. Alex Chu my dealer also helped out with this process too. More

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Good price, but new car was damaged I bought a new 2019 M5 from BMW of Freeport. The dealership gave me a great price on the car, and a good price on my trade in. Doing the transaction w I bought a new 2019 M5 from BMW of Freeport. The dealership gave me a great price on the car, and a good price on my trade in. Doing the transaction was also very smooth and easy. That is why they get two stars. However the brand new M5 had tons of scratches on it. The hood, trunk, bumpers all had light to moderate scratches on the surfaces, including some very long scratches across the hood. I do not understand how they store their cars, but i was shocked that a new $120k car would be so carelessly looked after. I did not have the dealership detail the car given bad reviews of their service department, and I wanted it detailed by my own detailer who specializes in detailing (vs any dealership where they may use a machine, dirty cloths, etc). I was very disappointed about the condition of my car, and would suggest other buyers closely inspect their cars before leaving the dealership. More

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We are happy and thankful Earñier this year we got and X5 and we love it we got what we wanTed and we feel confident and cofortsble about the deal that we made a bmw was what w Earñier this year we got and X5 and we love it we got what we wanTed and we feel confident and cofortsble about the deal that we made a bmw was what we always wanted and this dealer made it possible we wanna thank Alex chu he is a good sales man and wouldnt mind coming back to get anothe vehicle from him overall we had a great experience the service department on the other hand not so friendly More

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Great new car sales and CPO sales I bought a new 2017 x3 fir the wife and Matt handled everything great. Great price and service whenever you need him to clarify or get something done. I bought a new 2017 x3 fir the wife and Matt handled everything great. Great price and service whenever you need him to clarify or get something done. Two months later I went back and got a CPO 2014 x1 and Alex did a great job from start to finish. Fixed up scratches, replaced two tires with chipped rubber on the sidewalls for the CPO x1 before I picked it up and fixed the chipped rim with a written iou after I picked it up. This is not the old Hassel bmw. He even called me to come in for an airbag recall I had no idea about. He went beyond what a sales rep does. Best way to have returning customers is to keep them alive right? I would not hesitate to buy from Freeport bmw. Thank you Matt and Alex. The Service Department I'll write a separate review. But sales was no hassle and down right easy and stress free. Professionalism and respect you expect from the BMW dealer. We all know we paid dearly for. Cha ching. More

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