Alex Folz | Page 20

Pleased with regular service. Still have a warranty issue with MB USA. Alex, Adam, & Marty are working with me to either get car repaired or returned as the chirping noise is still reacurring after a short p with MB USA. Alex, Adam, & Marty are working with me to either get car repaired or returned as the chirping noise is still reacurring after a short period of time. I have contacted MB USA and I"am still waiting for a call back. More

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I was experienced an unsettling inconsistent noise in my front end while braking. I made an appointment to get it checked. The appointment was convient for me. There was no waiting . I was called with an ex front end while braking. I made an appointment to get it checked. The appointment was convient for me. There was no waiting . I was called with an explanation of problems and estimate of costs promptly. The works was completed in a timely fashion and a review of possible future concerns was also done so I can plan ahead. They were courteous, helpful and knowlegable. It was a good and comforting service visit. More

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This dealership is a first-rate operation. It has a great staff that is competent, professional and friendly. Comprehensive, easy-to-read reports of the services rendered are provided in both hard cop great staff that is competent, professional and friendly. Comprehensive, easy-to-read reports of the services rendered are provided in both hard copy and via e-mail. My experience has shown that all Mercedes-Benz dealerships are high quality, but this dealership rates among the best-of-the-best. More

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I really appreciate Alex taking the time to explain what my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dea my problem was and even showing me the worn out part in order to have a better understanding what was being repaired. It is the extra steps this dealership takes, are reasons why myself and wife continue to bring our vehicles not only for routine services, but for other matters as well. You guys make us feel comfortable. Thanks! More

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I visited the dealership to have some equipment installed in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very th in the vehicle. The service was friendly, courteous, and professional and the price more than fair. The work was performed on time and in a very thorough and professional manner. Drop off and pick up were hassle free and without fuss. This is an example of why I am a repeat customer of this dealership. I would recommend them to a friend and, in fact, have done so. More

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While traveling from FL to NY we experienced a a running fan issue. We phone this dealership and spoke to a service advisor who help diagnose the problem. When we arrive at 4:30pm a mechanic was waiting f fan issue. We phone this dealership and spoke to a service advisor who help diagnose the problem. When we arrive at 4:30pm a mechanic was waiting for us, took the car in and 45 min. later we where back on the road. Also, Kristin help secure a a local hotel that would accept our dog, made the reservation for us, printed directions. We are so impressed. If we where not in a hurry to get to NY we probably would have purchased a new car. Who knows we might just stop there on our way back to Fl. I would like to think that all dealership would treat travelers this way, but, I am not sure. That being said we are very happy for the treatment we received. Hats off to all the staff. More

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As always, I had another pleasurable experience at your dealership. Everyone was extremely friendly. I had extensive work done, (brakes, rotors, etc.). I feel the price, although not cheep, was reasonab dealership. Everyone was extremely friendly. I had extensive work done, (brakes, rotors, etc.). I feel the price, although not cheep, was reasonable. When it looked as though my car would not be completed in one day, I was offered a loner car and told to not be in a rush to return it. Bring it back the next day at my leisure. The 2 ladies in the office where I paid for my work and where I received the keys to my rental car were very accommodating. Alex, the gentleman in the service dept. is so easy to work with and as he always is, very,very friendly. It is always a pleasure to bring in my Mercedes for service. I would recommend this dealership to anyone. More

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As always, my experience is very positive with all of my questions being answered to my complete satisfaction. The service department at Mercedes-Benz of Hagerstown is excellent, I will continue using them questions being answered to my complete satisfaction. The service department at Mercedes-Benz of Hagerstown is excellent, I will continue using them for all of my car needs and will recommend them to anyone! More

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Adam and Alex are always very helpful. Adam was able to keep my informed of the status of my repairs through email and was even able to send me a pdf file of the work that was requested. I thought that wa keep my informed of the status of my repairs through email and was even able to send me a pdf file of the work that was requested. I thought that was very customer focused. He also was able to contact me by my cell. More

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The caliber of service was great. They were efficient and finished the job in the amount of time and for the price I was quoted when I made the appointment. There was an incorrect price on the bill and and finished the job in the amount of time and for the price I was quoted when I made the appointment. There was an incorrect price on the bill and Mr. Folz made sure it was corrected promptly. I would recommend this dealership to anyone for both sales and service! More

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