Alex Folz | Page 19

Everything was very smooth and the work was done correctly and on time. A loaner car was available upon my arrival and the vehicle repair was done ahead of schedule. correctly and on time. A loaner car was available upon my arrival and the vehicle repair was done ahead of schedule. More

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Alex Folz always provides excellent communication to let me know what is happening and what I can expect from the work being performed on my car. It was very helpful to see the service recommendations so t me know what is happening and what I can expect from the work being performed on my car. It was very helpful to see the service recommendations so that I can plan for my next service visit to take care of the things I chose to defer during this visit. The car is always returned to me fully washed and clean; something I appreciate since I rarely get around to that on my own. The service that I receive at Mercedes Benz of Hagerstown is always exemplary. More

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The service was professional from Alex to Linda Clark. I still say you are too expensive!!!! I really appreciate the full assessment of my Mercedes. It gives me a liesurely view to plan my future repairs an still say you are too expensive!!!! I really appreciate the full assessment of my Mercedes. It gives me a liesurely view to plan my future repairs and the associated costs. More

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Service personnel were professional, courteous and everything went well. That's what I expected and I was not dissapointed. Compared to other dealerships and their customer service personnel that I h everything went well. That's what I expected and I was not dissapointed. Compared to other dealerships and their customer service personnel that I have dealt with in the past, MB of H'town are truly exceptional. More

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It was very convenient to have my car picked up. I had some work being done on a batheroom, on my back porch and in my back yard. I was unable to leave at this time. Everything was ok, except that my ca some work being done on a batheroom, on my back porch and in my back yard. I was unable to leave at this time. Everything was ok, except that my car was returned 'empty' and on reserve. I almost was afraid to drive to the gas station for fear of running out of gas. I guess times are tough for Mercedes. More

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A/C was not working. Took my C280 in to get it checked out. It was determined that the condenser needed to be replaced. Alex Folz worked very hard to get all the necessary replacement parts and the repair out. It was determined that the condenser needed to be replaced. Alex Folz worked very hard to get all the necessary replacement parts and the repairs done in a timely manner. Car was done ahead of schedule. More

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I had warranty work performed on my vehicle, and I had never contacted MB of Hagerstown before. Since I don't live in Hagerstown, all the contact I had was over the telephone. Everyone I spoke with was never contacted MB of Hagerstown before. Since I don't live in Hagerstown, all the contact I had was over the telephone. Everyone I spoke with was friendly and helpful. They performed the warranty work that was necessary and kept me informed during the process. They even delivered my car back to me! When I am ready to purchase another Mercedes, I will certainly contact you all. Thanks More

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I have been to several Mercedes dealers for routine maintenance on my C300 - including the dealership where I originally purchased my vehicle. Mercedes of Hagerstown is head and shoulders above the re maintenance on my C300 - including the dealership where I originally purchased my vehicle. Mercedes of Hagerstown is head and shoulders above the rest. The staff is responsive and professional, online scheduling is a breeze and I was easily able to find a service time that fit with my schedule. The work was completed when they said it would be and my car was clean and shiny when I picked it up --- all for about half the price they quoted at the 'big city' dealership. I live in Northern Virginia - so it is a bit of a drive to Hagerstown - but it is so worth it! I won't take my vehicle anywhere else for servce and am looking forward to working with Mercedes of Hagerstown when I buy my next. More

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I have never received such friendly and efficient service from a car dealer. From purchase on the experience has been first class. The sales and service staff are friendly, greet you by name, explain clearl from a car dealer. From purchase on the experience has been first class. The sales and service staff are friendly, greet you by name, explain clearly what is involved in the service, how long it is likely to take and frequently, upon request in advance, are able to provide a complimentary loaner while my car is in for service. I recommend this dealership very highly! More

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Bravo to all those I deal with at Mercedes Benz of Hagerstown. There is no where else I would even think about going to since being a loyal customer for almost 20 years. I salute Alex, who is the firs Hagerstown. There is no where else I would even think about going to since being a loyal customer for almost 20 years. I salute Alex, who is the first person that greets you in the service lane and addresses all your concerns and problems and gives a quick response to any questions, an estimate of repairs and who is my liason with all the ongoing repairs being performed. Marty Gillions has my upmost respect as the service manager who oversees the entire service area and is always a visible, on-hands manager who is so friendly and caring. And what can I say about Linda and Rita? They are the best and I love them! They are always so upbeat and happy and it makes you feel good about handing over your money to them!!!! Knowing that Tom and Harry and all the other mechanics in the shop are taking such care with your vehicle makes me feel very comfortable about the whole service experience. To all the others not mentioned here, I do appreciate your smiling, friendly faces and it is always a pleasure doing business with MB of Hagerstown. Thank you all....Debra J More

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