Alex Heinzl | Page 2

Biggers Mazda responded

Thank you for the wonderful 5-star review and for continuing to trust our service team! We’re glad we were able to identify and address the additional issue under warranty before it became a bigger concern. We truly appreciate your loyalty to Biggers and look forward to taking great care of you and your vehicle for many miles to come!

Biggers Mazda responded

Thank you for the wonderful review! We’re glad you enjoyed our customer service and found our facilities comfortable and accommodating while your vehicle was being serviced. We strive to make every visit as convenient and enjoyable as possible. We truly appreciate you choosing Biggers Mazda!

Biggers Mazda responded

Thank you for taking the time to share your detailed feedback. We sincerely apologize for the confusion and inconvenience caused by the incorrect video, the audio quality, and the multiple callbacks needed to obtain the diagnostic information. We understand how frustrating it was to have to make several follow-up calls, especially when the diagnostic paperwork could have been provided to you before you left. Your feedback is valuable, and we’ll be sharing it with our team to help improve our communication and ensure we provide complete and clear information from the start. We appreciate your patience and the opportunity to serve you.

Biggers Mazda responded

Thank you and we will pass your suggestion on to our service director Roger. Have an Amazing Day.

Biggers Mazda responded

Thank you for the fantastic review! We're thrilled to hear that you enjoyed your experience with our service team and our comfortable waiting area. We strive to make every visit as convenient and enjoyable as possible, and we're glad you appreciated the coffee machines, clean facilities, and complimentary car wash. We truly appreciate your support and look forward to providing you with great service again in the future!

Biggers Mazda responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience when arriving for your 7:00 a.m. appointment. We understand how frustrating it would be to arrive on time and not feel welcomed. Our goal is to provide every guest with a friendly and professional experience from the moment they arrive, and it sounds like we missed the mark. We apologize for the confusion and appreciate your feedback, as it helps us improve both our scheduling process and the way we greet our customers. Thank you for giving us the opportunity to learn from your experience, and we hope to provide you with the level of service you expect and deserve during your next visit.

Biggers Mazda responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've consistently had great experiences with our team and are happy with the quality of our work. Your continued trust and support mean a great deal to us. We truly appreciate you choosing Biggers Mazda and look forward to serving you again for many visits to come!

Biggers Mazda responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and regret that you felt your concerns were not handled with the level of care and professionalism you deserve. We understand how frustrating it can be to deal with vehicle issues, especially when they involve related concerns after an engine failure. Your comments are important to us, and we appreciate you bringing them to our attention. We value your feedback and the opportunity to improve.

Biggers Mazda responded

Thank you for the kind words. Have a Great Day.

Biggers Mazda responded

Thank you for the positive review. Have a Great Day.