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Alex Heinzl
Alex Heinzl at Biggers Mazda

Alex Heinzl | Page 2

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.3
16 Reviews
4.3

16 Reviews

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16 Reviews of Alex Heinzl

June 30, 2026

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Employee Rating

Great people and they do quality work! We've never had a bad experience, here. More

by MICHAELSANFORD75
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Logan Demel, Sabastian Nava, Tina Nikolov, Steve Durec, Andrew Chmiola, Daniel Bucio, Ella Felz, Mason Kindgren, Lukas Lazauskas

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Jun 30, 2026

Biggers Mazda responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've consistently had great experiences with our team and are happy with the quality of our work. Your continued trust and support mean a great deal to us. We truly appreciate you choosing Biggers Mazda and look forward to serving you again for many visits to come!

June 27, 2026

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Rude and condescending. Talked to him normally but didn’t care about our situation. Dealing with corporate instead cause apparently he doesn’t read bulletins and secondary p More

by rnadiaz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 30, 2026

Biggers Mazda responded

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and regret that you felt your concerns were not handled with the level of care and professionalism you deserve. We understand how frustrating it can be to deal with vehicle issues, especially when they involve related concerns after an engine failure. Your comments are important to us, and we appreciate you bringing them to our attention. We value your feedback and the opportunity to improve.

June 13, 2026

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Everyone was very professional followed up on any questions. I have an issue with an expensive repair and it was explained to me thoroughly.Bb More

by karenpecucci
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Jun 15, 2026

Biggers Mazda responded

Thank you for the kind words. Have a Great Day.

June 11, 2026

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Attentive and thoughtful service writer's. Alex went out of his way and service was superior beyond expectation More

by ericamcafee44
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 12, 2026

Biggers Mazda responded

Thank you for the positive review. Have a Great Day.

June 03, 2026

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The service center was fast and friendly. When we arrived we received a loaner car upon arrival. More

by jam3265
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka

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Jun 24, 2026

Biggers Mazda responded

Thank you for the 5-star review! We’re happy to hear you had a fast and friendly experience with our service center. It’s great to know the loaner vehicle helped make your visit more convenient as well. We truly appreciate your business and look forward to serving you again at Biggers Mazda!

May 31, 2026

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Employee Rating

Always very polite and thorough. Explain clearly and follow through as promised. I’ve been a Biggers Mazda Fan for 10 plus years. More

by gussiejane8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel, Sabastian Nava

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May 31, 2026

Biggers Mazda responded

Thank you for the kind words. Have a great day.

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