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Alex Hienz
Alex Hienz at Gordie Boucher Ford of Menomonee Falls

Alex Hienz | Page 4

Service Manager

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.5
37 Reviews

Dealership Experience

5 yrs, 6 mos

4.5

37 Reviews

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37 Reviews of Alex Hienz

October 26, 2023

Dealership Rating
Employee Rating

Nice and friendly people. Got the job done when they said they would. Good group More

by jnewell34.jn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Milan Fridl, Adrianna Mayen, Laura Hoeller , Dennis Gonzalez, Mike Gregovich, Katie Kerby, Matt Schiewe

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Oct 28, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2023

Dealership Rating
Employee Rating

I was pleased with my 80,000 mile check up because they stayed within the special offer More

by Jnstuhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers , Mike Gregovich, Katie Kerby, Matt Schiewe

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Sep 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

September 10, 2023

Dealership Rating
Employee Rating

No return call to schedule appointment. No return call for needed parts. Alex doesn’t know how long it takes for brake job. More

by susiesuzuki061968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Katie Kerby

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Sep 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

August 11, 2023

Dealership Rating
Employee Rating

the price for an oil change changed three times and they forgot my wheel lock key with all kinds of excuses why it was not in my car when i was ready to leave. what would the cost be to cut off the wheel lo More

by JJK6466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 17, 2023

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Bair, Service Manager 262-255-9010

July 13, 2023

Dealership Rating
Employee Rating

Every time I come into the dealership for service I am amazed at the great communication and professionalism. Mike is the best! More

by CHUCKG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers , Mike Gregovich, Katie Kerby, Matt Schiewe

Print
Jul 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

May 27, 2023

Dealership Rating
Employee Rating

Did not ask if I wanted my truck washed. Left seat cover and paper mats in my truck for me to throw away. More

by AJASK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Krueger , Mike Gregovich, Katie Kerby

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May 31, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. I have addressed this with my service team, as that is not how we do things here at Boucher. Thank you again for your business and we hope to see you again soon. Alex Bair, Service Manager 262-255-9010

May 15, 2023

Dealership Rating
Employee Rating

The people I dealt with personally were very kind & helpful. The problem I had was mainly with the car manufacturer itself. More

by JANANNNOWICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Gregovich

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May 15, 2023

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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