Alex Hienz
Alex Hienz at Gordie Boucher Ford of Menomonee Falls

Alex Hienz | Page 4

Service Manager

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.6
34 Reviews

Dealership Experience

5 yrs, 2 mos

4.6

34 Reviews

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34 Reviews of Alex Hienz

August 11, 2023

Dealership Rating
Employee Rating

the price for an oil change changed three times and they forgot my wheel lock key with all kinds of excuses why it was not in my car when i was ready to leave. what would the cost be to cut off the wheel lo More

by JJK6466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 17, 2023

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Bair, Service Manager 262-255-9010

July 13, 2023

Dealership Rating
Employee Rating

Every time I come into the dealership for service I am amazed at the great communication and professionalism. Mike is the best! More

by CHUCKG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers , Mike Gregovich, Katie Kerby, Matt Schiewe

Jul 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

May 27, 2023

Dealership Rating
Employee Rating

Did not ask if I wanted my truck washed. Left seat cover and paper mats in my truck for me to throw away. More

by AJASK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Krueger , Mike Gregovich, Katie Kerby

May 31, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. I have addressed this with my service team, as that is not how we do things here at Boucher. Thank you again for your business and we hope to see you again soon. Alex Bair, Service Manager 262-255-9010

May 15, 2023

Dealership Rating
Employee Rating

The people I dealt with personally were very kind & helpful. The problem I had was mainly with the car manufacturer itself. More

by JANANNNOWICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Gregovich

May 15, 2023

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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