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Alex Hienz
Alex Hienz at Gordie Boucher Ford of Menomonee Falls

Alex Hienz | Page 3

Service Manager

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.8
33 Reviews

Dealership Experience

5 yrs, 1 mo

4.8

33 Reviews

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33 Reviews of Alex Hienz

January 24, 2024

Dealership Rating
Employee Rating

Scheduling the appointment for service was done quickly and convenient transportation service was nice and easy More

by GARY.THOMSON2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers , Mike Gregovich, Katie Kerby, Matt Schiewe

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Jan 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

Hi Gary, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2024

Dealership Rating
Employee Rating

Easy to deal with got me in right away they were very courteous would highly recommend More

by RDMWEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2024

Gordie Boucher Ford of Menomonee Falls responded

Hi there, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 17, 2024

Dealership Rating
Employee Rating

Great service and customer friendly attitude! We love our dealer. Highly recommend there sales and service. More

by ANNAVBTHOMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Sandbach, Laura Hoeller , Mike Gregovich, Katie Kerby

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Jan 20, 2024

Gordie Boucher Ford of Menomonee Falls responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

January 17, 2024

Dealership Rating
Employee Rating

Excellent service and sales department. Very happy with the kind, friendly and knowledgeable staff. Russ More

by RUSS.STOECKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Milan Fridl, Adrianna Mayen, Laura Hoeller , Dennis Gonzalez, Mike Gregovich, Katie Kerby, Matt Schiewe

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Jan 20, 2024

Gordie Boucher Ford of Menomonee Falls responded

Hi Russ, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 21, 2023

Dealership Rating
Employee Rating

great! like the service will make this dealership my home. already made another appointment for service More

by PM1046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers , Mike Gregovich, Katie Kerby, Matt Schiewe

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Nov 22, 2023

Gordie Boucher Ford of Menomonee Falls responded

Hi there, your satisfaction is important to us, so we want to sincerely thank you for choosing Gordie Boucher Ford of Menomonee Falls and we hope to see you again soon! Until the next time we meet, take care!

Nov 22, 2023

PM1046 responded

will recommend!

November 02, 2023

Dealership Rating
Employee Rating

They were very accommodating and even sent someone directly to my house for free. Very professional. More

by steph_mackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2023

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! Please let us know if we can ever help you in the future.

October 26, 2023

Dealership Rating
Employee Rating

Nice and friendly people. Got the job done when they said they would. Good group More

by jnewell34.jn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Milan Fridl, Adrianna Mayen, Laura Hoeller , Dennis Gonzalez, Mike Gregovich, Katie Kerby, Matt Schiewe

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Oct 28, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2023

Dealership Rating
Employee Rating

I was pleased with my 80,000 mile check up because they stayed within the special offer More

by Jnstuhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers , Mike Gregovich, Katie Kerby, Matt Schiewe

Report | Print
Sep 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

September 10, 2023

Dealership Rating
Employee Rating

No return call to schedule appointment. No return call for needed parts. Alex doesn’t know how long it takes for brake job. More

by susiesuzuki061968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Katie Kerby

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Sep 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

Sep 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

August 11, 2023

Dealership Rating
Employee Rating

the price for an oil change changed three times and they forgot my wheel lock key with all kinds of excuses why it was not in my car when i was ready to leave. what would the cost be to cut off the wheel lo More

by JJK6466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 17, 2023

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Bair, Service Manager 262-255-9010

Aug 17, 2023

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Bair, Service Manager 262-255-9010

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