Alex Hienz

My husband had his oil changed and a week later the oil pan shield lost a bolt while he was driving on the highway. The bolt punctured our back tire. We took the tire in and explained what had happened, al pan shield lost a bolt while he was driving on the highway. The bolt punctured our back tire. We took the tire in and explained what had happened, along with pictures of the pan hanging under our truck and the blown-out tire. I thought Ford could at least compensate us for half the cost of the new tire since the bolt coming out was obviously either stripped during the oil change a week prior or not tightened well enough. Didn't even offer us a free oil change....nothing. Needless to say, no compensation was offered due to the fact that we didn't have the bolt that fell out of the shield itself. Hard to find a bolt when your going 70mph down the highway and this happens. This was NOT just a coincidence. I have bought 9 trucks from Gordie Bouche Ford in Menomonee Falls over the past years. I would have expected better customer service for long time standing customers. Not happy at all with this situation. Karen Wiesen More

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Fast and friendly service. They go out of their way for the customer. Any issues are dealt with quickly and resolved They go out of their way for the customer. Any issues are dealt with quickly and resolved More

by snavdeep1 Verified Customer Verified Customer

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Bob was very informative along the process,and very curtious.Aleex the manager was extremely helpful curtious.Aleex the manager was extremely helpful More

by DYLPROUT Verified Customer Verified Customer

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Very happy with service and ease of setting up the the time for the service. time for the service. More

by RJWEGNER Verified Customer Verified Customer

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Great communication courteous professional knowledgeable will recommend there Auto Service Dept to all my Family and friends will recommend there Auto Service Dept to all my Family and friends More

by deaconstott Verified Customer Verified Customer

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I had a question regarding an invoice for previous repairs done and contacted the service manager via email. The response was almost immediate and he answered my inquiry to it. Very professional and o repairs done and contacted the service manager via email. The response was almost immediate and he answered my inquiry to it. Very professional and outstanding support, and their repair work done right the first time, is why I always have my Fords maintained and serviced there. Thanks Gordie Boucher Ford! More

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The Best in the Whole Milwaukee thanks for helping me oil changes Brakes what ever changes Brakes what ever More

by Edogg7118 Verified Customer Verified Customer

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Robert and crew very helpful. I know my repair situation was challenging. Kept me informed. I know my repair situation was challenging. Kept me informed. More

by Mjgreulich Verified Customer Verified Customer

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This dealership didn’t resolve any of my issues with my vehicle when I picked it up after being there almost 3 weeks never figured out anything and on my drive to bring it to another dealership the vehicle vehicle when I picked it up after being there almost 3 weeks never figured out anything and on my drive to bring it to another dealership the vehicle had the same issue as I brought it to them for to look at and now they are been great with calling me back and giving me updates on the vehicle. I would not recommend this service department to anyone. They wouldn’t return calls or said they were going to drive the vehicle on said day and the vehicle never moved. More

by BDIEDERICH Verified Customer Verified Customer

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Gordy Boucher service department does excellent work and when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names when I get back to Wisconsin, they can service my truck again. Also, also, I do not remember any people‘s names More

by davelamberton Verified Customer Verified Customer

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