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Alex Hienz
Alex Hienz at Gordie Boucher Ford of Menomonee Falls
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Alex Hienz

Service Manager

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

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4.4
14 Reviews
4.4

14 Reviews

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14 Reviews of Alex Hienz

April 05, 2024

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Employee Rating

The guality ,speed and politeness of the persons working at the updated dealership is the reason for me being a repeat customer. More

by DIANELS
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers

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Apr 08, 2024

Gordie Boucher Ford of Menomonee Falls responded

Hi Dianels, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!

January 24, 2024

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Scheduling the appointment for service was done quickly and convenient transportation service was nice and easy More

by GARY.THOMSON2016
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Katie Kerby, Mike Gregovich

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Jan 25, 2024

Gordie Boucher Ford of Menomonee Falls responded

Hi Gary, it is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2024

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Great service and customer friendly attitude! We love our dealer. Highly recommend there sales and service. More

by ANNAVBTHOMP
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Sandbach, Laura Hoeller, Katie Kerby, Mike Gregovich

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Jan 20, 2024

Gordie Boucher Ford of Menomonee Falls responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

January 17, 2024

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Easy to deal with got me in right away they were very courteous would highly recommend More

by RDMWEYER
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Recommend Dealer
Yes
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Jan 20, 2024

Gordie Boucher Ford of Menomonee Falls responded

Hi there, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 17, 2024

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Excellent service and sales department. Very happy with the kind, friendly and knowledgeable staff. Russ More

by RUSS.STOECKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Milan Fridl, Adrianna Mayen, Laura Hoeller, Dennis Gonzalez , Katie Kerby, Mike Gregovich

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Jan 20, 2024

Gordie Boucher Ford of Menomonee Falls responded

Hi Russ, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

November 21, 2023

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great! like the service will make this dealership my home. already made another appointment for service More

by PM1046
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Katie Kerby, Mike Gregovich

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Nov 22, 2023

Gordie Boucher Ford of Menomonee Falls responded

Hi there, your satisfaction is important to us, so we want to sincerely thank you for choosing Gordie Boucher Ford of Menomonee Falls and we hope to see you again soon! Until the next time we meet, take care!

Nov 22, 2023

PM1046 responded

will recommend!

November 02, 2023

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They were very accommodating and even sent someone directly to my house for free. Very professional. More

by steph_mackey
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Recommend Dealer
Yes
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Nov 03, 2023

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! Please let us know if we can ever help you in the future.

October 26, 2023

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Employee Rating

Nice and friendly people. Got the job done when they said they would. Good group More

by jnewell34.jn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Milan Fridl, Adrianna Mayen, Laura Hoeller, Dennis Gonzalez , Katie Kerby, Mike Gregovich

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Oct 28, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2023

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Employee Rating

I was pleased with my 80,000 mile check up because they stayed within the special offer More

by Jnstuhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Katie Kerby, Mike Gregovich

Helpful
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Sep 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

September 10, 2023

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Employee Rating

No return call to schedule appointment. No return call for needed parts. Alex doesn’t know how long it takes for brake job. More

by susiesuzuki061968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Katie Kerby

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Sep 14, 2023

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

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