Alex Iniguez | Page 32

Extended warranty issues We were happy with Alex Iniguez He was professional and attentive and make the experience easy Our only issue was feeling a lot of pressure from Rosa We were happy with Alex Iniguez He was professional and attentive and make the experience easy Our only issue was feeling a lot of pressure from Rosa to buy all the extended warranties She made it seemed like after the 3 year car warranty ran out our new Honda would start falling apart My husband reacted to this issue and was very frustrated with the sales pressure to purchase a $3200 extended warranty It all worked out This is the only issue we felt uncomfortable with We love our new car and will absolutely recommend Alex and Manly Honda Thank you Laurie Oleary More

by OLEARYML Verified Customer Verified Customer

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okay dealer I'm giving them 3 stars because the process for the paperwork was lengthy plus they overlooked some basic things that any dealer should cover when the I'm giving them 3 stars because the process for the paperwork was lengthy plus they overlooked some basic things that any dealer should cover when they sell any car. More

by Manny B Verified Customer Verified Customer

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Un Servicio Excelente Soy residente de Sacramento, mire a traves de cargurus un Honda Accord Hibrido 2015 y llame por telefono a Manly Honda en Santa Rosa, Alex tomo su tie Soy residente de Sacramento, mire a traves de cargurus un Honda Accord Hibrido 2015 y llame por telefono a Manly Honda en Santa Rosa, Alex tomo su tiempo para atenderme y encontrar el vehiculo. Al dia siguiente fui a traerlo, una hermosa experiencia, negociamos el vehiculo de acuerdo a mi presupuesto y economice $1,500.00 y sin presion ni trucos, me mostraron los numeritos y felizmente terminamos el trato. Gracias Alexis Perez por interceder por mi ante tus superiores, mi agradecimiento. JCElvir More

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Great car at a fair price! My wife and I met with Alex Iniguez to look at a used car. When we arrived Alex explained that the used Honda Pilot had sold that morning, we decided My wife and I met with Alex Iniguez to look at a used car. When we arrived Alex explained that the used Honda Pilot had sold that morning, we decided to look at new Honda Pilots. Alex was helpful and very patient when showing us the new technology on the Honda. My wife is nearly Deaf, and Alex spoke clearly, slowly, and he faced her when speaking. She felt valued and respected during our shopping experience. Alex and his superiors worked with us for pricing. We were happy with our experience. More

by JEFF Verified Customer Verified Customer

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Upgrade Success! Excellent Teamwork! I received a text from Justin Allen in the Upgrade Department after a routine service visit on my 2008 Honda Accord. I was not really in the market f I received a text from Justin Allen in the Upgrade Department after a routine service visit on my 2008 Honda Accord. I was not really in the market for a newer car, but after speaking with Justin and looking at options online, I was open to the opportunity. I made an appointment to test drive a newer model Accord with Alex Iniguez and after the test drive I was ready to talk about upgrading. Alex was very knowledgeable about the Accord's fit and finish as well as showing me all the newest features. He showed me a few other vehicles and answered all my questions. Finance Manager, Tom Henschel stepped in after the test drive and went over all the options for purchasing as well as potentially leasing a vehicle and determined what would fit for me, not pushing ANYTHING I was not comfortable with doing. Both were extremely professional and courteous, listening to my wants and needs for the upgrade. Beejan Roohian was my final finance team member interaction, stepping in to complete all the final paperwork. He walked through everything efficiently, answering all questions and finished up all the paperwork in a timely manner. I left Manly in an upgraded vehicle feeling as if I was the only person buying a car that day. Thank you to Manly Honda for training team members to work collaboratively and communicate uniformly so that it was clear everyone was on the same page for the customer. I would highly recommend Manly Honda to anyone for service, upgrading a newer used vehicle or purchasing a brand new vehicle. More

by amyjo.smith88 Verified Customer Verified Customer

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Not Satisfied We were dealing with Alex & Sean. Sean told us the price couldn't be changed.when there were other dealers selling same year, make, model w/similar We were dealing with Alex & Sean. Sean told us the price couldn't be changed.when there were other dealers selling same year, make, model w/similar mileage for $2-3,000 less! I wish we could have left, but were stranded w/o vehicle from having to return a Carmax Forester needing repair. Seam lowed final price by giving better percentage rate after we were just told why that was so high & couldn't be changed. Then he said he could only do so by adding in Extended Warranty and GAP. I feel worked over and backed into corner without a choice. Wished I would have called their bluff and taken that Uber! More

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Lease new car Walking in the door I felt a bit apprehensive, I did have an idea of what I wanted but having leased vehicles from other vendors knew that an "upscale Walking in the door I felt a bit apprehensive, I did have an idea of what I wanted but having leased vehicles from other vendors knew that an "upscale" was probably in my future. The sales staff at Manly were so professional and not once did they to sway me into leasing a more expensive car. I received a very fair price for my trade-in and could not have been happier by how I was treated. Our finance officer was also extremely professional and courteous. I would recommend Manly Honda to anyone who is interested in purchasing or leasing a beautiful, dependable car coupled with a no hassle sales and finance experience. More

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Pleasant Experience I had a pleasant experience purchasing a Honda Odyssey at Manly Honda. The sales agent we worked with was very helpful and knowledgeable in answering I had a pleasant experience purchasing a Honda Odyssey at Manly Honda. The sales agent we worked with was very helpful and knowledgeable in answering all our questions. The purchase process was smooth, though a bit long. I also got a good deal trading in my old vehicle. Manly Honda was able to bump up the trade-in price close to Kelley Blue book trade-in value. Love the expresso machine! More

by zhiwen2000 Verified Customer Verified Customer

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Amazing first car buying experience The first dealership I’ve been to and I don’t plan on going anywhere else. Alex and Justin were both so pleasant and helpful that the stressful experi The first dealership I’ve been to and I don’t plan on going anywhere else. Alex and Justin were both so pleasant and helpful that the stressful experience was made easy and fun. I understood everything at every step and felt in control and informed with every decision. I’m extremely happy with my car and will definitely return in the future. More

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Awesome team!! As we were Looking for Honda Accord we came across one we were semi-intrested in,here at Manly Hinda, we came in from Stockton and worked with Luis Ma As we were Looking for Honda Accord we came across one we were semi-intrested in,here at Manly Hinda, we came in from Stockton and worked with Luis Magana, who was great! His zero pressure approach and personanilty is definately the reason we came back and bought our car. When we were ready Luis took the time on his day off to make us feel more than welcomed to come back in and referred us to Alex Iniguez, who was just as awesome. He made us feel relaxed and at home and took care of us just as Luis did. He took us on a second test drive and answered our questions. Being late in the evening Alex was attentive and patient. In finance Niel was the cherry on top. His positive attitude and awesome stories gave us the boost we needed for a long drive home. We will be definatly be recommending this place to all our family and friends! Thank you! More

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