Alex Irlin | Page 2

I have had such bad luck with the quality of Subaru vehicles. This bothered me less than the lies and finger pointing that their service centers performed repeatedly in the 15+ years I battled with the vehicles. This bothered me less than the lies and finger pointing that their service centers performed repeatedly in the 15+ years I battled with them. Hyundai have flipped the switch. I'm actually getting service I can trust and people of there word. I have to pinch myself. It feels unreal. More

by Ailingrichman Verified Customer Verified Customer

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I went into the auto company and the GM and service was excellent, They were kind and thoughtful. I have been telling all my friend and people I don’t know. I was treated with such respect and concern and excellent, They were kind and thoughtful. I have been telling all my friend and people I don’t know. I was treated with such respect and concern and they corrected my issue right away. They have the best auto company I have ever been at. I drove a Lexus before my Hyundai experiments. I initially had a smaller Hyundai and then bought my current SUV from Hyundai. I see no reason to consider a Lexus again unless it was free. The Hyundai has so may great features. When I bought the SUV at Hyundai the buying process is so streamlined I was in and out of there. They are professional all the way and they listen! I truly thank God for them. They all are fantastic and my choice go forward of a great auto dealership! They are so nice, I wouldn’t mind working there. What a great group!!! I am impressed. More

by Lookasyoung Verified Customer Verified Customer

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The service was fast, and everybody was very friendly. It was also nice that they washed my car when it was done. It was also nice that they washed my car when it was done. More

by HEATHERJOSCHMIDT Verified Customer Verified Customer

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The dealership was very welcoming, sales people were friendly and knowledgeable, the finance department was low key and very efficient, never felt like they were trying to sell me something I didn’t wan friendly and knowledgeable, the finance department was low key and very efficient, never felt like they were trying to sell me something I didn’t want. Great overall customer service, we were very happy with our experience. More

by Perryviewfarm Verified Customer Verified Customer

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Great service, I recommend Genesis of Bloomington to anybody for their servicing needs. Great job! anybody for their servicing needs. Great job! More

by stpaul1998 Verified Customer Verified Customer

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Wonderful sales team that answers all your questions and helps you find a car that best fits your needs and budget! The finance process was also very clear and took no time at all! helps you find a car that best fits your needs and budget! The finance process was also very clear and took no time at all! More

by KL Verified Customer Verified Customer

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The service center had my car 11/30/22-2/24/23. Communication was non-existent the majority of that time. Many unanswered voice mails. Calling me in February 2023 panicked and asking if I still had Communication was non-existent the majority of that time. Many unanswered voice mails. Calling me in February 2023 panicked and asking if I still had one of their loaner cars. Telling me the prior authorization for my oil consumption test got lost. Making me wait around on my day off to come get my car and then calling me at 5pm to say they are suddenly doing scopes now. And wanted my car back now in 200 miles rather than 500-1,000 to check the oil as previously explained, so what, 2 days later? In a car that is burning all of its oil? They eventually replaced my engine under warranty. Initial notes indicate a knock was heard in my engine upon receiving my car, so why keep it and do nothing for 2.5-3 months? The service center’s knack for changing plans with no communication or notice almost left me stranded at their dealership at close when I went to get my car 12/1/22 as planned. They hadn’t done an oil change as promised, so my car was there over 24 hours for no reason. When I finally got my car back 2/24/23, I immediately drove to a different dealership and bought a brand new car. I would never spend $30,000+ somewhere with zero communication skills. I enjoyed the aggressive texts from Nancy after none of my voicemails were returned for months. And the list of suggested repairs after horrendous communication. One person texted me 11/30/22 no problem, and Nancy was able to text me, so you had my correct number. And I left it several times in every voicemail. More

by kellie.koppes Verified Customer Verified Customer

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Personal, kind service. answered all questions and provided good information. Car came sooner than expected! Ben and Luis were great to work with. answered all questions and provided good information. Car came sooner than expected! Ben and Luis were great to work with. More

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This dealership was amazing to deal with! I bought a new Genesis GV8 and sold my old car—all parts of the transaction were smooth, clear, and seamless. Alex (GM) is who I spoke with initia I bought a new Genesis GV8 and sold my old car—all parts of the transaction were smooth, clear, and seamless. Alex (GM) is who I spoke with initially and he was extremely knowledgeable, resourceful, and helpful. He then lined me up with Nick in sales who was there for me every step of the way in a tentative and supportive manner. I couldn’t be happier with the service provided and Nick’s knowledge of the GV80. He is genuinely passionate about the vehicles and was dedicated to specifically tailor to my needs to find me the best vehicle. The Genesis has been a perfect fit for everything that I wanted and hoped for! I HIGHLY recommend Luther Bloomington Hyundai to EVERYONE! Ask for Nick-- he will help you every step of the way! More

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I had a great experience with the Luther Hyundai dealership. Very pleased with the outcome. dealership. Very pleased with the outcome. More

by Dustin.Postell Verified Customer Verified Customer

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