"Disappointed, Intimidated, and told lies"
Mr. Larry Ortega (GM of Larry H Miller Avondale Jeep)
I had the worst attempted car buying experience a person could ever have. From the beginning I told my salesperson unless they were willing to go a certain percentage off the MSRP I was not interested in purchasing a vehicle from them. He agreed it would be a waste of both of our times and agreed to my expectations after verifying with the powers that be. After numerous hours of working on my getting what I expected for my trade and the percentage off the MSRP, I was told “My Transmission was shot” and “I don’t want your trade” and “Nobody will want my trade”. I then thanked the Salesman’s Lead Manager for giving me the very important information about my pristine 2012 BMW 750I with 60k miles on it because in order to make such statement I was certain he was a qualified Master Mechanic with the knowledge and experience to diagnose my vehicles issue without even opening the hood. To top it off he wouldn’t honor the committed percentage off of the MSRP he agreed to from the beginning….there went several hours of my time after being lied to in numerous ways. I took my vehicle to the BMW dealer who was the only person to service that vehicle….they quickly recommended a coil change (cost of coil under 80.00). The strangest thing ever is…..Larry H Miller Surprise now owns my business and they also gave me what I was asking for my BMW. There are times when Management has to delivery sensitive information to customers that they don’t like or want to hear….My feedback to the GM …Mr. Ortega is to coach your employee’s to not make false statements EVER, and to practice how to deliver a messages to customer’s with respect and dignity. As a GM for a different type of business in Phoenix I have always coached my upper management to never lie to customers and always treat them with respect even when trying to deliver a message they may not want to hear my hopes are you will do the same.
Other Employees Tagged:
Usure of the Sales Person's name
All they guys banded together to get me a good deal with good payments for my daughters first car. They made the process fast and worked with me the whole time to get everything done quickly. Honestly the best car buying experience I had. First time leaving a dealership 100% happy with what I purchased. Should have came to them when I got my car. Big thanks to Maurice for all the running back and forth handling things with finance and cant forget the awesome hot dogs my daughter said she will be back for more.
"Alex and Ryan are amazing!!!"
I previously in 2016 had a terrible experience here. However Alex and Ryan completely turned that around for me and provided excellent service! They even got me into a beautiful Jeep and its exactly what I wanted! Would definitely recommend them to family and friends.
"Friendly, stressfree, professional."
- Maria & Brandi Rojas
My experience was very good . I have been to other dealerships and the pressure of sales men is overwhelming.. I had a lot doubt when I walked in to Larry H Miller do to my previous experience Iwas supposedly approved for a Dodge charger signed paper work and had it for a month when I received a call from the dealer ship telling me I had to bring the car back. That no bank had approved me. It was heart wrenching to have to take the back, not only that my credit was ok and after that experience my credit had dropped. I expressed that to Alfred and he made sure I felt comfortable and secure with there service. And I do thank him lots for his service and the comfort and professionalism he provided to us.
"Recently purchased 2018 Jeep Compass "
Alex was great I will recommend him to everyone I know who is trying to get a new car. Very nice and cool dude and the process of getting a new vehicle was fast if I could rate him 10 stars I would thanks again Alex.
"Flat out great"
I had a wonderful experience and hope to have more with the LHM team. They took care of all my needs and Alex was very helpful to get me what I wanted. GIVE HIM A PAY BUMP. Lol
"Everyone was very nice and friendly"
I went to get an oil change then I needed to check my sensors Alex was very nice and trying to help me get that done he tried every option he could to help me fix the sensors it didn't work because my tires that I put on
"My own car Guy"
Alex made my first car buying experience exciting and was very professional. I was given many options to choose from and wasn't pressured at all.
"Great buying experience "
Everyone from Alex to Finance was great. Alex went above and beyond to help me in getting the Jeep I wanted. Large selection to select from.
Saw Dealswithalejandro on instagram and Alex did everything he could to get my first car. All the managers and we're great. Love my vehicle!!