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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8
911 Reviews

Dealership Experience

12 yrs, 8 mos

Industry Experience

15 yrs, 3 mos

Languages Spoken

English English

4.8

911 Reviews

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911 Reviews of Alex Marcel

October 07, 2025

Dealership Rating
Employee Rating

Friendly , knowledgeable , Terry clean place , first time at dealer . I waited . What he told me is the time I waited for car More

by rhealx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

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Oct 08, 2025

Honda of Valley Stream responded

Hi, thank you for sharing your experience and recognizing Terry for providing friendly and reliable service. Please reach out if there’s anything else we can do for you.

October 07, 2025

Dealership Rating
Employee Rating

The dealership was very clean and organized. Alex was an excellent agent and kept me informed about the progress of my car at all times. My visit was not as long as inspected which made it even More

by mrsiolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 08, 2025

Honda of Valley Stream responded

Hi, thank you for sharing your experience and recognizing Alex for keeping you updated and making your visit efficient and pleasant. Please reach out if there’s anything else we can do for you.

October 01, 2025

Dealership Rating
Employee Rating

Alex Marcel was very friendly and pleasant. He answered all my questions and kept me informed with what was going on with my car. More

by LIL_SQUIRREL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2025

Honda of Valley Stream responded

Hi, thank you for sharing your experience and recognizing Alex Marcel for his helpful communication and support. Please reach out if there’s anything else we can do for you.

October 01, 2025

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Employee Rating

Alex went above andabove to keep me informed and was very helpful with future reccomedations. Nice More

by yolanda_stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2025

Honda of Valley Stream responded

Hi Yolanda, thank you for sharing your experience and recognizing Alex for keeping you updated and providing helpful recommendations. Please reach out if there’s anything else we can do for you.

September 25, 2025

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Employee Rating

Alex Marcel and the hard working people at the service department are nothing short of amazing. We would definitely recommend Honda of Valley Stream. More

by JOZONE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

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Sep 26, 2025

Honda of Valley Stream responded

Hi, thank you for sharing your experience and recognizing Alex Marcel and the service team for their outstanding support. Please reach out if there’s anything else we can do for you.

September 21, 2025

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Employee Rating

Service was excellent. My advisor explained the services I needed.and I was out on time More

by MARCELALYSSA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Honda of Valley Stream responded

Hi, thank you for sharing your experience and pointing out how well your advisor guided you and kept everything on schedule. Please reach out if there’s anything else we can do for you.

September 09, 2025

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Employee Rating

Marcel is very good with the customer and trustworthy, always has a smile i love the service More

by DROSS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2025

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad Marcel’s friendly and reliable service continues to make a great impression. Please don’t hesitate to reach out if you need anything.

September 08, 2025

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Employee Rating

Service was friendly. 3 hour wait for an oil change on new car—too long More

by reknecht68
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 10, 2025

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

September 08, 2025

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Employee Rating

Very good service on my Honda, I was informed went was ready by my phone and that was good. More

by simmons114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2025

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad the service went smoothly and that the communication kept you updated along the way. Please don’t hesitate to reach out if you need anything.

September 05, 2025

Dealership Rating
Employee Rating

Great service with minimum wait time. Nice space, and I was able to do my work while waiting. Marcel's service is excellent, and he is always approachable More

by TIMDAWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 08, 2025

Honda of Valley Stream responded

Hi there, Thank you for your review! We’re glad Marcel’s support and the comfortable environment made your visit smooth and convenient. Please don’t hesitate to reach out if you need anything.

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