Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 2

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8
987 Reviews

Dealership Experience

13 yrs, 6 mos

Industry Experience

16 yrs, 1 mo

Languages Spoken

English English

4.8

987 Reviews

Write a Review

987 Reviews of Alex Marcel

July 13, 2026

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Employee Rating

I don't have an AWD vehicle, but a recommended service was only for AWD vehicles. More

by ktbendo
Service Price Transparency
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Recommend Dealer
Yes
Jul 13, 2026

Honda of Valley Stream responded

Thank you for flagging this! We apologize for the confusion and will make sure our team is more attentive in tailoring recommendations to each specific vehicle. Don't hesitate to reach out if there is anything else we can help with!

July 08, 2026

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EVERYTHING WENT SMOOTHLY ENJOYED THE EXPERIENCE THERE SERVICE WAS FLAWLESS The staff was very knowledgeable More

by puggymarlin
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Service Communication
Recommend Dealer
Yes
Jul 15, 2026

Honda of Valley Stream responded

Hi there! Thank you for the fantastic feedback! We are so glad everything went smoothly and that our team made a great impression. We look forward to seeing you again!

July 08, 2026

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All their staff are kind and approachable. they will make sure that you can get your car in no time. More

by WALDERICOSORIANO
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Recommend Dealer
Yes
Jul 13, 2026

Honda of Valley Stream responded

We appreciate you sharing that! We are glad the team made you feel welcomed and got you back on the road without delay. Don't hesitate to reach out if there is anything else we can help with!

July 08, 2026

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Although I only ask for Mr. Marcel when I bring in my car for Service. Mr. Brendon was just as good. More

by KHATCHIG
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Martinez

Jul 13, 2026

Honda of Valley Stream responded

That is a great compliment for both of them! We are glad Mr. Brandon was able to deliver the same level of care you have come to expect from Mr. Marcel. We will make sure they both hear this. Don't hesitate to reach out if there is anything else we can help with!

July 07, 2026

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Mr. Marcel has always been very professional and courteous. He answers my questions and explains things so that I can understand. More

by TRICEC1118
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Recommend Dealer
Yes
Jul 13, 2026

Honda of Valley Stream responded

We are so glad Mr. Marcel continues to take such great care of you! His ability to communicate clearly and make customers feel at ease is something we truly value. We will make sure he sees this. Don't hesitate to reach out if there is anything else we can help with!

June 30, 2026

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very easy to schedule an appointment. the waiting area is clean and has space for doing work, good snack options generally quick and friendly service, just slower around 12-2 More

by sendsamimamail
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Recommend Dealer
Yes
Jul 06, 2026

Honda of Valley Stream responded

Thank you for the honest feedback! We are glad the scheduling process and waiting area hit the mark. We appreciate the heads up about the midday slowdown and will look at ways to keep things moving consistently throughout the day. Don't hesitate to reach out if there is anything else we can help with!

June 29, 2026

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Briyanna jones was very helpful with scheduling my appointment. She also provided me with good information of what my recall is and how long it would take More

by ez
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Recommend Dealer
Yes
Jun 30, 2026

Honda of Valley Stream responded

Hi there! Thank you for the kind words! We are glad Bryanna made the scheduling process easy and kept you well informed about your recall. We will make sure she knows you appreciated it. Don't hesitate to reach out if there is anything else we can help with!

June 27, 2026

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The staff are customer friendly and I would recommend any one to them they put their customers first More

by nickelmclaren84
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Jun 29, 2026

Honda of Valley Stream responded

Hi there! Thank you for the kind words and the recommendation! We are glad our team always puts customers first. Don't hesitate to reach out if there is anything else we can help with!

June 27, 2026

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This is the worst experience I had. the young lady at the cashier gave me attitude and was on her phone the whole time while talking to me and yelling at me to hurry up and pay and they More

by Danny habib
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Recommend Dealer
No
Jul 15, 2026

Honda of Valley Stream responded

We apologize your experience was less than satisfactory. We are very interested in hearing the details, however, we are unable to locate you in our system. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

June 26, 2026

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The dealership completed the required maintenance successfully. The staff acted very professionally. They explained the required work very clearly. More

by pfsqdancer
Service Price Transparency
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Recommend Dealer
Yes
Jun 30, 2026

Honda of Valley Stream responded

Hi there! Thank you for the kind words! We are glad the team explained everything clearly and got the maintenance taken care of. Don't hesitate to reach out if there is anything else we can help with!

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