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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 42

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

November 16, 2023

Dealership Rating
Employee Rating

I like the customer service the communication with the staff and the professionalism. Keep up the good work. More

by COULVERSON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia

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Nov 21, 2023

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 16, 2023

Dealership Rating
Employee Rating

Very clean and service is fast and people are very friendly, I would highly recommend service here More

by JOEYCACA82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Eduardo Balza, Rich Billingsley, Jorge Ron-Suarez, Daniel Sanchez

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Nov 21, 2023

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 15, 2023

Dealership Rating
Employee Rating

Horrible service. I will not return to this honda service center. Your manager Marcel is very unprofessional and your staff is also rude and unprofessional. Wait More

by rocpr75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Willie Mejia, Clara Torres , Daniel Sanchez

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Nov 22, 2023

Honda of Valley Stream responded

We apologize if you feel an hour is too long to wait for an oil change, however it is our standard time for the task. Please reach out if you would like to discuss this matter further to Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

Nov 22, 2023

rocpr75 responded

Again i arrived at 700 and still by 900 my car was not ready. That is NOT an hour. It was two. My car was NOT delivered until 930. 2/12 hours.

Nov 22, 2023

rocpr75 responded

Also my complaint was edited. Thank you.

November 15, 2023

Dealership Rating
Employee Rating

Service was fast, and the staff was respectful. I will return to Honda of Valley Stream More

by Shydae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2023

Honda of Valley Stream responded

Thank you for the excellent review and the time you spent leaving it. We are pleased to have exceeded your expectations and look forward to working with you again. Please reach out if there is anything else we can assist you with.

November 15, 2023

Dealership Rating
Employee Rating

Marcel very nice pleasure to deal with he helped me out with few things I needed help with More

by docnurse94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2023

Honda of Valley Stream responded

Thank you for the excellent review and the time you spent leaving it. We are pleased to have exceeded your expectations and look forward to working with you again. Please reach out if there is anything else we can assist you with.

November 13, 2023

Dealership Rating
Employee Rating

Very good customer service, the staff are very well trained overall if I could give a 100 stars I would Do it a 100 times my go to place for my car service More

by marviarodney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2023

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 10, 2023

Dealership Rating
Employee Rating

Alex is a great service manager. The waiting area is clean and quite. I usually can work remote there. More

by mrscottdowling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2023

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

November 08, 2023

Dealership Rating
Employee Rating

I waited 4 hours for an oil change when I was told it would be 90 minutes No communication during this whole process My car had a terrible odor in it when my car was done The least they could have d More

by mjaje5
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Nov 08, 2023

Honda of Valley Stream responded

We are unable to locate you in our system from the name given. Please respond privately with your name so that we can locate you and reach out to help resolve this issue. Thank you!

Nov 28, 2023

Honda of Valley Stream responded

We sincerely apologize for the wait and level of service at your appointment. Honda of Valley Stream strives for the highest quality service and it seems that is not what you received. Please accept our apologies, and we sincerely hope you will give us another chance. If you have other questions or concerns, please contact Willie: 516-812-5302 or Antwone: 516-285-6655 extension 134.

November 08, 2023

Dealership Rating
Employee Rating

Always a good experience with the service department. All the work that needed to be performed was explained to me as well as the cost. The work was completed in a timely manner. More

by miphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2023

Honda of Valley Stream responded

Thank you for always returning to us. We love our customers. Thank you for the 5-star review and let us know if there is anything else we can do for you. We look forward to seeing you again.

November 08, 2023

Dealership Rating
Employee Rating

The service was excellent. Mr. Alex Marcel is very knowledgeable and that helped me a lot .Thanks More

by al1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 08, 2023

Honda of Valley Stream responded

Thank you for choosing us for your service needs and for the kind words for Alex. We appreciate it. Let us know if there is anything else we can do for you. We look forward to working with you again.

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