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Alex Marcel

Overview Reviews (981)

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Alex Marcel

Alex Marcel | Page 98

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8

981 Reviews

Overview Reviews (981)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

981 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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981 Reviews of Alex Marcel

December 17, 2020

Dealership Rating

Employee Rating

The service department has always provided me with amazing, fast, and thorough service. Their team is always courteous and attentive every time I need my car looked at for inspection or work. amazing, fast, and thorough service. Their team is always courteous and attentive every time I need my car looked at for inspection or work. More

by AJ1993

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Michael Saifer, Willie Mejia, Clara Torres , David Palmer

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Dec 22, 2020 -

Honda of Valley Stream responded

Aj1993, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 17, 2020

Dealership Rating

Employee Rating

Knew my car, good recommendations, done on time, no extra or hidden costs , drop off at train station arranged at their suggestion, open for long hours extra or hidden costs , drop off at train station arranged at their suggestion, open for long hours More

by EDWARDCKATZ

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres , David Palmer

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Dec 22, 2020 -

Honda of Valley Stream responded

Edwardckatz, thank you for your kind words and this wonderful review! Thank you again for leaving us this response!

December 16, 2020

Dealership Rating

Employee Rating

Marcel was extremely helpful. In addition to being there for an oil change. I also needed transmission service which he suggested that I have done while I was there. for an oil change. I also needed transmission service which he suggested that I have done while I was there. More

by DJONES57

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 22, 2020 -

Honda of Valley Stream responded

Djones57, thank you for your kind review; we are happy to pass along your comments to the team here at Honda Of Valley Stream! We hope to see you soon!

December 16, 2020

Dealership Rating

Employee Rating

They listened to my concerns about my car and fixed the issue. Will continue to bring my vehicle to Honda of Valley Stream. Thank you! issue. Will continue to bring my vehicle to Honda of Valley Stream. Thank you! More

by sprice0607

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 22, 2020 -

Honda of Valley Stream responded

Sprice0607, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

December 16, 2020

Dealership Rating

Employee Rating

Thank you for always helping me, most of all your patience. Amazing service. Marcel gets employee of the year in my book. I can always depend on your professionalism. Hope you get recognized as you d patience. Amazing service. Marcel gets employee of the year in my book. I can always depend on your professionalism. Hope you get recognized as you deserve. More

by nelsonb130

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 22, 2020 -

Honda of Valley Stream responded

Hi Nelsonb130, thank you so much for your positive comments about Honda Of Valley Stream and Marcel! We look forward to your next visit! Take care!

December 16, 2020

Dealership Rating

Employee Rating

Very good customer service experience. My car was finished within an hour and a half. I got a early Saturday appointment for my car to get an inspection. finished within an hour and a half. I got a early Saturday appointment for my car to get an inspection. More

by daammgina

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 22, 2020 -

Honda of Valley Stream responded

Daammgina, We're glad to hear we delivered such a great service experience. If there's anything further we can do for you, we are happy to help! Thanks for taking the time to leave us this information about your recent visit. Take care!

December 11, 2020

Dealership Rating

Employee Rating

Alex Marcel and Clara Torres are extremely good in their work and very supportive. Their customer service skills are unquestionably one of the best at Honda. work and very supportive. Their customer service skills are unquestionably one of the best at Honda. More

by MANSARAYFODAY867

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Brittany Brown, Clara Torres

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Dec 17, 2020 -

Honda of Valley Stream responded

Mansarayfoday867, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

December 10, 2020

Dealership Rating

Employee Rating

The staff was friendly and efficient though I did not meet the technicians. The wait was a little long. There was more than adequate ability to social distance. meet the technicians. The wait was a little long. There was more than adequate ability to social distance. More

by KNICOLEAU

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Dec 22, 2020 -

Honda of Valley Stream responded

Hi Knicoleau, thank you so much for your positive comments about Honda Of Valley Stream! Thank you again for leaving us this response!

December 10, 2020

Dealership Rating

Employee Rating

I do like your services and I strongly recommend Honda of Valley stream to everyone who has Honda or other brand of vehicle. Thanks a lot Valley stream to everyone who has Honda or other brand of vehicle. Thanks a lot More

by ATAKEJ

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

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December 10, 2020

Dealership Rating

Employee Rating

I have been having my Hondas serviced here for many years. I recommend this dealer because of the excellent and quick service in the service department. The facility is clean and safe. years. I recommend this dealer because of the excellent and quick service in the service department. The facility is clean and safe. More

by M

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 22, 2020 -

Honda of Valley Stream responded

M, thank you for your kind review; we are happy to pass along your comments to the team here at Honda Of Valley Stream! If you have any further questions, please don't hesitate to reach out!