"Just had to check couple of signs that we’re popping up"
Alex Ortiz from Walters Audi, has helped me so much and I am very grateful for that. Very kind, and such a whole hearted person. Couldn’t ask for a better service person.
Thank you Alex
Always have a great experience. Alex Ortiz is always professional and personable. Wouldn’t take my car anywhere else. The drive is worth it. Thanks Alex and Walters Audi!
It helped a lot to have a service advisor be able to communicate with me by text. Alex Ortiz was very responsive and accommodated me really well, overall service in the car was great.
"Alex Ortiz, My "personal" service manager"
- '17 A4
I bought a 2017 A4 Prestige, used, at a northern CA dealership. I live in Riverside and have taken my Audi to Walter's twice for service. I have had a less than pleasant experience with service departments (BMW, Honda) in the past and have avoided taking cars to dealerships for service. In those instances, the sales people treated you like family and the service manager treated you like a stranger. I took my A4 in for it's 10k service (free) and was impressed with Mr Ortiz knowledge, courtesy and attention to detail. It was the power of Alex's personality and the professionalism of the service department that brings me back when I'm due for service.
Alex Ortiz was very professional and informative. I would definitely recommend this dealership to anybody because of their exceptional service. I was made aware of my car's status in a timely manner and provided with a vehicle to use while mine was being serviced.
"So happy with the service. "
- Mrs. Rodemoyer
Thank you so much to Todd, who helped my husband and I pick out our brand new 2018 Audi A4 (in scuba blue 😉) you made our experience great and were so helpful and quick to answer questions and explain everything. Appreciate the honesty.
💙 The Rodemoyers
"A persons word and honor mean something - thank you"
I have to be very impressed or pissed to write a review, everything in between is just a person doing their job, nothing extra. In this case its the 1st reason. My service writer - Alex displays a great deal of patience, his follow up and communication of the process is top notch. But the thing that really compelled me to go ahead and write this review is that he showed himself to be a man of honor by being true to his word. Something you don't come across everyday these days. The short of it is that I had an issue; I anticipated push back, Alex said he would take care of it, because of the nature of the issue I was skeptical. He took my car and in typical fashion he kept me well informed, on top of that did exactly what he said he would do and resolved the issue. No fuss, no manager involvement, no exorbitant wait time, just resolution... = happy guy.
Alex Ortiz is a very professional service rep. I do have an issue with the service techs: had my 2011 Audi A6 in for an airbag recall. Service paperwork said they checked all systems/fluids. 20 miles later my low oil level light came on. Interesting. Fortunately I always carry an extra quart of oil with me. I mentioned this to the service department the same day. Still waiting to hear back...
"Mycal Heffner and Alex gave excellent service!"
- Gene and Judy
I love the Royal Treatment my husband and I received when we brought the Audi in to service.
I'd recommend this dealership any day.
"My third visit to this dealership. Great service every time."
- Chocolate Q5
I brought my Q5 in for beak noise. Right away I knew the mechanics and service personnel ( Stacy Samuel and Alex Ortiz) would take good car of my car. They didn't let me down. I didn't have to work on this day so I waited in the lounge area. Hot coffee and danishes mmmm. New beaks and rotors on a European car aren't cheap but Walters stepped up with some surprise discounts. Wow! Who doesn't like discounts? But the real joy was the the sense of security in knowing my car had been serviced by top professionals and my girl was again running at peak performance.
Thank you Stacy for taking such good care us.