Alex Robles | Page 2

Audi Fort Lauderdale was very accommodating to schedule changes and friendly. Thank you for your help changes and friendly. Thank you for your help More

by KGEBAUER Verified Customer Verified Customer

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Great work was performed. I want to thank Steve Kincaid, the mechanic Rashid (do not know how to write his name), and everyone involved in the repair. I want to thank Steve Kincaid, the mechanic Rashid (do not know how to write his name), and everyone involved in the repair. More

by LUISROJAS06_1 Verified Customer Verified Customer

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My vehicle was at Audi Fort Lauderdale for over a week for an A/C-related concern, and the service was unacceptable from start to finish. My service advisor, David Davidian, was completely non-communic for an A/C-related concern, and the service was unacceptable from start to finish. My service advisor, David Davidian, was completely non-communicative throughout the process. Calls went unanswered, texts ignored, and even emails were not replied to unless I repeatedly followed up myself. Even worse, the service manager, Alexander Robles, was copied on emails regarding these concerns and never once stepped in or attempted to assist. That alone tells you everything you need to know about the culture of this service department. What made the experience even worse was their continuous insistence that I had to approve and pay roughly $2,000 for a rain/light sensor replacement before they would properly diagnose the A/C issue. They repeatedly pushed customer-pay work instead of standing behind the factory warranty or attempting to genuinely help resolve the concern. The most telling part? Another Audi dealership repaired the rain/light sensor and addressed the A/C concern under warranty within a single day, without any of the pushback, delays, or games. Night and day difference in professionalism, technical competence, and customer treatment. This experience made it painfully obvious that Audi Fort Lauderdale is far more interested in racking up a customer-pay bill and chasing commission rather than genuinely helping the consumer or standing behind the Audi brand. The constant changing explanations, poor communication, and refusal to properly support a warranty concern were beyond frustrating. I will never use this dealership again to service mine or my wife’s Audi. Save yourself the headache, wasted time, and stress. Make the drive to another Audi dealership. Don’t bother with the service department — or lack thereof — at Audi Fort Lauderdale. More

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Had a nice experience with servicing my car. Jean was very helpful and attentive with the whole process. Jean was very helpful and attentive with the whole process. More

by PETER789159@hotmail.com Verified Customer Verified Customer

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Good experience. Service was good. Reception was good. Wait one good. Overall everything was fine. Service was good. Reception was good. Wait one good. Overall everything was fine. More

by LFSHOLLYWOOD Verified Customer Verified Customer

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Great service, I would highly recommend it. Never was treated better in any of the past dealers that I’ve been. Never was treated better in any of the past dealers that I’ve been. More

by José Hernández Verified Customer Verified Customer

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My salesman and the clerk that assisted me at the service counter was caring and excellent. counter was caring and excellent. More

by PENIVYBOYS Verified Customer Verified Customer

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Best customer service ever at an auto dealership ! 5 out 5 rating due to Annalee Ramppersad ! She immediately attended to us upon arrival, was friendly, courteous, knowledgeable, professional and cari 5 out 5 rating due to Annalee Ramppersad ! She immediately attended to us upon arrival, was friendly, courteous, knowledgeable, professional and caring ! Annalee took the time to explain every little detail about what services would be provided for our 2020 Audi Q5 for our 5 year service check ! Service technician immediately provided a video text explaining the condition of our car, and what was needed ! Warp speed 1.5 day turn around time from drop off to pick up ! Complimentary uber services back from dealership and return to home @ Pompano Beach ! Quick determination of Car Max extended warranty applicability ! Complimentary car wash ! Service tech was great and thoroughly knowledgeable ! Annalee took the time after service was completed to give us a quick tutorial on the numerous features of the Q5 ! It was soooooo nice to have my expectations exceeded for once ! This was our first visit to Audi Fort Lauderadale , and we anxiously wondered what type of experience we would receive ! We will definitely return to this dealership for all future Audi services ! There is no doubt in my mind that Annalee Ramppersad will move up the ranks at Audi, from Service Consultant to Service Manager ! Please send this to Corporate Audi ! I think Annalee should be giving Service Consultant training classes based on her outstanding skills ! I would have rated Annalee at 7 stars but 5 stars was the max rating available ! Please show this review to Annalee, and to Corporate Audi ! Please put this in her personnel file! And please reward Annalee for her outstanding, spectacular, exemplary service ! More

by gaudio_edward_g Verified Customer Verified Customer

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Audi Ft lauderdale always makes service and all interactions very seemless and smooth. Its a pleasure to deal with all of the people ive come into contact. interactions very seemless and smooth. Its a pleasure to deal with all of the people ive come into contact. More

by SMARC2131 Verified Customer Verified Customer

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Great Service and Value. We appreciate the support and love going to Audi Fort Lauderdale! We appreciate the support and love going to Audi Fort Lauderdale! More

by PATRICKFARRAGHER Verified Customer Verified Customer

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