Alex Torres | Page 5

Envision Ford of Oxnard responded

I’m very glad to hear Alex provided such clear communication and professionalism while helping you with your check engine concern. Keeping you informed and walking you through each step is exactly how we want our customers to feel — confident and cared for. Thank you for recognizing his efforts and for trusting Envision Ford with your vehicle!

Envision Ford of Oxnard responded

I’m very sorry to hear about the condition of your truck at pickup and the unfinished work on your tailgate. That’s absolutely not the experience we want for our customers, and I understand your frustration — especially after being told we’d follow up. I’m going to look into this personally to ensure the repairs are completed promptly and correctly. Please reach out to me directly so I can expedite the process and make sure your truck is returned in proper condition. Thank you for bringing this to my attention — I appreciate the opportunity to make it right.

Envision Ford of Oxnard responded

I’m very glad to hear Alex turned your experience around and made things right. It’s great to know his professionalism and attention to detail helped restore your confidence in our service team. I’ll be sure to share your kind words with him — he’ll truly appreciate it. Thank you for giving us the opportunity to make things right and for trusting Envision Ford!

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re glad to hear you purchased your vehicle at a reasonable price and have trusted us with all of its service needs over the past three years, including warranty work and routine maintenance. That kind of loyalty truly means a lot to our team. We appreciate your continued trust and look forward to taking care of you for many years to come. — Ford of Oxnard Team

Envision Ford of Oxnard responded

I’m glad to hear Alex provided outstanding service and had your vehicle updated and returned promptly. We take pride in delivering quick, professional care, and I’ll be sure to share your kind words with him. Thank you for choosing Envision Ford — we appreciate your business!

Envision Ford of Oxnard responded

I’m glad to hear your recall service was completed ahead of schedule and that we could get your vehicle back to your wife sooner than expected. Timely service and communication are important, and it’s great to know we met your expectations this time. Thank you for trusting us with your vehicle — we appreciate your feedback!

Envision Ford of Oxnard responded

Thank you for sharing your experience. I’m glad to hear you were satisfied with the service itself and appreciated the added convenience of a Lyft ride. At the same time, I’m very sorry the work took two days to complete — we know how important it is to get your vehicle back as quickly as possible, and we’ll continue working to improve our turnaround times. Your feedback helps us do better, and we appreciate the opportunity to earn your business.

Envision Ford of Oxnard responded

I’m so glad we could resolve the recall issue on your Mustang EV smoothly. It’s great to hear Alex Torres provided such helpful support and that you found our team professional, friendly, and efficient throughout the process. I’ll be sure to share your kind words with Alex and the rest of the staff. Thank you for trusting us with your vehicle — we truly appreciate it!