Alex Torres | Page 4

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re glad to hear you purchased your vehicle at a reasonable price and have trusted us with all of its service needs over the past three years, including warranty work and routine maintenance. That kind of loyalty truly means a lot to our team. We appreciate your continued trust and look forward to taking care of you for many years to come. — Ford of Oxnard Team

Envision Ford of Oxnard responded

I’m glad to hear Alex provided outstanding service and had your vehicle updated and returned promptly. We take pride in delivering quick, professional care, and I’ll be sure to share your kind words with him. Thank you for choosing Envision Ford — we appreciate your business!

Envision Ford of Oxnard responded

I’m glad to hear your recall service was completed ahead of schedule and that we could get your vehicle back to your wife sooner than expected. Timely service and communication are important, and it’s great to know we met your expectations this time. Thank you for trusting us with your vehicle — we appreciate your feedback!

Envision Ford of Oxnard responded

Thank you for sharing your experience. I’m glad to hear you were satisfied with the service itself and appreciated the added convenience of a Lyft ride. At the same time, I’m very sorry the work took two days to complete — we know how important it is to get your vehicle back as quickly as possible, and we’ll continue working to improve our turnaround times. Your feedback helps us do better, and we appreciate the opportunity to earn your business.

Envision Ford of Oxnard responded

I’m so glad we could resolve the recall issue on your Mustang EV smoothly. It’s great to hear Alex Torres provided such helpful support and that you found our team professional, friendly, and efficient throughout the process. I’ll be sure to share your kind words with Alex and the rest of the staff. Thank you for trusting us with your vehicle — we truly appreciate it!

Envision Ford of Oxnard responded

I’m glad to hear Alex went above and beyond to take care of you and that your overall experience was truly 5-star. That’s exactly the level of service we strive to provide every customer. I’ll be sure to share your kind words with him — thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear Alex made your early morning service visit smooth and stress-free, from quick intake paperwork to keeping you updated throughout. Communication and efficiency make all the difference, and I’ll be sure to share your kind words with him. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear our team was able to accommodate you early, provide an Uber for your convenience, and even have your F-150 ready ahead of schedule. It’s great to know Daniel went the extra mile to walk you through resetting the infotainment system as well. That’s exactly the level of service we want for every customer. Thank you for trusting us with your recalls — we look forward to helping you again!

Envision Ford of Oxnard responded

Le agradezco mucho por su lealtad desde el 2020 y por confiar en nosotros para la compra de sus dos Ford Explorer. Nos alegra saber que cada miembro de nuestro equipo le ha brindado un trato excelente. Clientes como usted nos motivan a seguir ofreciendo siempre el mejor servicio. ¡Gracias por ser parte de la familia Envision Ford! 🚙🚙 — Nemer Sarriedine, Gerente G

Envision Ford of Oxnard responded

I’m so glad to hear you had such a positive experience and that our team made things easy with a ride home while your car was serviced. It’s great to know your vehicle was returned clean and that you left completely satisfied. Thank you for your kind words — we’ll keep working hard to deliver this level of service every time.