Alex Torres | Page 4

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re very sorry to hear that the shaking issue is still present after the service and the amount you invested. That’s understandably frustrating, and it’s not the outcome we want for our customers. We would appreciate the opportunity to review the work performed, re-evaluate the concern, and determine next steps to properly address the issue. Please contact our service management team so we can look into this further and help get this resolved. Thank you for bringing this to our attention—we take concerns like this seriously and want to make it right. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for such an amazing review! We truly appreciate you recognizing our dedicated team and professional technicians. It means a lot to hear that our service helped you identify future needs and build a repair plan to extend the life of your vehicle—that’s exactly what we strive for. Thank you for choosing Envision Ford and for trusting us with your vehicle. We look forward to being here for you for many miles to come.

Envision Ford of Oxnard responded

Thank you for taking the time to share this feedback. I’m truly disappointed to hear about your recent experiences—especially after purchasing five vehicles with us. What you described regarding missing equipment, lack of communication, missed follow-up, and feeling ignored is not acceptable and is not the experience we want anyone to have. I’d like the opportunity to personally look into this and help get it resolved. Please email me directly at nemer@envisionmotors.com with your name, best contact number, and any details you can share (dates of visit, advisor names if available, and what item went missing). Thank you again for bringing this to my attention.

Envision Ford of Oxnard responded

Thank you for the feedback! We’re glad to hear everything was addressed and that Alex kept you well informed throughout the process. We appreciate your patience and your understanding, and we’ll be sure to pass along your kind words to Alex. Thank you for choosing Envision—we look forward to seeing you again.

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear your service advisor consistently makes your visits quick and easy. Providing a smooth, efficient experience is always our goal. We appreciate your continued trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your loyalty and kind words! We’re thrilled to hear that our team consistently delivers the level of service you trust and deserve. It means a lot that you choose us for your vehicle’s care — we look forward to seeing you again next visit!

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for taking the time to share such thoughtful feedback. We’re thrilled to hear that Daniel consistently provides helpful, efficient, and attentive service. His commitment to ensuring work is completed properly, addressing details, and communicating promptly when issues arise truly sets him apart. We sincerely appreciate your kind words and your trust in our service department. Feedback like this means a great deal to our team, and we look forward to continuing to provide you with excellent service in the future.