Alex Wilson | Page 18

I was very uncomfortable. I don’t know the whole story however the woman in front of me was trying to be sold the same tires she bought last year. When another agent said they could take care of me becaus however the woman in front of me was trying to be sold the same tires she bought last year. When another agent said they could take care of me because I was waiting longer because of the upsell in front of me the agent automatically added a tire rotation on. I had gotten my tires rotated 3 days prior at another location and I did have it taken off however I was never asked if I wanted that service it was just added. My service person came out once the inspection was completed and reviewed with me the items that needed attention. Even then I felt as if I was being unsold a brake job which after asking I was told it would be a few more oil changes before I needed it. When returning with my bill the service person couldn’t even remember where I was sitting and went to the complete other side of the room. The experience left me very disappointed with the dealership. Nothing about personal customer service just up sell and get you out the door. I have been tii hi ink about trading in my vehicle and after this experience I most likely will not buy from DePaula More

by L Verified Customer Verified Customer

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I Always have great service on my truck at Depaula. I wouldn't go to any other dealership wouldn't go to any other dealership More

by tom Verified Customer Verified Customer

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Not as competent Can't even put the correct amount of oil in 21 2500 gas Silverado collision center is not much better oil in 21 2500 gas Silverado collision center is not much better More

by William Verified Customer Verified Customer

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My ChevyVolt needed a battery monitor, a part difficult to get because of global supply issues. I waited over 3 months for the car to be fixed. Rick,my service rep,did a great job keeping me informed throu to get because of global supply issues. I waited over 3 months for the car to be fixed. Rick,my service rep,did a great job keeping me informed throughout the process. More

by Kjbulko Verified Customer Verified Customer

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Friendly, knowledgeable, efficient, hospitable. All I need! I bring 4 vehicles there and will continue as long as this type of service continues. need! I bring 4 vehicles there and will continue as long as this type of service continues. More

by LEAHEYC151 Verified Customer Verified Customer

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Dealership was prompt and helpful. Completed my service on time and as expected. Everyone was pleasant on time and as expected. Everyone was pleasant More

by ROY-TEFT Verified Customer Verified Customer

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Have been working with Dave Plante for many years, since his retirement Rick has fit right into the Service Advisor position. his retirement Rick has fit right into the Service Advisor position. More

by JHAZELTON0 Verified Customer Verified Customer

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DePaula serviced my vehicle in a reasonable amount of time. Angela, who scheduled my appointment was very helpful and Jason the Service manager who stepped up as my advisor did a great job. time. Angela, who scheduled my appointment was very helpful and Jason the Service manager who stepped up as my advisor did a great job. More

by Emily.vanlee Verified Customer Verified Customer

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There could have been coffee or tea. No loaner car offered. No appointment made when I called, so when I showed up service dept was confused. Great service otherwise offered. No appointment made when I called, so when I showed up service dept was confused. Great service otherwise More

by Azaccoli Verified Customer Verified Customer

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We're very acomadating. Took care of everything I needed takin care of of. Kept me informed thru the whole process. takin care of of. Kept me informed thru the whole process. More

by CMOORE0409 Verified Customer Verified Customer

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