Alex Wolf | Page 22

Service appointment Excellent customer service as always. Pricing was very high for the requested repair Decided to wait and check other service centers for competitive Excellent customer service as always. Pricing was very high for the requested repair Decided to wait and check other service centers for competitive pricing . Detailing job was outstanding More

by ENIKOVOROS Verified Customer Verified Customer

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Benefits of Auto Sales Professional I met Ferman Sales Representative Alex Wolf several months before the expiration of my VW lease. During that time Alex learned of what I was looking f I met Ferman Sales Representative Alex Wolf several months before the expiration of my VW lease. During that time Alex learned of what I was looking for as well as my price range. A few cars met my criteria & Alex patiently kept me posted with integrity. I never felt the sales pressure so typical of most car sales. Two months before my lease expiration, a potential BMW arrived & Alex immediately brought it to my intention. I knew it was the perfect car, a BMW 335i M-Sport. Alex helped me with price, financing, & even taking my leased vehicle off my hands. He delivered to me an immaculate, certified BMW that I am so happy to be driving! More

by FRIEBER Verified Customer Verified Customer

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Very well done My fifth BMW purchase from dealership. Karl Alvarez has a great team to help you with your purchase and they are very professional. I will recommend t My fifth BMW purchase from dealership. Karl Alvarez has a great team to help you with your purchase and they are very professional. I will recommend to my friends More

by jefffresh11 Verified Customer Verified Customer

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Service Maintenance. I've been having all my Minis Serviced There since 2008. I'm on my 3rd Mini. They have Always Done a Great Job. Thanks. I've been having all my Minis Serviced There since 2008. I'm on my 3rd Mini. They have Always Done a Great Job. Thanks. More

by LAUGHDAY1 Verified Customer Verified Customer

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Best dealership experience ever Overall, Ferman BMW gave me the best experience I’ve ever had at a car dealership. Alex really took things over the top. Spent some time with my wif Overall, Ferman BMW gave me the best experience I’ve ever had at a car dealership. Alex really took things over the top. Spent some time with my wife and I going over features of the car, etc. as well as enetertain us while we waited for someone in finance to free up. Would definitely recommend for anyone shopping for a BMW to go to these guys! More

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First Car Alex Wolf is the best car salesman i have ever worked with. He made buying my first car so easy and painless. Best man for the job, no doubt, would 10 Alex Wolf is the best car salesman i have ever worked with. He made buying my first car so easy and painless. Best man for the job, no doubt, would 100% recommend him to anyone. Joe was also incredibly kind and easy to work with. More

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Knowledgeable and professional Alex Wolf listened to what I was looking for and didn't waste our time with showing me something I didn't want. Alex knows his product and was great a Alex Wolf listened to what I was looking for and didn't waste our time with showing me something I didn't want. Alex knows his product and was great at explaining pros and cons when I was comparing vehicles. He suggested certain features and I never felt pressed to buy or settle for something less. I would absolutely recommend Alex to my friends when shopping for their next BMW. More

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New BMW Had a great experience at Ferman BMW. Dealing with Alex was a pleasure . There were no surprises in the transaction. I highly recommend Alex and Ferma Had a great experience at Ferman BMW. Dealing with Alex was a pleasure . There were no surprises in the transaction. I highly recommend Alex and Ferman BMW. More

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Didn't get the car I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can ge I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can get the car from that dealer and then they directly asked the deposit from me and "sold" the car. 2, After I accepted the new offer which is another BMW X5 with sport package, they told me there is something wrong with the system right after I signed everything, they told me the new car required to refresh the system and it will take two to three days. 3, And for now, it's almost 3 weeks, I still didn't get the car. 4, The replies are always slow and unclear. I requested the official report for the issue, but they just said there is something wrong with the control unit, it needs to be repaired or replaced. But there is no clear reason provided. 5, The loaner car they provided also have issues, the second day I got the car have a tire pressure alert, and then I went to their dealer service to inflate the tire and after a day, the alert comes again. I thought there is some sensor issue so I drove it for about 80 miles for holiday, but after I try to drive it the other morning, the pressure became very low, I found it was nailed and I assume the tire was nailed before I got it, 6, Again for the loaner car, I got a call from their service on 12/29 but missed the call. Receive another call on 12/30 saying the car's registration will expire on 1/1, so I told I can come if needed, but totally got no reply on 12/31 until around 5pm. Thanks Greg and Alex with the Model they gave for not being able to deliver my car. But I already paid 48k and the finance is still on going, I really want my car. More

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Great customer service and experience Went out of my way to come down to Florida from CT based on phone and email convos with AlexW, who made initial purchase discussions easy. It was wel Went out of my way to come down to Florida from CT based on phone and email convos with AlexW, who made initial purchase discussions easy. It was well worth the trip- Alex is excellent at his job, and JoeC made paperwork a breeze. Well put together and professional dealership- highly recommended! More

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