Alex Wolf | Page 23

Didn't get the car I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can ge I bought a 2019 BMW X5 on 12/15/2018. Here are all the issues I have: 1, I wanted a car from another dealer, Ferman didn't even know if they can get the car from that dealer and then they directly asked the deposit from me and "sold" the car. 2, After I accepted the new offer which is another BMW X5 with sport package, they told me there is something wrong with the system right after I signed everything, they told me the new car required to refresh the system and it will take two to three days. 3, And for now, it's almost 3 weeks, I still didn't get the car. 4, The replies are always slow and unclear. I requested the official report for the issue, but they just said there is something wrong with the control unit, it needs to be repaired or replaced. But there is no clear reason provided. 5, The loaner car they provided also have issues, the second day I got the car have a tire pressure alert, and then I went to their dealer service to inflate the tire and after a day, the alert comes again. I thought there is some sensor issue so I drove it for about 80 miles for holiday, but after I try to drive it the other morning, the pressure became very low, I found it was nailed and I assume the tire was nailed before I got it, 6, Again for the loaner car, I got a call from their service on 12/29 but missed the call. Receive another call on 12/30 saying the car's registration will expire on 1/1, so I told I can come if needed, but totally got no reply on 12/31 until around 5pm. Thanks Greg and Alex with the Model they gave for not being able to deliver my car. But I already paid 48k and the finance is still on going, I really want my car. More

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Great customer service and experience Went out of my way to come down to Florida from CT based on phone and email convos with AlexW, who made initial purchase discussions easy. It was wel Went out of my way to come down to Florida from CT based on phone and email convos with AlexW, who made initial purchase discussions easy. It was well worth the trip- Alex is excellent at his job, and JoeC made paperwork a breeze. Well put together and professional dealership- highly recommended! More

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Everyone was very helpful We had an all around great experience. Alex was great helping me pull off a Christmas surprise for my wife. Everyone at Ferman went above and beyond. We had an all around great experience. Alex was great helping me pull off a Christmas surprise for my wife. Everyone at Ferman went above and beyond. I will be back. More

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New car buying My expiernce from beginning to end was absolute amazing. Alex went above and beyond to get my perfect car at the right price. I will definitely be com My expiernce from beginning to end was absolute amazing. Alex went above and beyond to get my perfect car at the right price. I will definitely be coming back in the near future More

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Easy, great experience I had a great and easy experience with Ferman BMW. I worked with Alex and he was helpful, knowledgeable and was straight forward. I would definitely r I had a great and easy experience with Ferman BMW. I worked with Alex and he was helpful, knowledgeable and was straight forward. I would definitely recommend him and would work with him again. More

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Very satisfied with customer service Alex Wolf at Ferman BMW was very helpful and I am very satisfied with the customer service he has provided. He helped with any questions we had. Alex Wolf at Ferman BMW was very helpful and I am very satisfied with the customer service he has provided. He helped with any questions we had. More

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Awesome Alex was AMAZING..He took his time and explain everything to me, he was very honest and polite. He made this process very easy for me from start to f Alex was AMAZING..He took his time and explain everything to me, he was very honest and polite. He made this process very easy for me from start to finish.. More

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Great Car buying experience! Client advisor (Alex Wolf) was outstanding! He was honest through the entire process and made it easier during decision making without any pressure. H Client advisor (Alex Wolf) was outstanding! He was honest through the entire process and made it easier during decision making without any pressure. He made sure all questions and concerns were addressed and was available when needed. The sales manager (Philip) and entire team was easy to work with and had great attitude to make the customer feel more at ease, including going over all options/features of the car before driving off the lot. More

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New 650i owner!! Alex was awesome he helped get my deal together from scratch in 1 day. No hassle no issues and was very knowledgeable about the bmw I was purchasing. Alex was awesome he helped get my deal together from scratch in 1 day. No hassle no issues and was very knowledgeable about the bmw I was purchasing. More

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Summary of my experience First time here at Ferman and we loved it. We used to go to a different one but this one ( Ferman) is the best. Took care of everything, had all the First time here at Ferman and we loved it. We used to go to a different one but this one ( Ferman) is the best. Took care of everything, had all the paperwork ready for us and answered to our questions. The best More

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